MKDB

Due to the lack of feedback, I do not follow this topic any longer. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you.

Hi @fullstack, do you still need help? If so, please follow my instructions and post the logfiles. Thank you.

Hello @fullstack and My name is MKDB and I will assist you. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow the steps in the given order and attach the logs.Continue to read and follow my instructions until I tell you that your machine is clean. Before we start, please make sure that you have an external backup of all private data. Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. Only run the tools I guide you to. Please don't run any other scans, don’t download, install or uninstall any programs while I'm working with you. As English is not my native language, please do not use slang or idioms. It may be hard for me to understand. If you do not respond within 4 days, your topic will be closed. Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kind of illegal software on your system, please uninstall them now, before we start the cleaning procedure. Please attach the requested logs and we will be happy to help you! Thank you!

Hi @Dwich, do you still need help? If so, please report back. Thank you.

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you. As this topic seems to be solved, I do not follow it any longer. Take care!

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you. As this topic seems to be solved, I do not follow it any longer. Take care!

@Dwich The logs indicate this computer is being used to download and run pirated software. In order to best assist you, please uninstall or otherwise remove all cracked, pirated software from Adobe, Office, Wondershare, etc. These pirated software components are the reason for your current malware infection. Piracy Guidelines Malwarebytes does not condone nor support piracy in any shape or form. Any discussion topics that ask for help with pirating software, circumventing copy protection, or any other illegal activities related to copy righted content in any form will be closed and locked. If you feel this is ever done in error, please report the post or PM an Administrator. As a reminder, using pirated software or utilities that allows one to pirate software (e.g. cracks, key generators, registration/license removal, redirection, or workaround utilities, etc.) is not a safe practice and can lead to malware infection, ransomware attack, or even legal action. Because of these risks, we always recommend that you remove any pirated software or pirating utilities before asking for support on our forums in order to improve our ability to best support you and to help protect yourself and your data from malware or other piracy related consequences. https://forums.malwarebytes.com/terms/ Then restart the computer and get us updated logs.

@Dwich Thank you very much for your detailed feedback. Please give me some time to review your logs. Thanks again!

@Pamkaya Thanks for your detailed feedback. So far I have no solution for your touchpad and/or VMD controller, but maybe the mentioned updates from Acer are helpful. Take care!

@riji Well done! You should update some programs (if your still need them) or uninstall them (if you don't need them anymore) or otherwise address these: Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810 v.14.40.33810.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810 v.14.40.33810.0 Warning! Download Update Google Drive v.1.0 Warning! Download Update Microsoft OneDrive v.24.211.1020.0001 Warning! Download Update WinRAR 6.11 (64-bit) v.6.11.0 Warning! Download Update Discord v.1.0.9011 Warning! Download Update qBittorrent v.4.6.2 Warning! Download Update Java 8 Update 351 (64-bit) v.8.0.3510.10 Warning! Download Update Uninstall old version and install new one (jre-8u431-windows-x64.exe). Audacity 3.5.1 v.3.5.1 Warning! Download Update VLC media player v.3.0.20 Warning! Download Update Opera GX Stable 114.0.5282.159 v.114.0.5282.159 Warning! Download Update Thank you for your cooperation. You can use KpRm to remove FRST and other tools. Please download KpRm by kernel-panik and save it to your desktop. Right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, select Delete Tools under Actions. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log may open in Notepad titled kprm-(date).txt. I do not need it. Just close Notepad if it shows up. A few final recommendations can be found here: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes.

@riji Well done! Let's run some final scans to check the results. After that, I'll give you some tips. Thanks again! [ 1 ] Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ [ 2 ] Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

Hi @Dwich, do you still need help? If so, please follow my instructions and post the logfiles. Thank you.

Due to the lack of feedback, I do not follow this topic any longer. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you.

Due to the lack of feedback, I do not follow this topic any longer. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you.

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you. As this topic seems to be solved, I do not follow it any longer. Take care!