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Found 5 results

  1. Good Morning W10 Home (Fully Patched), MS Office Pro Plus 2016, Malwarebytes (Premium) v3.8.3.2965 (Component Pkg v1.0.627, Update Pkg v1.0.12785, no exclusions), BitdefenderFree Prior to installing v3.8.3, the above config was stable for at least 16 months. During this time, Malwarebytes and BitdefenderFree coexisted fine, with no system problems and Malwarebytes went through at least one update. However, as soon as Malwarebytes updated to v3.8.3, an intermittent Outlook 2016 problem manifested. Basically, every few days, the Outlook 2016 Send/Receive process will hang partway through the Send process and doesn’t recover. Cancelling the Send/Receive doesn’t ‘reset’ the Send/Receive process and the only way. to recover Send/Receive functionality is to reboot. During reboot, Outlook 2016 needs to be force-terminated from the shutdown screen and, after reboot, it spontaneously restarts (normally, it needs to be manually started) and, at that point, Send/Receive works correctly (until the next intermittent occurrence of the problem). As I said above, the problem only occurs intermittently every few days and I can’t force it to occur. Disabling the self-protection module doesn’t resolve the problem but disabling all real-time protection does seem to solve the issue – I’m currently playing with switching off various of the real-time protection options to try and localise which shield is causing the problem. This problem only occurred with v3.8.3 and, prior to that, the Malwarebytes/Bitdefender combo worked well, with no issues. Switching off Real-Time protection seems to fix the problem but, if I have to do that, there doesn’t seem any real point in using Premium rather than simply sticking to regular scans with the free product! I like Malwarebytes 3 so a solution to the v3.8.3 problem would be much appreciated so I can carry on using it
  2. Hi, I installed the trial verison of Malwarebytes 3.6.1. Have looked on the forum, but how can you do any of the things recommended if the laptop just freezes. Can't open a thing, have rebooted (manually), so many times today I have lost count, and now patience is turning to despair. PLEASE HELP
  3. Since 17/12/2018 I started getting intermittent random PC freezes/lockups on my Windows 7 PC. I'm a long term user of MB, also on two Windows 10 PCs which are not having any problems. My MB version on the Windows 7 PC (now uninstalled) were: Malwarebytes Version: 3.5.1.2711 Component Package Version: 1.0.508 Update Package Version: 1.0.8722 My Windows 7 version is: Windows 7 Ultimate Version 6.1 (Build7601: Service Pack 1) My PC would freeze (screen frozen no mouse, or keyboard action possible) at random intervals, anywhere from 2 minutes after login to 120 minutes after login. Failures NEVER occurred in Windows Safe Mode with networking enabled, nor in Windows normal mode with the Ethernet network disconnected. Failures DID occur in Windows Normal Mode at a login prompt, without any users logged in or any applications running. Unaware that MB was the cause of my freezes, following one of the failures, I detected activity in the log file MBAMSERVICE.LOG as pasted below. Accessing reports in these Malwarebytes forums I read entries about MB causing freezes earlier in 2018 such as "3.4.4 is freezing my computer" By Anorax, March 12, 2018 in Malwarebytes 3 Support Forum, so I decided to completely uninstall MB on my Windows 7 PC. From the time I first logged in to Windows 7 normal mode after Malwarebytes was removed (now some 30 hours) I have not had any further PC Freezes, or lockups. What I am trying to determine is whether others have had similar 'freezing lockups' in Windows 7? What version of MB I should be using to prevent them? And is there any configuration action I can take to prevent such freezes/lockups happening again? Thank you. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ My PC freeze occurred at 01/11/19 17:19:34 following which I rebooted my PC into Safe Mode at 17:37:22. The entries in this file near the time of failure, there were many Warning entries prior to the PC freeze/lockup: 01/11/19 " 16:19:31.722" 663499 0228 09b8 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 16:19:35.691" 667465 0e9c 0f54 INFO ActionsShim ActionsShim::FinishUpdate "actionsshim.cpp" 129 "Finishing u 01/11/19 " 16:19:35.838" 667606 0e9c 0f54 INFO MBAMShimImpl MBAMShimImpl::FinishUpdate "mbamshimimpl.cpp" 131 "MBAMCor 01/11/19 " 16:19:35.979" 667746 0e9c 0f54 INFO MBAMShimImpl MBAMShimImpl::InitializeInternal "mbamshimimpl.cpp" 62 01/11/19 " 16:19:33.194" 664971 01dc 020c WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 16:19:38.137" 669914 0228 09b8 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 16:19:39.212" 670989 01dc 0258 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 16:19:43.238" 675016 0e9c 0f54 INFO MBAMCoreImpl MBAMCoreImpl::Initialize "mbamcoreimpl.cpp" 123 "MBAMCor 01/11/19 " 16:19:43.238" 