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Found 307 results

  1. Hi Malwarebytes Team, I need your help to remove Pop-up malware message "You are using outdated version of Chrome...." (Data on internet that is a NetSupport Manager RAT Trojan ?) I tried the following: 1. Malwarebytes 3.6.1.2711 (Updates: Current) 2. Google Help website “Remove unwanted programs (Windows, Mac)” 3. Kaspersky Total Security My Platform -Windows 10 -Chrome - Version 69.0.3497.100 (Official Build) (64-bit) Thank you, River
  2. Hey, i would really appreciate some help as i have gotten my laptop infected with virus. The problem startes as i downloaded something from the internet and everything went nuts. From there i started the computer in safe mode and did a scan with malwarebytes. I thought the problem was solved as i found a lot of malware, but when i restarted the computer i still had some problems. These problems being internet explorer always starts by itself showing me some random starter-page, malwarebytes always freezes as i try to open it - task manager says it has status "shut off", and even trying to search for malwarebytes or anything else antivirus related on the internet automaticly freezes the browser (applies to any browser), but only if i search for these things. From here i have tried plenty of virus scans in safe mode, and it always finds something but it never solves any problem. I was hoping for a quick answer as i am out of things to do. I downloaded FRST and did a scan some hours ago, files are attached. Note that i did some virus scans and such in the meanwhile, so if its neccessary that the log files are as recent as possible ill probly do another scan with FRST if you wish so. Addition.txt FRST.txt
  3. Recently been attacked, all my files have now changed to ,pptx type, no matter what type of file is on my system audio video exe all are changed to powerpoint file type i have tried almost every tool for decryption but no use, also identification methods online cant identify it as well i need help cuz all my data is very important to me and cant access it any news for the same attack or any progress in decrypting it will a help hope this gets over soon here is the message present in every folder in a text document: Your files are Encrypted! For data recovery needs decryptor. How to buy decryptor: 1. Download "Tor Browser" from https://www.torproject.org/ and install it. 2. Open this link In the "Tor Browser" http://huhighwfn4jihtlz.onion/sdlsgdewwbhr Note! This link is available via "Tor Browser" only. ------------------------------------------------------------ Free decryption as guarantee. Before paying you can send us 2 file for free decryption. ------------------------------------------------------------ You unique ID so n so ( a very long id)
  4. Hi I have the same problem with my desktop computer. All my files were changed to .PPTX. I need someone willing to help please. All the encrypted file are too important. I can't just delete them. Here's the same note they left. Your files are Encrypted! For data recovery needs decryptor. How to buy decryptor: 1. Download "Tor Browser" from https://www.torproject.org/ and install it. 2. Open this link In the "Tor Browser" http://huhighwfn4jihtlz.onion/sdlsgdewwbhr Note! This link is available via "Tor Browser" only. ------------------------------------------------------------ Free decryption as guarantee. Before paying you can send us 2 file for free decryption. ------------------------------------------------------------ You unique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
  5. Please help me. I have this problem too, all my files changed to .pptx. Here to find the alternatives. Thanks.
  6. Someone recently who works in the computer industry as a programmer told me that antiviruses aren't really needed and he thought they were a waste of space for users who know what they're doing. He added that all they do is take processing power and that if a virus is going to infect you it will do so without the AV doing anything. I just want to raise this point because I am considering removing my Avast subscription and if it actually would be ok to do so. Before launching any suspicious files I test them in various online/local sandboxes to ensure they do not infect my system since I bank on it aswell as game. I know what I am doing and have spotted infected files before such as ransomware and RATs which prevented me having an infection, etc. And sure, online sandboxes are not reliable due to detection however this is the same for an antivirus. Realtime protection is meant to prevent the execution of malicious files based on their signature. Now, if a black hat is to write a good trojan, that trojan is 100% to be encrypted meaning it will fly through the detection and launch. It might be scanned by others thus distributed to the companies for signature analysis which would note the signature and add it to the database but that would be after a certain amount of time. For me personally, I never use my AV. I analyse files myself using tools so I know not to launch the file if I find anything malicious. Should I remove Avast! or not? Keep in mind I have like 8 types of protection services such as firewall, web shield, file shield so it takes up ALOT of CPU power which could be used to speed up my system.
