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Everything posted by TwinHeadedEagle

  1. Thank you. Detection should be fixed now.
  2. It is a software bundler which offers various software to install during a main install (CDBurner in your case). We detect it as Adware.
  3. Hello, This is a valid detection. The installer contains a bundled FusionCore component. https://www.virustotal.com/gui/file/9ace3944e19aeba3e945c9a971ccafb382a83517547c59cfdb12e33d1d0939e8/detection
  4. Can you at least fetch this file? C:\ProgramData\Malwarebytes\MBAMService\logs\mbamservice.log Attach all if there's more. No personal data is to be found in those logs.
  5. We will need the logs from MalwareBytes support tool. https://downloads.malwarebytes.com/file/mbst Start the tool and then go to Advanced >> Gather Logs Zip archive will be saved on your Desktop, please upload it.
  6. Hello, Can you export a log that shows a detection? You can find all logs if you click Reports in MalwareBytes GUI.
  7. Yes, you probably didn't have the latest update. Sorry for the inconvenience caused.
  8. You can click to check for the latest database update. If there is one, it will be applied. Make a scan after it and see if MalwareBytes still detects the same file. If it is in quarantine, you can restore it.
  9. Did you update MalwareBytes? If you did we will need a scan log that shows a detection.
  10. It should be fixed now, please check it.
  11. Try this solution for now: https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/
  12. Hello, Yes, this is a legit detection. Please see below:
  13. Hello, This is not a False Positive. Please see this article: https://www.malwarebytes.com/pup/ If you want to keep the program, you can add it to exclusions. Windows Update can update your system drivers though as well as the computer manufacturer. If you need assistance setting up exclusions, you can contact support for help.
  14. Hello, This will be fixed in a next update.
  15. Hello, These are valid detections. Some of them are very dangerous, including spyware. If they were properly executed, you can be sure that your data has been compromised and sent to the servers of bad guys. That includes all history of your browsers, passwords, desktop screenshot, bitcoin wallets etc.
  16. Hello, Yes, this is a false positives. Shall be fixed in the next update. Thank you for taking your time to report it.
  17. No ETA on the fix at the moment. For now you should do a manual removal.
  18. Hello, Please follow this topic and post the required logs. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/
  19. It is getting synced back from your Google account. We're working on a fix. At the moment you can clear your sync and it won't come back anymore after removal.
  20. Thanks guys. That was enough info for now. You can try to fix it by resetting you sync. Go to this link: https://chrome.google.com/sync You should click reset sync there. Then uninstall and install Chrome again and log in into your google account. You can export bookmarks before doing it, just click Shift + Ctrl + O on your keyboard and click on three dots in to top right corner. There is an option Export bookmarks.
  21. Has MalwareBytes detected anything this time? Can you get MalwareBytes support tool reports?
  22. I need you to do it one more time, but make sure to follow the instructions exactly as I tell you. 1. Let Chrome stay open. 2. Run MalwareBytes and make a scan. When mysearchdial is detected quarantine it. Do not open Chrome, MalwareBytes should close it doing a quarantine process. 3. Run Chrome analyzer script after a scan making sure you do not open chrome and attach analysis.txt Thanks!
  23. Can you try with this link? https://malwarebytes.app.box.com/s/06spq2584z4xnyy68ekdjuc73fvcgbwj
  24. @Jumpercable Download works fine for me.
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