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About TwinHeadedEagle

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  1. Hello, Can you make sure that MalwareBytes database is up to date and then run a scan again?
  2. v2019.10.16.04 and newer contain the fix Let me know when you get this one does it stop flagging that file.
  3. Hello, This is a False Positive that should be fixed already. Can you update your database and check if it is still detected?
  4. Hello, This was a false positive detection which was already fixed. Make sure to update your database, unquarantine this file and run a scan again to confirm it isn't detected anymore.
  5. Hi, It shall be fixed in the next update. Thank you for reporting.
  6. Thank you. It will be fixed in the next database update.
  7. Hello, This was already fixed. You need to update Malwarebytes database. Then if quarantined you can restore those files.
  8. Thank you. Like I said we are aware of this problem and it shall be fixed in one of the future updates. In case you don't have any additional questions for me I can mark this case as solved?
  9. I apologize. Please remove a LevelDB folder. Then follow the rest of the procedure.
  10. Thank you. We are aware of this issue and fix should be released soon. Let me know if this fixes the issue: 1. Close Chrome.2. Delete C:\USERS\ADROC\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB LevelDB is a file that you need to delete inside a Sync Data folder 3. Open Chrome and wait a minute 4. Close Chrome 5. Do a scan with MalwareBytes again and another one to confirm that issue is fixed.
  11. Hello, We need some additional logs to troubleshoot the issue. Please follow this link below to get the logs: https://support.malwarebytes.com/docs/DOC-2396 At the end, please upload mbst-grab-results.zip in your next reply.
  12. Hello, Can you export a full scan report and attach in your next reply?
  13. Hello, I can't reproduce a detection. Can you restore ContaCam from quarantine and see if MalwareBytes still detects it?
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