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MBAM_ERROR_UPDATING


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Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

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Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

:) :) :) It still does not update.

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:) :) :) It still does not update.

I got it to work. I uninstalled the program. I restarted the computer. I logged in as an administrator. I ran the install program by selecting run as an administrator. Then the update worked and I did not have to perform all of the manual steps above! Great! :) :) :)

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@ Ford

For your work computer contact corporate-support@malwarebytes.org with your contact info and order number and they will be happy to help you.

Um, order number? Is that received upon registration? 'cause I haven't registered this one.

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@Ford

You should get a cleverbridge Reference Number if you bought from the website, or an order number if you are using MBAM in a business environment.

I guess what Firefox think your work computer is from your company, so he tells you to receieve coperate support and quote the order number. If it is your home computer (ie not from your company), then quote the cleverbridge Reference Number to support@malwarebytes.org.

To emphasise, you cannot use the lifetime license in computers within orgainzations like companies or academies. You need to have another kind of license.

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I installed for the first time ever MBAM (free) on a windows computer running Windows 2000.

My friends just moved and have gone from dialup to broadband.

MBAM installed okay and I was able to do a quick scan but when I try and update, it throws up an error. I did not write the error number down but I don't think it was in the 700 range that I looked over before posting. When I get to their home again, I will write down the error and post it.

I will need a list of what to exclude from the av (currently AVG 8.5 but I will be removing that and installing AntiVir). I want to get MBAM working properly before I uninstall and install a different AV program. I'm trying to solve one problem at a time.

There are a few other problems with the computer, but I think these have to do with trying to switch from Juno as the paid dialup ISP and using Juno as the browser to Comcast broadband.

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Hi plodr -

This is the FAQ area Here - It has a section on AVG exclusions (you should update to AVG 9 now) -

It is at the top of this forum section and has a special item on AVG - You can access it any time -

Microsoft Security Essentials runs well with Malwarebytes (it's free also) -

Thank You - :P

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I was forwarded to this page:

http://forums.malwarebytes.org/index.php?showtopic=9573

Download the following GMER Rootkit Scanner from here

* Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.

* Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run

* It may take a minute to load and become available.

* If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..

* In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED

o IAT/EAT

o Drives/Partition other than Systemdrive (typically only C:\ should be checked)

o Show All (don't miss this one)

* Then click the Scan button & wait for it to finish.

AT THIS POINT MY COMPUTER KEEPS CRASHING, I HAVE RUN IT TWICE - SAME RESULTS

* Once done click on the [save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.

* Save it where you can easily find it, such as your desktop

* **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

* Click OK and quit the GMER program.

Do I keep going?

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Hello wells5150,

Are you going to post your problem to the malware removal - hijackthis logs forum?

If yes and you cannot produce the GMER log, skip it and say what happens when you run GMER in your post in that forum.

Post back if you have any further questions.

Thanks :P

Edit - confirm the member is posting at the removal forum, so some words are deleted.

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Hello wells5150,

Are you going to post your problem to the malware removal - hijackthis logs forum?

If yes and you cannot produce the GMER log, skip it and say what happens when you run GMER in your post in that forum.

Post back if you have any further questions.

Thanks :angry:

Edit - confirm the member is posting at the removal forum, so some words are deleted.

I am confused. :angry:

In the forum I just created:

http://forums.malwarebytes.org/index.php?showtopic=53769

or is there a forum for GMER?

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