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Everything posted by TwinHeadedEagle

  1. Hello, This is a False Positive that should be fixed already. Can you update your database and check if it is still detected?
  2. Hello, This was a false positive detection which was already fixed. Make sure to update your database, unquarantine this file and run a scan again to confirm it isn't detected anymore.
  3. Hi, It shall be fixed in the next update. Thank you for reporting.
  4. Thank you. It will be fixed in the next database update.
  5. Hello, This was already fixed. You need to update Malwarebytes database. Then if quarantined you can restore those files.
  6. Thank you. Like I said we are aware of this problem and it shall be fixed in one of the future updates. In case you don't have any additional questions for me I can mark this case as solved?
  7. I apologize. Please remove a LevelDB folder. Then follow the rest of the procedure.
  8. Thank you. We are aware of this issue and fix should be released soon. Let me know if this fixes the issue: 1. Close Chrome.2. Delete C:\USERS\ADROC\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB LevelDB is a file that you need to delete inside a Sync Data folder 3. Open Chrome and wait a minute 4. Close Chrome 5. Do a scan with MalwareBytes again and another one to confirm that issue is fixed.
  9. Hello, We need some additional logs to troubleshoot the issue. Please follow this link below to get the logs: https://support.malwarebytes.com/docs/DOC-2396 At the end, please upload mbst-grab-results.zip in your next reply.
  10. Hello, Can you export a full scan report and attach in your next reply?
  11. Hello, I can't reproduce a detection. Can you restore ContaCam from quarantine and see if MalwareBytes still detects it?
  12. Thank you. Detection should be fixed now.
  13. It is a software bundler which offers various software to install during a main install (CDBurner in your case). We detect it as Adware.
  14. Hello, This is a valid detection. The installer contains a bundled FusionCore component. https://www.virustotal.com/gui/file/9ace3944e19aeba3e945c9a971ccafb382a83517547c59cfdb12e33d1d0939e8/detection
  15. Can you at least fetch this file? C:\ProgramData\Malwarebytes\MBAMService\logs\mbamservice.log Attach all if there's more. No personal data is to be found in those logs.
  16. We will need the logs from MalwareBytes support tool. https://downloads.malwarebytes.com/file/mbst Start the tool and then go to Advanced >> Gather Logs Zip archive will be saved on your Desktop, please upload it.
  17. Hello, Can you export a log that shows a detection? You can find all logs if you click Reports in MalwareBytes GUI.
  18. Yes, you probably didn't have the latest update. Sorry for the inconvenience caused.
  19. You can click to check for the latest database update. If there is one, it will be applied. Make a scan after it and see if MalwareBytes still detects the same file. If it is in quarantine, you can restore it.
  20. Did you update MalwareBytes? If you did we will need a scan log that shows a detection.
  21. It should be fixed now, please check it.
  22. Try this solution for now: https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/
  23. Hello, Yes, this is a legit detection. Please see below:
  24. Hello, This is not a False Positive. Please see this article: https://www.malwarebytes.com/pup/ If you want to keep the program, you can add it to exclusions. Windows Update can update your system drivers though as well as the computer manufacturer. If you need assistance setting up exclusions, you can contact support for help.
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