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About TwinHeadedEagle

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  1. I am afraid that MB support tool is mandatory. You can kill FRST process from Task Manager during run FRST step of MBST. It will gather other required reports instead.
  2. Hello, Please upload reports: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually
  3. Can you try to kill FRST and fetch the rest of the logs once MBST is done?
  4. Can you fetch the scan log instead? If there is more please fetch only those created on 27th March 2020. C:\ProgramData\Malwarebytes\MBAMService\ScanResults is the location.
  5. Hello, Please upload your logs by following this link: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually
  6. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  7. Your software shouldn't be detected anymore. Latest database is live now.
  8. 1. In less than an hour. I will let you know once it is live. 2. That is correct.
  9. You can tell your clients to unquarantine this file.
  10. Hello, This is indeed a False Positive and it shall be fixed in the next database update. Thank you for reporting.
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