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MKDB

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    Malware Removal

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  1. Hello and My name is MKDB and I will assist you. Please follow the steps in the given order and post back the logs as an attachment when ready. Thank you very much for your cooperation. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. As English is not my native language, please do not use slang or idoms. It may be hard for me to understand. Step 1 If you already have Malwarebytes installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet, please download it from here and install it. Once the MBAM dashboard opens, click on Settings (gear icon). Click on Security tab and make sure that all four Scan options are enabled. Close Settings and click on the Scan button on the dashboard. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop. If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run. Step 2 Please download AdwCleaner and save it to your desktop. Double-click to run it. Accept the End User License Agreement. Click Scan Now. When finished, if items are found please click Next / Quarantine. Maybe your PC will be rebooted, AdwCleaner will be opened automatically. Click View Log File. AdwCleaner will open one log (AdwCleaner[Cxx].txt). Please attach the log to your next reply. Step 3 Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit Double-click to run it. When the tool opens click Yes to disclaimer. Check the box in front of Shortcut.txt. Press the Scan button. FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run. Please attach these logfiles to your next reply.
  2. Hi, Step 1 created one file (fixlog.txt), which you have posted. Good job @Shiriri. πŸ™‚ Please follow the instructions posted under Step 2 and provide the new logfiles from FRST (FRST.txt and Addition.txt). Thank you!
  3. Thank you very much for all logfiles @Shiriri. πŸ‘ We run a Fix with FRST (Step 1) and another scan (Step 2). Step 1 Please download the attached fixlist.txt file and save it the location where you ran FRST from ( C:\Users\Shiriri\Downloads ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the Fix button only once and wait. Please be patient. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. Step 2 Run FRST again. Do not change any settings. Press the Scan button. FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run. Please attach these logfiles to your next reply. fixlist.txt
  4. Hello @Shiriri and My name is MKDB and I will assist you. Please follow the steps in the given order and post back the logs as an attachment when ready. Thank you very much for your cooperation. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. As English is not my native language, please do not use slang or idoms. It may be hard for me to understand. Step 1 If you already have Malwarebytes installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet, please download it from here and install it. Once the MBAM dashboard opens, click on Settings (gear icon). Click on Security tab and make sure that all four Scan options are enabled. Close Settings and click on the Scan button on the dashboard. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop. If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run. Step 2 Please download AdwCleaner and save it to your desktop. Double-click to run it. Accept the End User License Agreement. Click Scan Now. When finished, if items are found please click Next / Quarantine. Maybe your PC will be rebooted, AdwCleaner will be opened automatically. Click View Log File. AdwCleaner will open one log (AdwCleaner[Cxx].txt). Please attach the log to your next reply. Step 3 Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit Double-click to run it. When the tool opens click Yes to disclaimer. Check the box in front of Shortcut.txt. Press the Scan button. FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run. Please attach these logfiles to your next reply.
  5. Hello @helpwanted and My name is MKDB and I will assist you. Please follow the steps in the given order and post back the logs as an attachment when ready. Thank you very much for your cooperation. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. As English is not my native language, please do not use slang or idoms. It may be hard for me to understand. Step 1 If you already have Malwarebytes installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet, please download it from here and install it. Once the MBAM dashboard opens, click on Settings (gear icon). Click on Security tab and make sure that all four Scan options are enabled. Close Settings and click on the Scan button on the dashboard. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop. If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run. Step 2 Please download AdwCleaner and save it to your desktop. Double-click to run it. Accept the End User License Agreement. Click Scan Now. When finished, if items are found please click Next / Quarantine. Maybe your PC will be rebooted, AdwCleaner will be opened automatically. Click View Log File. AdwCleaner will open one log (AdwCleaner[Cxx].txt). Please attach the log to your next reply. Step 3 Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit Double-click to run it. When the tool opens click Yes to disclaimer. Check the box in front of Shortcut.txt. Press the Scan button. FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run. Please attach these logfiles to your next reply.
  6. Due to the lack of feedback, I do not follow this topic any longer. If you need this topic again, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you.
  7. Due to the lack of feedback, I do not follow this topic any longer. If you need this topic again, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you.
  8. Hi @OuT24, do you still need help? If so, please follow my instructions and post the logfiles. Thank you.
  9. Hi @modfolder, do you still need help? If so, please follow my instructions and post the logfiles. Thank you.
  10. Hi @Zileanotp, do you still need help? If so, please follow my instructions and post the logfiles. Thank you.
  11. Hi @IntechgrateTech, do you still need help? If so, please follow my instructions and post the logfiles. Thank you.
  12. Hello @OuT24 and My name is MKDB and I will assist you. Please follow the steps in the given order and post back the logs as an attachment when ready. Thank you very much for your cooperation. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. As English is not my native language, please do not use slang or idoms. It may be hard for me to understand. Step 1 If you already have Malwarebytes installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet, please download it from here and install it. Once the MBAM dashboard opens, click on Settings (gear icon). Click on Security tab and make sure that all four Scan options are enabled. Close Settings and click on the Scan button on the dashboard. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop. If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run. Step 2 Please download AdwCleaner and save it to your desktop. Double-click to run it. Accept the End User License Agreement. Click Scan Now. When finished, if items are found please click Next / Quarantine. Maybe your PC will be rebooted, AdwCleaner will be opened automatically. Click View Log File. AdwCleaner will open one log (AdwCleaner[Cxx].txt). Please attach the log to your next reply. Step 3 Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit Double-click to run it. When the tool opens click Yes to disclaimer. Check the box in front of Shortcut.txt. Press the Scan button. FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run. Please attach these logfiles to your next reply.
  13. Thank you for your cooperation, we're done. Step 1 Right-Click on FRST64 and choose Rename. Rename FRST64 into Uninstall. Run Uninstall. FRST and it’s files/folders will be deleted. If the tool needs a restart, please make sure you let the system restarts normally. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you. As this topic seems to be solved, I do not follow it any longer. Take care! πŸ˜‰
  14. Thank you for your feedback @Illu. After consultation with @Maurice Naggar, I can forward this information to you: The issue ( of block notices) that started out this case were due to attempted probes from the outside. The real-time protection of Malwarebytes for Windows is keeping the pc safe. They will continue to do so, given that you have Malwarebytes Premium. Here are some general conclusions & some tips. The blocks are on addresses that are attempting to do a forced attempt to exploit remote-desktop-protocol. The Real Time Protection of Malwarebytes for Windows is actively doing it's job to protect the system. I would recommend that if you have a internet-connection-router hardware at home, that you look over this article "How to Enable Your Wireless Router's Built-in Firewall" https://www.lifewire.com/how-to-enable-your-wireless-routers-built-in-firewall-2487668 In most cases the attempted probes will automatically stop on their own. If it continues you can add the IP to the local firewall to prevent it from contacting the computer period. If you wish to do so, here is one how-to guide for the Windows software firewall https://www.interserver.net/tips/kb/add-ip-address-windows-firewall/ Additionally or alternatively, if this is on Windows 10 PRO and if you do not need or use Remote Desktop, you can turn that off. https://www.tenforums.com/tutorials/92433-enable-disable-remote-desktop-connections-windows-10-pc.html Here is how to block a port number in Windows https://thegeekpage.com/how-to-block-ports-in-windows-10-firewall/ How to Change the port number for RDP https://tunecomp.net/change-remote-desktop-port-windows-10/ ALSO see this Malwarebytes support article
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