  7. Hello, Could you help me with my problem ? I installed a program that turned out to be a malware, installed several bad programs on my computer. I could delete them all with Malwarebytes but it changed something in the IT access and now my windows defender "virus & thread protection" and "protection updates" won't be enabled now because : Your IT administrator has limited access to some area of this app, and the item you tried to access is not available. Contact IT helpdesk for more information. It is my personal computer and it is not normal that there is these restrictions, I'm pretty sure it is because of this bad program. I've tried changing the registry for windows defender but won't work still. Would do have a solution please ?? Thanks a lot
  8. Got the casper virus among others, can't get rid of it. Tried MWB, SpybotSD, avast!, avira, KaperskyTDSSKiller, CCCleaner...fried a new laptop doing some manual removals, using this old one that is known to be very infected. Lasting past system resets. In registry files, among others. Files the virus(es) hide in contain: _8wekyb3d8bbwe _kzf8qxf38zg5c _htrsf667h5kn2 _31bf3856as364e35 _b03f5f7f11d50a3a _6595b64144ccf1df _b77a5c561934e089 Presuming the next steps will be HijackThis, but I'm not too familiar and would still like to be able to troubleshoot - am wary about playing with Reg files after killing the new laptop [can't factory reset it at this point, need DBAN and Win Install]. Any pointers? Regards, Chris MWBnov3.txt FRST.txt Addition.txt Shortcut.txt
  9. Hey everyone, I've recently been hacked on a video game and I've been trying to figure out how it happened. I didn't think it was a virus because I only use my windows to play that one game and I don't do anything else on it really. It is also scanned regularly by Mcafee internet security. After this hack, I scanned my mac with Malwarebytes 2 spigots came up but after googling I don't think they were able to keylog me and get my passwords but I am not 100% sure what a spigot is. Now my windows lol. Scanned it with Mcafee one virus came up called like a JTI/Suspect! I quarantined and removed it. Scanned it with Malwarebytes and 882 threats detected many were PUPs but a lot were also called Malware. The computer seems to be running a lot faster, but I have three questions. 1. Am I safe now? 2. Is Mcafee really that trash it missed 881 threats? 3. I have also been getting a lot of attempted logins from different countries on my email when I check recent activity. None have been successful. Is that related? Thank you, everyone, and hope you're having a great Thanksgiving!
  10. Hi guys, i was running a FIFA download when a file transfer window popped up followed by numerous incessant SysWow64 command prompts. Scanned with Malwarebytes and Kaspersky, both found nothing. Anything to worried about?
  11. Hello, yesterday at about 18:00 Mcaffe security (Preinstalled antivirus with Lenovo) rang me a notification and told me there was a treath. Confused i clicked on that and it showed me something called "UpgradeSys". Since i assumed this is a system file i thought it could have been a false positive, so i tried checking it with MalWareBytes, which also tells me it is a virus (Trojan). Giving up on thinking and wanting it gone, i try to remove it, yet Malwarebytes tells me to disable it so that it can be whitelisted and it is a system app, while Mcaffe cannot remove it even when it prompts me to and i confirm it. After doing a factory reset, the first thing i do is recheck if it is still there, and to my suprise, it still is. I have done a FULL factory reset which means all of my storage has been cleaned (Of my games , videos pictures etc) because the backup one didn't work either. I'd need some help with this.
  12. A virus was detected in my computer in windows defender, the support told me to come to this forum for help. I scanned with defender 4 times, the first time it said that it had failed, the second and third time it said it removed it, but on the 4th defender said it had failed again. C:\Recovery\Customizations\usmt.ppkg i scanned with malwarebytes to see if it'd detect anything, and it didnt? And i also scanned with Eset, and it also didnt find anything on my pc. Im not sure of what to do at this point.
  13. Hello, I would like to start off by saying that I kinda think I removed it and cleaned my PC, but here it goes: I torrented an Microsoft Office activation tool, that was zipped. Now I know that most of those are false positive but this one was a beast. I firstly stopped real time protection with Microsoft Defender and Malwarebytes didn't report anything. The activation was successful but when I activated all security measures the PC literally freaked out. It stopped my services with Microsoft Defender but I was able to start a Malwarebytes scan and quarantine it. In what seems like an hour (but it only took no longer then a minute) the virus multiplied itself in 10 new files and was a "simple" trojan/generic malware/trojan password stealer. Now I am a person that hasn't had a proper virus outbreak in like 3 years and this seemed odd. Malwarebytes was able to remove the files and stop the spreading but it started to connect from outside from a page kikidoyoulobme222.ru (don't click or try to search please). I couldn't stop it at first and had about 200 connection inbound in less then an hour. Then it started showing a certain service that wasn't in its proper folder called "msiexec" which was now put into SystemWOW64 folder instead of System32. I did several threat scans but they got deleted somehow and I really don't know if there is a way to recover them. What do I do now? How can I find you those reports and how do I send the FARBAR info?
