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About jboursier

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  1. Hello, Can you follow those steps to use MBST and generate more logs for us to investigate: https://support.malwarebytes.com/docs/DOC-2396? Please attach the generated archive in your next reply. Regards,
  2. Hello, Are you using any security software or proxy? There is no issue on the servers, I strongly believe it comes from something that sits in between..
  3. Hello, On top of that, can you: In the start menu, type and look for "Windows PowerShell (Admin)". When the PowerShell prompt opens, type Get-Hotfix and press Enter to get a list of installed updates and their installation dates. Copy-paste the output in your next reply. Regards,
  4. Hello, Can you share a picture of your screen showing exactly the step with the Hightail reinstallation screen? To be sure I understand your first post: are you able to login to your session using SafeMode or not? Thanks,
  5. Hello, Thanks. Can you share the associated scan logfile too? Regards,
  6. Hello, We're looking into it, I will follow up shortly.
  7. Can you retry and tell me how it goes now?
  8. Hello, Investigating again, I will follow up shortly.
  9. Hello, May I ask you to try 8.0.0: https://malwarebytes.box.com/s/osfgq8oxa651kw4o3lvx5885cw3svdsz? Please ignore the prompt inviting to update to 8.0.1. Thanks,
  10. Hello, We are pleased to share the new AdwCleaner 8.0.1! In line to the improvements made in AdwCleaner 8, we've been pushing towards improving detection and remediation capabilities, and this time we focused on Mozilla Firefox. We completely rewrote the way we scan and clean Firefox addons, preferences, search engines, start pages, etc.. This allows to reduce the technology debt, to have a more maintainable codebase, and to gain in detection rate and remediation effectiveness. On top of this major change, we fixed a security vulnerability reported by Günter Born. AdwCleaner 7.0 up to 8.0.1 are vulnerable to DLL hijacking. This has now been fixed. We are very grateful for the report, and we encourage everyone to report us any vulnerabilities in AdwCleaner. We will study them and depending on the severity, act accordingly. This is the last release of 2019. We hope to keep our newly found pace in 2020 to improve quality, speed, and detection rate! Detailled changelog: ## v8.0.1 [18/12/2019] ### New Features - Re-Implement Firefox module. It now properly supports detecting and removing extensions, startpage, searchengines, preferences... ### Changes - Hide debug output - Update telemetry internals. - Update definitions to 2019.12.17.1 ### Bugfixes - Fix a DLL Hijacking vulnerability in AdwCleaner 7.0+, reported by Günter Born. To download AdwCleaner 8.0.1, click here. Please share with us your feedback!
  11. Hello, Yes, this preinstalled detection has been shared to the proper team and it should be correctly classified soonish. In the meantime, feel free to add an exclusion for this family: https://support.malwarebytes.com/docs/DOC-3349 Thanks!
  12. @PurringtonYes, it should work properly since 7.4.2 (you can use the very fresh 8.0 that we just released this morning): https://malwarebytes.com/adwcleaner Regards,
  13. Closing, AdwCleaner 8 has been released:
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