TwinHeadedEagle
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I am afraid that MB support tool is mandatory. You can kill FRST process from Task Manager during run FRST step of MBST. It will gather other required reports instead. -
Can you unquarantine and then do a scan again?
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Hello, Please upload reports: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually
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Can you try to kill FRST and fetch the rest of the logs once MBST is done?
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Can you fetch the scan log instead? If there is more please fetch only those created on 27th March 2020. C:\ProgramData\Malwarebytes\MBAMService\ScanResults is the location.
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You can abort it. Run MBST instead.
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Hello, Can you fetch a copy of LIBCRYPTO-1_1.DLL file?
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Hello, Please upload your logs by following this link: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually
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Hi. It should be fixed now.
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Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
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Your software shouldn't be detected anymore. Latest database is live now.
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1. In less than an hour. I will let you know once it is live. 2. That is correct.
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You can tell your clients to unquarantine this file.
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Hello, This is indeed a False Positive and it shall be fixed in the next database update. Thank you for reporting.