  14. My cp usage will randomly spike to 15-20 per cent usage while idle, help me please thanks in advance
  15. Hi sorry if this is the wrong spot to post. My question is svchost located in syswow64 a virus. Because everything I'm seeing is telling me it's a virus. Bitdefender and Malwarebytes didn't detect anything. So to be safe I did a factory reset on my hard drive and it is still there. Is this a legitimate file. I have a 64 bit operating system.
  16. Hello, i have problem with powershell.exe it slow down my pc, but i dont know what to do to delete him, can anybody help me please? I saw few topics and i installed frst64 in attach are logs. Thank you. Addition.txt FRST.txt
  17. Hey guys, I need help removing what I think is an SvcHost virus. I recently started having adware tabs pop up on my PC and then after searching for solutions found that whenever I opened a Malwarebytes (or similar website) page, my browser would immediately crash. This happens in Chrome, IE, and Tor. I found this thread which seems to be a very similar virus and after reading a few others, I downloaded MalwareBytes, Rkill, adwcleaner, FRST64, tdsskiller, and aswMBR. (I'm typing this on my other PC btw. Downloaded the files on it and emailed them in a .RAR to my desktop.) This lead to me finding a few things: -I restarted my PC and immediately opened the Task manager to find an unnamed task using 50+% of my CPU. If I look at its properties, it says it's Svchost and is located in SysWOW64 where it takes up 44kb. -I can kill this process, but it doesn't stop the virus from opening apps or closing browsers. -I do not have permission to delete the application from SysWOW64. I need "TrustedInstaller" permission, which I know can be a legit Windows thing. -The MB3-setup exe will not run. -If I run Rkill then attempt to run the MB3 exe, it logs the following: -I deleted the INetCache folder which appeared to be empty. Nothing changed. -adwcleaner and FRST64 won't run. -tdsskiller doesn't find anything -I ran aswMBR and my PC blue-screened with the following support info This is where I am currently and I would appreciate any help anyone can give me.
  18. Ever since the latest update, everything Malwarebytes refuses to work on my computer anymore. I am stuck in a loop where my computer asks to be restarted every-time I reinstall the program. (It asks to restart even before the installation progress bar ever moves). I tried the support tool, and it automatically goes into error. I am told that this is due to a virus or a malware, but that is as much help as I got with this problem.
  19. I have a Z87-g45 gaming motherboard and I can't get it to boot to usb. My computer completely crashed after I ran hitman and malewarbytes. I ran both scans and each told me a restart was needed so I waited for both to finish since they both required a restart. Prob was not good idea since now my computer won't boot at all. Once I was prompted of a failed startup I chose to restart from last known good configuration. It just got hung on the starting Windows screen for over 3 hours. So I tried changing the bios to ufei instead of legacy+ufei and tried to see if that helped. It didn't. I've tried restoring bios to defaults to see if it helped it did not. Stuck on loading Windows screen. I took the battery out of the mother board and left it out for 5 mins and tried to start it. Same thing stuck on loading Windows. After trying to load to safe mode with network and without network and trying to load to command prompt and it all still getting stuck I decided to go purchase a new computer to try to get some recovery software to try to fix the problem. So my first choice of programs to try is Hiren. I downloaded Hiren and it was an iso file. So I formatted my usb thumbnail to Fat32 and used PowerISO to burn the Hiren ISO to the usb. (Using the create bootable usb option) after it was finished burning to the usb. I removed it from computer and put it into broken PC. Booted PC up and push F10 till I got to the bios. Changed boot priority to #1 uefi usb #2 usb. Saved changes and restarted. Went to stuck loading Windows screen. Power off, power on F10 changed bios from uefi+legacy to just uefi and booted usb first priority. Saved and rebooted. Went to stuck loading Windows screen. Figured I'd just try to see if command promp would work. Power off, power on F10 changed to default bios settings saved and restarted. Windows failed to load restart with command promp. Stuck on Windows loading screen but it finally worked and I was in command promp. Trying several commands to figure out what drive the usb was and looking on Google trying to find list of commands to use with command prompt. The computer automatically just restarted and I didn't even execute any command. Now unsure I can get to command prompt again. Tried rebooting again and again about 4 or 5 times and get stuck on Windows loading screen and no option of boot to command prompt. I can get to efi shell easily but don't think that's gonna help me with what I need. I honestly don't know what I should run off of hirens even if I do get it to run. I'll use to research Google as I go. My biggest problem is trying to get the usb to load then if someone would like to walk me to diagnose the problem id be forever grateful! Please help me. I've repaired computers that have crashed before but this is first time this computer with this motherboard has crashed and I just can't get it to do right and it's been killing many days just watching a stuck screen. Please! TY in advance!
