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gtyhfy

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Everything posted by gtyhfy

  1. Hello pj, The following quotes comes from the Quality Assurance of Malwarebytes, which may address your issue- Please feel free to post back if you have further questions. Thank You PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read.
  2. Hello Juliette, If the laptop mentioned in the below topic is the same one as you mentioned above, please follow the posted instruction from the expert helper Gammo and reply in that topic: Nasty Trojan- Can't Run Any .exe Files Thanks PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic so that we can concentrate on your issue easier. Thanks
  3. Hello Snowleopard, You may first read this post to see if you can run MBAM on the infected computer. If you cannot update the database, you may follow the instructions below to grab a (near) current database - ISSUE: I need to get the latest database onto a computer that cannot access the Internet. SOLUTION: NOTE: Please note though that this should be a last resort and if at all possible you should attempt to download updates from within the program. You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the f
  4. Happy birthday Ade Hope you have a nice b-day
  5. Hello blackdiesel, First, please do not use ComboFix on your own without the direct guidence of malware fighters/experts. The tool is so powerful that it may cause system failure if use improperly. (You can get a better understanding why I said so in this post at bleeping computer: http://www.bleepingcomputer.com/forums/topic273628.html). Then, as we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have al
  6. Hello Harry_Lime, More likely the system is infected. Please check and clean the system with an expert helper by following the instructions below - As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved
  7. Hello swigo, As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here, r
  8. Hello Aleahh, Follow the instruction below for disabling your MSE: MICROSOFT SECURITY ESSENTIALS Open MSE and go to Settings > Real Time Protection. Then uncheck "Turn on real time protection". Exit MSE when done. Please post back if you have further questions. Thank You PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read.
  9. Hello Peter, As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here, r
  10. Hello james49, First, please open notepad, click the "Format" menu and de-select (un-tick) "Word Wrap". Then, as we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow
  11. Hello shelbydog25, First want to know when did the code appear? Is it periodic or an one-time incident? Please follow the instructions accroding to the version of Windows, and pay attention to the third point of the note below: For Windows XP: Click on Start and select Control Panel Open Add/Remove Programs Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest versio
  12. Hello Gunnar, Then have you tried this one yet? Please follow the instructions, and pay attention to the third point of the note below: For Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to en
  13. Hello Pete, You may need to change the name of the setup file (or maybe afterwards the mbam program) to something like "firefox.exe" or "explorer.exe" that may possible to install in the infected system. Here is the guide about the things I said above. And here is a guide of cleaning Antimalware Doctor that you may follow. If you cannot clean the system after the use of MBAM, please follow the instructions below - As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean thos
  14. Hello Stick, Please perform the following and see if it solves the problem: Show Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK
  15. Hello again, No, you will contact the technical support through e-mail if you choose the way I posted above. They may ask you to generate some logs before the cleaning process. Or if you would like to stick with this forum, you may follow the directions below and an expert helper will help you the cleaning process, though the reply time of your post may vary - As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -
  16. Hello Krisblack, Just a note before the speech below - there are some new kinds of scanning tools (no longer HiJackThis) that need to run now. So please go to the 1st link below and go through those tools ... As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay worki
  17. Hello Bomba689, Please read and perform the suggested action at issue 15 of Section A in the pinned topic Common Issues, Questions, and their Solutions. Please post back if you have further questions. Thank You PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks
  18. Hello Fairy, If you use the Add-On Pack in the Norton, please update it to the latest version first, and see if MBAM can update. If not, then please temporarily disable the Add-On Pack and see if MBAM can update. By the way, as the version of MBAM in your computer is old, please follow the instructions, and pay attention to the third point of the note below, to install the latest version of MBAM: For Windows XP: Click on Start and select Control Panel Open Add/Remove Programs Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here
  19. Hello climbingfool2008, Have you ever added the exceptions in your antivirus/internet security software? If not, go ahead and add them and see if it corrects the issue - For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' A
  20. - Same content with the post above. Admin/Mod may want to delete this one. For furtz, please follow the instruction above, thanks. -
  21. Hello Pinknwhite90, You go to a near correct place now. Please follow the instructions below so that someone will help you at another place - As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Plea
  22. Hello Tony Indel, I have contacted a Malwarebytes staff to view this topic. Please stay tuned. Edit - *Correct typo.
  23. Hello chabboa, If you are in doubt, you can upload the file to a online scanner and see if it is virus: Jotti VirSCAN VirusTotal Then if it comes out it is clean, you may follow the instructions HERE, post the developer log in False Positives forum, and attach zipped file(s) in question if possible. The developer will investigate then. Please post back if you have further questions. Thank You PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. 2. For other members who have similar issue and need someone to assist you, please cli
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