TwinHeadedEagle

No problem, proceed with next step.

WARNING: I noticed you have more than one antivirus installed. Never install more than one Antivirus! Rather than giving you extra protection, it will decrease the reliability of it seriously! The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time. Also because more than one Antivirus installed are not compatible with each other, it can cause system performance problems and a serious system slowdown. Please uninstall either Avast or Trend Micro. First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled): - Adobe Reader X MUI - BrowserSafeguard - Java 7 Update 60 - ScorpionSaver Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/ and here http://get.adobe.com/uk/reader/ Make sure to uncheck optional offers. Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please attach it to your reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your desktop. Right-click on icon and select Run as Administrator to start the tool.Follow the prompts and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please include the contents of that file in your reply. fixlist.txt

You still with me?

You still with me?

Can you download it on other PC, then transfer it on infected one?

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your desktop. Right-click on icon and select Run as Administrator to start the tool.Follow the prompts and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please include the contents of that file in your reply.fixlist.txt

Everything is ok, just proceed with farbar.

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your desktop. Right-click on icon and select Run as Administrator to start the tool.Follow the prompts and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please include the contents of that file in your reply.fixlist.txt

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware. First of all, select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply. Scan with ComboFix This is a very powerful tool that should be used only if advised by Malware Analyst. Do not run ComboFix on your own! Referring to this instruction, please download ComboFix by sUBs and save it to your desktop. Temporary disable your AntiVirus and AntiSpyware protection - instructions here. Right-click on icon and select Run as Administrator to start the tool.Accept the disclaimer and agree if prompted to install Recovery Console.Do not take any actions while ComboFix goes through your System - it may cause it to stall!This scan may take some time!When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).Include that log in your next reply. If you'll encounter any issues with internet connection after running ComboFix, please visit this link. If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

Okay, we will have to work outside Windows. You will need access to another PC and USB Flash drive. Please download Farbar Recovery Scan Tool x64 and save it to a flash drive. Plug the flashdrive into the infected PC.Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computerFollow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.In the Choose Recovery Tool menu select Command Prompt.You will see a big black window with a blinking cursor (command prompt). Access the notepad and identify your USB drive In the Command Prompt please type in: notepadand press Enter.When the notepad opens, go to File menu.Select Open.Go to Computer and search there for your USB drive letter.Note down the letter and close the notepad. Scan with Farbar Recovery Scan Tool Once back in the command prompt window, please do the following: Type in e:\frst64.exe and press Enter. You need to replace e with the letter of your USB drive taken from notepad! FRST will start to run. Give him a minute or so to load itself.Click Yes to Disclaimer.In the main console, please click Scan and wait.When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile. Transfer it to your clean machine and include it in your next reply.

Very good, tell me how is your PC now?

PC is clean, there is no malware. Read the link I posted above.

Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware. First of all, select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply.

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing. Recommended reading: MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the Internet MUST READ - general maintenance: What to do if your Computer is running slowly? Recommended additional software: TFC - to clean unneeded temporary files. Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware. Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities. McShield - to prevent infections spread by removable media. CryptoPrevent - to secure yourself from very severe CryptoLocker infection. Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. • The following will implement some post-cleanup procedures: => Please download DelFix by Xplode to your Desktop. Run the tool and check the following boxes below; Remove disinfection tools Create registry backup Purge System Restore Click Run button and wait a few seconds for the programme completes his work. At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt) The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix Tool deletes old system restore points and create a fresh system restore point after cleaning. Stay safe, TwinHeadedEagle

I need you to tell me how is your PC now?

Ok, I would like to see reports from Normal Mode. Also, take a look at this --> http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

Your problems aren't caused by malware. I am not sure how can I help you further, because we're limited with the space and time here. You said you have lost reset and refresh options? Can you explain it?

I do not see presence of malware on your PC.

Scan with Malwarebytes' Anti-Malware Please download Malwarebytes Anti-Malware and save it to your desktop. Install the progam and select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply.

I suggest you to follow my instructions, you have some bad programs on your system.

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing. Recommended reading: MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the Internet MUST READ - general maintenance: What to do if your Computer is running slowly? Recommended additional software: TFC - to clean unneeded temporary files. Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware. Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities. McShield - to prevent infections spread by removable media. CryptoPrevent - to secure yourself from very severe CryptoLocker infection. Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. • The following will implement some post-cleanup procedures: => Please download DelFix by Xplode to your Desktop. Run the tool and check the following boxes below; Remove disinfection tools Create registry backup Purge System Restore Click Run button and wait a few seconds for the programme completes his work. At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt) The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix Tool deletes old system restore points and create a fresh system restore point after cleaning. Stay safe, TwinHeadedEagle

You should keep MCShield, it will protect you against removable drives spreading infection which you had now. If you do not have any other issue or question, then we can finish.

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled): - Adobe Flash Player Packages - AppCloudUpdater Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware. First of all, select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply.fixlist.txt