TwinHeadedEagle

Ok, then only proceed with Adwcleaner.

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled): - Ask Toolbar - Ask Toolbar Updater - Adobe Reader 9 Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/ and here http://get.adobe.com/uk/reader/ Make sure to uncheck optional offers. Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your desktop. Right-click on icon and select Run as Administrator to start the tool.Follow the prompts and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please include the contents of that file in your reply.fixlist.txt

Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Please download AdwCleaner by Xplode and save to your Desktop. Double click on AdwCleaner.exe to run the tool. Click on the Scan button.After the scan has finished click on the Clean button.Press OK when asked to close all programs and follow the onscreen prompts. Press OK again to allow AdwCleaner to restart the computer and complete the removal process. After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.Post logfile will also be saved in the C:\AdwCleaner folder.fixlist.txt

Can you try to run Adwcleaner one more time? Download fresh version from here http://www.bleepingcomputer.com/download/adwcleaner/

Sorry, I edited my post, try now.

Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Log looks clean, tell me how is your computer now?

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware. First of all, select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply.

Scan with Malwarebytes' Anti-Malware Please download Malwarebytes Anti-Malware and save it to your desktop. Install the progam and select update. Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits. Click the Scan tab, choose Threat Scan is checked and click Scan Now. If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes. Upon completion of the scan (or after the reboot), click the History tab. Click Application Logs and double-click the Scan Log. At the bottom click Export and choose Text file. Save the file to your desktop and include its content in your next reply.

Okay, run FRST one more time, press Scan and attach fresh report.

We do not work like that. You first need to tell us what is your problem?

This problem isn't caused by malware. Return to your original topic, and ask them for other solution.

How is your PC now?

Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt. Please attach it to your reply. Please download AdwCleaner by Xplode and save to your Desktop. Double click on AdwCleaner.exe to run the tool. Click on the Scan button.After the scan has finished click on the Clean button. Press OK when asked to close all programs and follow the onscreen prompts. Press OK again to allow AdwCleaner to restart the computer and complete the removal process. After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.Post logfile will also be saved in the C:\AdwCleaner folder.fixlist.txt

Can you enter Safe Mode and try to open MalwareBytes. If you succeed, export its report here.

Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please attach it to your reply. Download ADWCleaner by Xplode to your desktop. Close all programs and right-click on the icon - select Run as Administrator. (Users of Windows XP please just double-click). You will be presented with the console like the one below: Click on Scan and follow the prompts.Let it run unhindered.When done, click on the Clean button, and follow the prompts.Allow the system to reboot.After that, you will then be presented with the report. Copy & Paste this report on your next reply. The report will be saved in the C:\AdwCleaner folder, as AdwCleaner[s0].txt. fixlist.txt

Okay, I would like you to run one more tool: Scan with ZOEK Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one) Temporary disable your AntiVirus and AntiSpyware protection - instructions here. Right-click on icon and select Run as Administrator to start the tool.Wait patiently until the main console will appear, it may take a minute or two.In the main box please paste in the following script: createsrpoint;process;services-list;installedprogs;systemspecs;startupall;filesrcm;firefoxlook;chromelook;skipfix-iedefaults;Make sure that Scan All Users option is checked.Push Run Script and wait patiently. The scan may take a couple of minutes.When the scan completes, a zoek-results logfile should open in notepad.If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)Attach report into your next reply.

How is your PC now?

Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt. Please attach it to your reply. fixlist.txt

I need you to run one more tool: Scan with TDSSKiller Please download TDSSKiller by Kaspersky and save it to your desktop. Right-click on icon and select Run as Administrator to start the tool.Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.Your machine may appear very slow and unusable after that - it's normal.TDSSKiller will run automaticaly. Click on Change parameters and click OK.Click the Start Scan button and wait patiently. If anything will be found follow this guidelines: If a suspicious object is detected, the default action will be Skip, click on Continue.If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options. Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process. If Cure is not available, please choose Skip instead.Do not choose Delete unless instructed! A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing. Recommended reading: MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the Internet MUST READ - general maintenance: What to do if your Computer is running slowly? Recommended additional software: TFC - to clean unneeded temporary files. Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware. Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities. McShield - to prevent infections spread by removable media. CryptoPrevent - to secure yourself from very severe CryptoLocker infection. Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. • The following will implement some post-cleanup procedures: => Please download DelFix by Xplode to your Desktop. Run the tool and check the following boxes below; Remove disinfection tools Create registry backup Purge System Restore Click Run button and wait a few seconds for the programme completes his work. At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt) The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix Tool deletes old system restore points and create a fresh system restore point after cleaning. Stay safe, TwinHeadedEagle

Hello, Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Upload a File button which you can use to attach your reports. Attach all reports. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Scan with ZOEK Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one) Temporary disable your AntiVirus and AntiSpyware protection - instructions here. Right-click on icon and select Run as Administrator to start the tool.Wait patiently until the main console will appear, it may take a minute or two.In the main box please paste in the following script: createsrpoint;process;services-list;installedprogs;systemspecs;startupall;filesrcm;firefoxlook;chromelook;skipfix-iedefaults;Make sure that Scan All Users option is checked.Push Run Script and wait patiently. The scan may take a couple of minutes.When the scan completes, a zoek-results logfile should open in notepad.If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)Attach report into your next reply.

Report looks clean, how is your computer? Any problems?

Ok, I would like you to run MalwareBytes as I instructed.

Tell me how is your PC now?