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About TwinHeadedEagle

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  1. Thank you. Detection should be fixed now.
  2. It is a software bundler which offers various software to install during a main install (CDBurner in your case). We detect it as Adware.
  3. Hello, This is a valid detection. The installer contains a bundled FusionCore component. https://www.virustotal.com/gui/file/9ace3944e19aeba3e945c9a971ccafb382a83517547c59cfdb12e33d1d0939e8/detection
  4. Can you at least fetch this file? C:\ProgramData\Malwarebytes\MBAMService\logs\mbamservice.log Attach all if there's more. No personal data is to be found in those logs.
  5. We will need the logs from MalwareBytes support tool. https://downloads.malwarebytes.com/file/mbst Start the tool and then go to Advanced >> Gather Logs Zip archive will be saved on your Desktop, please upload it.
  6. Hello, Can you export a log that shows a detection? You can find all logs if you click Reports in MalwareBytes GUI.
  7. Yes, you probably didn't have the latest update. Sorry for the inconvenience caused.
  8. You can click to check for the latest database update. If there is one, it will be applied. Make a scan after it and see if MalwareBytes still detects the same file. If it is in quarantine, you can restore it.
  9. Did you update MalwareBytes? If you did we will need a scan log that shows a detection.
  10. It should be fixed now, please check it.
  11. Try this solution for now: https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/
  12. Hello, Yes, this is a legit detection. Please see below:
  13. Hello, This is not a False Positive. Please see this article: https://www.malwarebytes.com/pup/ If you want to keep the program, you can add it to exclusions. Windows Update can update your system drivers though as well as the computer manufacturer. If you need assistance setting up exclusions, you can contact support for help.
  14. Hello, This will be fixed in a next update.
  15. Hello, These are valid detections. Some of them are very dangerous, including spyware. If they were properly executed, you can be sure that your data has been compromised and sent to the servers of bad guys. That includes all history of your browsers, passwords, desktop screenshot, bitcoin wallets etc.
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