675016 0e9c 0f54 INFO BrowserSDKShim BrowserSDKShim::FinishUpdate "browsersdkshim.cpp" 154 01/11/19 " 16:19:43.390" 675156 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Pro 01/11/19 " 16:19:43.390" 675156 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Upd 01/11/19 " 16:19:43.400" 675172 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Upd 01/11/19 " 16:19:43.409" 675187 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Val 01/11/19 " 16:19:44.575" 676342 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Val 01/11/19 " 16:19:44.575" 676342 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Che 01/11/19 " 16:19:44.580" 676357 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Pro 01/11/19 " 16:19:44.580" 676357 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 16:19:44.580" 676357 0e9c 1424 INFO CleanControllerImpl CleanDBParser::Parse "cleandbparser.cpp" 18 "Parsing 01/11/19 " 16:19:44.582" 676357 0e9c 1424 INFO GalaxyRuleParser mb::common::galaxyrules::SimpleRuleFileParserV2::Parse 01/11/19 " 16:19:44.630" 676394 0e9c 1678 INFO MBAMWebProtection CSIRPCompleteCanceledIrp "cancelsafeirps.c" 99 "Min 01/11/19 " 16:19:44.630" 676394 0e9c 167c INFO MBAMWebProtection CSIRPCompleteCanceledIrp "cancelsafeirps.c" 99 "Min 01/11/19 " 16:19:44.634" 676398 0e9c 1690 INFO MBAMWebProtection DriverDispatchCleanup "driver.c" 203 "Client has disc 01/11/19 " 16:19:44.638" 676402 0004 0040 INFO MBAMWebProtection AddressHostFinalize "addresshost.c" 404 "At most 0 'loca 01/11/19 " 16:19:44.638" 676402 0004 0040 INFO MBAMWebProtection DriverUnload "driver.c" 162 "MBAMWebProtection servi 01/11/19 " 16:19:44.883" 676654 0e9c 1500 INFO MWACShimImpl MwacShimImpl::Initialize "mwacshimimpl.cpp" 357 "Initial 01/11/19 " 16:19:44.909" 676685 0e9c 1500 INFO MWACShimImpl MwacShimImpl::InitializeInternal "mwacshimimpl.cpp" 113 01/11/19 " 16:19:44.909" 676685 0e9c 1500 INFO MwacLibImpl MWAC_Initialize "mwaclib.cpp" 27 "Initializing Mwac SDK (3.1. 01/11/19 " 16:19:46.035" 677808 0e9c 1500 INFO MwacControllerImpl mb::mwaccontrollerimpl::MwacControllerImpl::InitializeMw 01/11/19 " 16:19:45.211" 676987 0004 002c INFO MBAMWebProtection DriverEntry "driver.c" 121 "MBAMWebProtection service s 01/11/19 " 16:19:45.214" 676990 0e9c 062c INFO MBAMWebProtection DriverDispatchCreate "driver.c" 191 "Client has conn 01/11/19 " 16:19:48.151" 679928 0228 0310 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj ~ 01/11/19 " 17:08:33.126" 3604903 0c28 0690 INFO MBAMChameleon EnumerateAndDeleteIfeoKeys "watchdog-common.c" 1029 "Enu 01/11/19 " 17:08:33.126" 3604903 0c28 0690 INFO MBAMChameleon EnumerateAndDeleteIfeoKeys "watchdog-common.c" 1099 "Enu ~ 01/11/19 " 17:18:51.980" 4223757 01dc 0258 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:01.153" 4232930 0228 09b8 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:04.023" 4235800 01dc 0258 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:11.167" 4242944 0228 0310 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:13.058" 4244835 01dc 0258 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:21.168" 4252945 0228 0310 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:22.087" 4253864 01dc 0224 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:26.584" 4258359 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Val 01/11/19 " 17:19:27.755" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Val 01/11/19 " 17:19:27.755" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Che 01/11/19 " 17:19:27.760" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 17:19:27.760" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 17:19:27.761" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Get 01/11/19 " 17:19:27.761" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Get 01/11/19 " 17:19:27.761" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Get 01/11/19 " 17:19:28.930" 4260699 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 17:19:28.930" 4260699 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 17:19:31.182" 4262959 0228 0320 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:34.131" 4265908 01dc 0224 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj Following this entry my PC froze/locked up. Restarted PC. 1101/11/19 " 17:37:22.399" 24273 042c 0448 INFO LogController CLogController::Start "logcontroller.cpp" 93 "Started log 01/11/19 " 17:37:22.399" 24273 042c 0448 INFO LogController CLogController::Start "logcontroller.cpp" 95 "Local time
  4. Hello, We just scanned my daughters laptop and it has so many issues and then stopped at a certain number of issues (2100!)….any advise? I tried to resolved issues midway through, but it didn't seem to work=-( It is hp laptop on Windows we think ios10) Thank you, Tracy
  5. Mbam is unable to get past C:\WINDOWS\INSTALLER\{LONG NUMBER AND CHARACTERS}\ARPPRODUCTICON.EXE, even after 13 hours. I have tried numerous times and mbam does not get past this file. Suggestions?
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