borisY Posted October 27, 2023 ID:1596987 Share Posted October 27, 2023 Hello, I don't know if this is the right thread to ask my question, but I'm also having a problem with the update. I want to ask, is there a limit to how many times the Update check button will be pressed? Maybe there is some protection by blocking the IP address temporarily! With a new installation of Malwarebytes 4.6.5.293 component package 1.0.2181, the update works normally, but after a while it stops, saying: "One or more items in the current update did not complete successfully. Please check your internet connection and try again." Thanks in advance for your help! p.s. I have a premium license for 5 devices Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 27, 2023 Root Admin ID:1597006 Share Posted October 27, 2023 Hello @borisY I've split your post to it's own topic. Let us get some logs, please. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you 1 Link to post Share on other sites More sharing options...
borisY Posted October 27, 2023 Author ID:1597031 Share Posted October 27, 2023 Thank you AdvancedSetup I did what you told me. I'll upload the file while at the same time making some additions and corrections to my first post which I'll copy here. If possible, please delete my first post. Hello friends! I'm having trouble checking for an update. With a fresh install of Malwarebytes 4.6.5.293 component pack 1.0.2181, the update works normally, but after a while it stops and when I press Check update it says: "One or more items in the current update did not complete successfully. Please check your internet connection and try again." I want to ask if there is any limit on how many times the Update check button will be used? Maybe there is some protection to temporarily block the IP address from which the request is made! As a matter of fact, today I tried using Malwarebytes Privacy VPN and changed my IP address. Then the update was successful on the first try without reinstalling! If you need to know, I have a premium license for 5 devices, and for now I use 3. One computer with Windows 10, one with Windows 7 and one phone with Android. I have problems with Malwarebytes Mobile Security 5.2.0+37 also, but about them in another topic. Thanks in advance for your help, attention and patience! mbst-grab-results.zip 1 Link to post Share on other sites More sharing options...
Porthos Posted October 27, 2023 ID:1597033 Share Posted October 27, 2023 @borisY Your installation is damaged. Please download the following and install over what you already have. https://www.malwarebytes.com/mwb-download/thankyou Quote Malwarebytes Privacy Version Information ======================================== Controllers Version: 1.0.0 Database Version: 2016.01.01.1 Update Pkg Version: 1.0.0 Installer Version: 3.16.0 2 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 27, 2023 Root Admin ID:1597035 Share Posted October 27, 2023 @Porthos beat me to it @borisY Please do as requested. I would also add, please restart the computer again after the reinstall. Thank you 1 Link to post Share on other sites More sharing options...
borisY Posted October 27, 2023 Author ID:1597041 Share Posted October 27, 2023 I did as you both told me. I tried after installation and restarting of the PC by clicking Update check only once. The update is working. Do I need to run Gather Logs again? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 27, 2023 Root Admin ID:1597045 Share Posted October 27, 2023 No, you should be all set now @borisY If you do run into any further issues though, please let us know. Take care and have a great weekend 1 Link to post Share on other sites More sharing options...
borisY Posted October 31, 2023 Author ID:1597528 Share Posted October 31, 2023 Unfortunately the problem with the update continues 🤔 Sometimes it works for a while, then if I don't use a VPN, it can't be updated. I am using the latest version currently 4.6.6.294, Component pack 1.0.2189 What to do next? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 31, 2023 Root Admin ID:1597617 Share Posted October 31, 2023 I'm not sure how you're basing if updates are working or not. We often have cycles were rule updates may not go out for an entire day Do you have a log showing a failure? Link to post Share on other sites More sharing options...
Porthos Posted October 31, 2023 ID:1597621 Share Posted October 31, 2023 9 hours ago, borisY said: I am using the latest version currently 4.6.6.294, Component pack 1.0.2189 That is a BETA at this time. Link to post Share on other sites More sharing options...
borisY Posted October 31, 2023 Author ID:1597631 Share Posted October 31, 2023 45 minutes ago, AdvancedSetup said: I'm not sure how you're basing if updates are working or not. We often have cycles were rule updates may not go out for an entire day Do you have a log showing a failure? I reinstalled MB half an hour ago, so I can't help with a log. Whenever I have a fresh install, the update works, but not for long. When I clicked the Update button, after 10-15 seconds a window popped up with the message: "One or more items in the current update did not complete successfully. Please check your internet connection and try again." It does not change the date or time of the last update. Should I turn on the "Event log data" slider, and where should I look for the file afterwards to send it to you? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 31, 2023 Root Admin ID:1597669 Share Posted October 31, 2023 Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. Restart the computer after the install completes After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you 1 Link to post Share on other sites More sharing options...
borisY Posted November 2, 2023 Author ID:1597940 Share Posted November 2, 2023 Today I followed your instructions and upload the file here. I haven't tried to update since the reinstall. As well as I have not changed any settings in Malwarebytes. I am also attaching a picture of the window that popped up when I pressed update check before the current installation. mbst-grab-results (2).zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 2, 2023 Root Admin ID:1598005 Share Posted November 2, 2023 The computer is infected. It looks like someone tried to use a hacking tool to pirate the license for Microsoft which in turn infected the computer. You also have Panda Dome security installed which may possibly be in conflict with Malwarebytes. I would suggest you uninstall and try to remove anything related to KMS hack tool. Then if you're not paying for the Panda Dome antivirus uninstall it at least temporarily and we'll use Farbar to force remove some other items then reinstall Malwarebytes and have it do some scans as well. Let me know how you'd like to proceed Link to post Share on other sites More sharing options...
borisY Posted November 2, 2023 Author ID:1598022 Share Posted November 2, 2023 This is my son's old computer. Unfortunately I don't know what he did with it before he gave it to me. Whatever. Using the search tool, I deleted everything I found as KMS. I also uninstalled Panda Dome. Where do I download Farbar and how do I proceed with it? Thanks for your help! Link to post Share on other sites More sharing options...
David H. Lipman Posted November 2, 2023 ID:1598024 Share Posted November 2, 2023 If you received a used computer which you do not know what is on it or what was done with it, perhaps it would be best to wipe it and re-install the OS from scratch. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 2, 2023 Root Admin ID:1598025 Share Posted November 2, 2023 The best approach would be to reinstall Windows cleanly @borisY Clean Install Windows 10 & 11 (2023) https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10-11-2023/1c426bdf-79b1-4d42-be93-17378d93e587 Also, please review the following topic Bypass Microsoft Online Account Creation during installation of Windows 11 https://forums.malwarebytes.com/topic/296613-bypass-microsoft-online-account-creation-during-installation-of-windows-11/ 3 Link to post Share on other sites More sharing options...
borisY Posted November 2, 2023 Author ID:1598032 Share Posted November 2, 2023 15 minutes ago, AdvancedSetup said: The best approach would be to reinstall Windows cleanly Maybe that's what I should do. I've been thinking about it, but I keep putting it off. Thanks for your cooperation! 👍 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 2, 2023 Root Admin ID:1598041 Share Posted November 2, 2023 It actually goes very quickly once you've done it a couple of times. I can do a clean install of Windows now in under 15 minutes 1 Link to post Share on other sites More sharing options...
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