Scans not progressing

[Leche_Condensada]

I've trying to run 5 or so scans all of wich stop progressing at some point, some get to analyze up to 11k files and others just 500 or less.
Tried restarting malwarebytes, restarting my PC, restarting on safe mode both with and without internet access and I don't know what to do know, if I should just wait longer than 4 or so hours as I've already tried or I have so fix something.

I do know I have a malware since it is blocking multiple connections to harmful sites, being keyloggers or whatever.

[Porthos]

@Leche_Condensada 

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup <<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

 

Thank you

[Leche_Condensada]

mbst-grab-results.zipThis would be it I believe

[Porthos]

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

[Leche_Condensada]

AdwCleaner Logs - I was not able to run MalwareBytes, It always gets stuck at the memory scan, around 500-1200 files scanned. - FRST Logs
AdwCleaner[C00].txtAddition.txtFRST.txtAdwCleaner[S00].txt

[MKDB]

Hello  @Leche_Condensada  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please give me some time to review what you have posted!

Thank you!

[MKDB]

@Leche_Condensada

First, we will use FRST to run a fix.

 

 

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\Users\Leche Condensada\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
• Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.
• FRST will create a .zip file like < Date_Time.zip >, for example 20.02.2024_11.33.52.zip, on your desktop as well. Please attach this file as well with your next answer. If you can't upload that zip file due to a big filesize, try to upload it to WeTransfer and send me a private message with the transfer link.

 

 

fixlist.txt

[Leche_Condensada]

Fixlog.txt17.07.2024_11.22.19.zip

[MKDB]

@Leche_Condensada

Well done!

 

Next, please run a fresh scan with FRST as well as ESET.

 

 

 

1️⃣

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

2️⃣

Let me have you run a different scanner to double-check.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

 

[Leche_Condensada]

ESET took a long time to scan but did detect 3 threats, although after failing to finish a scan 2 times.
Otherwise there's nothing remarkable.

FRST.txt Addition.txt ESETLog.txt

[MKDB]

@Leche_Condensada

Good job!

As a final step, please run SecurityCheck.

I'll be back later.

Thanks again!

 

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

[Leche_Condensada]

SecurityCheck.txt

 

[AdvancedSetup]

Please Uninstall, Update, or otherwise address the following as appropriate for your computer

• 7-Zip 22.01 (x64) v.22.01 Warning! Download Update
• AMD Software v.24.1.1 Warning! Download Update
• Audacity 3.3.3 v.3.3.3 Warning! Download Update
• Discord v.1.0.9005 Warning! Download Update
• Java 8 Update 361 (64-bit) v.8.0.3610.9 Warning! Download Update | Uninstall old version and install new one (jre-8u411-windows-x64.exe).
• Java 8 Update 371 v.8.0.3710.11 Warning! Download Update | Uninstall old version and install new one (jre-8u411-windows-i586.exe).
• Malwarebytes version 4.6.16.330 v.4.6.16.330 Warning! Download Update
• Opera GX Stable 109.0.5097.142 v.109.0.5097.142 Warning! Download Update
• qBittorrent v.4.5.0 Warning! Download Update | Uninstall old version and install new one.

Then RESTART the computer and check for Windows Updates and install any found

Let us know how the computer is running now and if there are still any signs of infection or any other unresolved issues

Thank you

 

Edited July 19 by AdvancedSetup
Updated information

[MKDB]

@Leche_Condensada

Please follw the instructions given by @AdvancedSetup and report back.

[Leche_Condensada]

Pc is running fine, I tried again to do a malwarebytes scan but it still won't progress, left it there for 10 hours while I went to sleep and it got stuck on memory scans, again at 1000~ Files.

[MKDB]

@Leche_Condensada

I doubt that this problem is related to malware. Did you already try to uninstall MBAM and reinstall it?

I suggest that @AdvancedSetup should take over this topic in order to help you.

He is familiar with MBAM and can help you better.

 

Edited July 20 by MKDB

[MKDB]

@AdvancedSetup

Thanks!

[AdvancedSetup]

Good day, @Leche_Condensada

Please RESTART the computer.

Then get me the following logs so that I can review further for you.

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

Thank you

 

 

 

 

[AdvancedSetup]

@Leche_Condensada

Are you still with us?

 

[AdvancedSetup]

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Tips to help protect from infection

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