tom111

Thank you Ron. I took the laptop it to a tech guy today. He's going to remove the malware and the rest the infections for me. I wish I could have gotten you from the get go. Thanks again

Thanks Ron, I'm posting from my phone. i was booted up and online when I posted earlier. Unfortunately I'm now getting a System Shutdown message when I try to boot up in safe mode or standard. Do you have any suggestions?

I appreciate that you're trying to help but we are't getting anywhere. I have the premium version and I've posted that it's freezing during the full scan. Can you put me in contact with the people I bought the Premium Version from so they cyan help with the freezing issue and help me remove the malware?

I already downloaded and ran the Farbar Recovery Scan Tool and sent you the FRST and the Addition logs. Did you see them?

I was able to log on to the internet. Malwarebytes is still freezing up when I perform a full scan but I was able to do a Hyper Scan. I'm attaching that log and some screen shots of the Quarantine History and the Review Detected Items on the freeze. Do you have any ideas as to why the program is freezing before it finishes the full scan? If you don't think we're going to be able to remove the Rovnix Malware and the other malware, please let me know right away. Thanks. hyper scan.txt

I can email the photo images of the Quarantine Items. As I mentioned previously the program is freezing but I can send you an image of the Review Detections window via my phone. I'll need an email address.

Sorry for the multiple posts. If you think it will help I can rescan and email the images to you. Would removing the threats in the registry help?

Thanks, when I'm in safe mode I'm not able to get on the network to access the internet.

I'm using my phone to post. I attached the images using the attached file button. Did you see them? I just tried another full scan and am attaching an image of Review Detections. If you don't think we can resolve this let me know so I can take a different approach. Thanks.

The full scan freezes in the File Systems scan. I'm attaching a photo of the Review Detections window. Is it possible for me to delete them in the registry?

I tried the full scan in safe mode but the program froze near the end of the scan. I was able to do a hyper scan. I don't know if this will help but I'm attaching a photo of my recent Quarantine items.

I'm posting this from my phone. I ran the scan as you instructed and just before it was finished the program froze. I shut down the computer and rebooted it. I received a System Shutdown message. I don't remember exactly what it said. Something about a "DCOM server process error and the computer will have to restart". The computer shuts down and when it restarts I get the same message again

Thank you for your help. I'm not very computer savvy so bare with me. Here are the FRST and Addition files. FRST.txt Addition.txt

I currently have the premium version of Malwarebytes, is there an add on I can get that will fix the problem? Thanks