MKDB

@mario1212 Next, please run FRST and FSS to check the results. Thanks again! 1️⃣ Run FRST again. Do not change any settings. Press the Scan button. FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run. Please attach these logfiles to your next reply. 2️⃣ Please follow these instructions and attach the requested logfile FSS.txt:

@mario1212 I have not forgotten your topic. Due to different time zones, it may take some time for me to answer. Please stand by... I'm currently looking through your newest logfile. Thank you for your patience!

@mario1212 AVBR is not designed to remove this type of malware on your system. Usually, it is not a good idea to follow instructions from another topic. The malware on your system uses advanced techniques to block it's removal. We will run a first fix with FRST. More steps will follow. Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\maybe\Downloads\ ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about. Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code. Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. fixlist.txt

Hello @mario1212 and My name is MKDB and I will assist you. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow the steps in the given order and post back the log files. Please attach all log files into your post. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. As English is not my native language, please do not use slang or idioms. It may be hard for me to understand. If you do not respond within 4 days, your topic will be closed. Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure. Please give me some time to review your logfiles. Thank you!

@MichaelSH Well done! Let's check your programs/apps if they are up to date. I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

Hello @rabbiNo and My name is MKDB and I will assist you. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow the steps in the given order and post back the log files. Please attach all log files into your post. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. As English is not my native language, please do not use slang or idioms. It may be hard for me to understand. If you do not respond within 4 days, your topic will be closed. Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure. Please attach the requested logfiles and we will be happy to assist you. Thank you!

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you. As this topic seems to be solved, I do not follow it any longer. Take care!

Due to the lack of feedback, I do not follow this topic any longer. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you.

@MichaelSH Next, we will run a fix with FRST as well as ESET. 1️⃣ Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\User\Downloads\ ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about. Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code. Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. 2️⃣ Let me have you run a different scanner to double-check. I would suggest a free scan with the ESET Online Scanner Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe". Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes. When prompted for scan type, Click on Full scan. Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on the Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. (e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” (in blue, at the bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner fixlist.txt

@w3r0x We will use FRST to run a fix. The malware has damaged different services that needs to be repaired. This may take some time, please do not interfere and be patient. This fix needs a reboot at the end. After the reboot, we will use FSS to check the services. 1️⃣ Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\alexn\Downloads\ ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about. Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code. Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. 2️⃣ Please follow these instructions and attach the requested logfile FSS with your next answer: fixlist.txt

Hello @w3r0x and My name is MKDB and I will assist you. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow the steps in the given order and post back the log files. Please attach all log files into your post. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. As English is not my native language, please do not use slang or idioms. It may be hard for me to understand. If you do not respond within 4 days, your topic will be closed. Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure. Please rename FRST64.exe to FRSTEnglish.exe and run another scan! Attach both logfiles again. Thank you!

Hi @gobie69, do you still need help? If so, please follow my instructions and post the logfiles. Thank you.

@MichaelSH Good job. Next, rename FRST, which is C:\Users\User\Downloads\explorer.exe, to FRSTEnglish.exe Run a fresh scan with the renamed FRST in normal mode: Run C:\Users\User\Downloads\FRSTEnglish.exe again. Do not change any settings. Press the Scan button. FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run. Please attach these logfiles to your next reply.

@Kht11497 You should update some programs (if your still need them) or uninstall them (if you don't need them anymore): Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update 7-Zip 22.01 (x64) v.22.01 Warning! Download Update Discord v.1.0.9007 Warning! Download Update Thank you for your cooperation. You can use KpRm to remove FRST and other tools. Please download KpRm by kernel-panik and save it to your desktop. Right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, select Delete Tools under Actions. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log may open in Notepad titled kprm-(date).txt. I do not need it. Just close Notepad if it shows up. A few final recommendations can be found here: Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes.

Hello @MichaelSH and My name is MKDB and I will assist you. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow the steps in the given order and post back the log files. Please attach all log files into your post. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. As English is not my native language, please do not use slang or idioms. It may be hard for me to understand. If you do not respond within 4 days, your topic will be closed. Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure. First, we will use "AVBR": Please download AV block remover, unzip it and rename it to AV-B-REM.exe. Or you can use its random named version. If the malware still blocks the utility, then try to run it in Safe Mode with Networking. Follow the instructions. After reboot you'll receive AV_block_remove_date-time.log. Please attach it to your next post.

@Kht11497 Good job! Thank you for your cooperation! Finally, let's run ESET and SecurityCheck for a second opinion. 1️⃣ Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking. I would suggest a free scan with the ESET Online Scanner Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe". Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes. When prompted for scan type, Click on Full scan. Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on the Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. (e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” (in blue, at the bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner 2️⃣ Please follow these instructions and attach the requested logfile:

@gobie69 Good job! Please run FRST and FSS to check the results. We probably need to repair some damage that was done by the malware. Thank you! 1️⃣ Run FRST again. Do not change any settings. Press the Scan button. FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run. Please attach these logfiles to your next reply. 2️⃣ Please follow these instructions and attach the requested logfile FSS with your next reply:

@stumpymattycat First of all, I have good news: There is no active malware visible in the logfiles. 😉 Second, FRST shows that your harddisk (HDD from WesternDigital) has bad blocks: Error: (04/10/2024 05:56:18 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (04/10/2024 05:56:13 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (04/07/2024 09:21:52 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (04/07/2024 09:21:47 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (04/07/2024 09:21:41 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. You may want to back up all private data on an external drive just for safety / if you hard drive "dies". If you need further assistant regarding your hard drive, I'm pretty sure that @Porthos or @AdvancedSetup can move your topic to the correct subforum and give further tips.

@stumpymattycat Please give me some time to review your logfiles. Thank you!

@Kht11497 Second, we will run another fix to repair damaged services and check windows system files. Thank you. Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\user1\Downloads\ ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about. Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code. Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. fixlist.txt

@Kht11497 Please give me some time to review your logfiles. Thank you!

@gobie69 First, we will use FRST to run a fix. Please be very patient and do not interfere. Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\gabri\Downloads\ ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about. Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code. Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. fixlist.txt

@gobie69 Please give me some time to review your logfiles Thank you!

Hello @gobie69 and My name is MKDB and I will assist you. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow the steps in the given order and post back the log files. Please attach all log files into your post. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. As English is not my native language, please do not use slang or idioms. It may be hard for me to understand. If you do not respond within 4 days, your topic will be closed. Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure. Please attach the requested logfiles and we will be happy to assist you. Thank you!

Similar here on my system using Firefox and Chrome (see attachment). Only one tab is open, but 9 and 11 processes are visible. As porthos said, that's a normal situation. Such a behaviour alone doesn't mean that your system is infected.