  20. Hello guys & Ladies, I don't know what happening, but in my Android device, there was virus, which spreading very fast. I did Factory reset [hard reset], still, when I turn on my WIFI, he automatically downloading and doesn't notice me, 'til Google play protector notice. Net auto-installing those apps: enginee xprotect Yeelight Citrix Secure Mail etc, etc, can't remember How do I remove them?
  21. Hey, I'm more than a little panicking at the moment. I downloaded a copy of Premiere Pro like 30 minutes ago, which I've found out obviously isnt Premiere pro.. Im doing my malwarebttes scan right now and the current threat count is at 152... It says the identified threats are a mix of files and folders, most being called trojan.yelloader. Its popping up windows of ads 8 at a time and its playing through the speakers repetitively and I really need urgent help with this. The popup windows are called "fnrmavndt"
  22. I've got rid of a virus thanks to Malwarebytes. However, I keep having a notification popping up every 10 seconds. It's always the same thing. Here is a screenshot. How do I get rid of it? It's pretty annoying! Thank you!
  23. Hi, I have downloaded OSX Sierra (10.12.6) yesterday from Hackintosh website, since I couldn't download it from the App Store. The file was 5.03GB. The installation went smoothly, installer and everything looked legit. When it finished I scanned the system with Malwarebytes. When scanning I noticed it's going through some weird items, and I don't know if they are on my computer or is Malwarebytes just looking for them on the system? It only goes through those files, nothing else (like documents etc.). List of items: Trojan.SteamStealer.CSGO Adware.OperatorMac Adware.Crossrider Adware.Mindspark Adware.The Player Adware.Kilim Adware.IronCore Adware.SnapDo Adware.Linkury Adware.MixPlugin Adware.Aqualious Adware.OneSearch Adware.VNPapps Adware.ExtensionsSystems Adware.Vidx/MacVX Adware.MySearch Adware.PremierOpinion Adware.Conduit Adware.FairyTale PUP.logKext Keylogger PUP.Jawego PUP.Hotger PUP.PCVARK PUP.NikoffSecurity PUP.WebWatcher PUP.MacRemover PUP.JDI PUP.Aobo Keylogger PUP.Award Keylogger PUP.Optional.Crossrider There were few other items, but it passed too fast for me to take the names. Also, I've performed full system scan using Avast, and BitDefender, but nothing came up. Should I wipe off everything of the disk, and get clean iOS, or is the one I'm using safe? Thanks
  24. A couple of days ago, I woke up to find out that whenever I google something, the link goes cse.google.com/... I know that this is because of a malware and that it should be removed, I've tried Malwarebytes, Hitman pro, Zemana, but nothing seemed to work. I also made sure that I uninstalled any recently installed softwares, but the problem persists. Any help will be much appreciated!
  25. So, I made a really dumb move by trying to downoad a programm that i knew wasn't safe and now, while I'm browsing on chrome, at random times, a new tab opens by itself and redirects me to some sports websites like "stoiximan.gr". I tried scanning my pc with Malwarebytes but it found nothing, windows deffender als finds nothing, and reseting google chrome seems to do nothing. Now I saw an article around here from a guy with the same problem and tried to follow the instructions given to him but, when i try to search for AdwCleaner, as was suggested to him, my browser crashed and, honestly, that kind of freaks me out. This thing that's happening is really annoying and it slows my browser's performance down substancially. Especially after the crashes with AdwCleaner and some other time when my pc was on stand- by and it had opened about 40 tabs on it's own, I'm really starting to freak out. What should I do??? Please HELP!
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