[ RESOLVED ] My Forum post about No defintion updates NOT RESOLVED

[MSimm1]

This forum post has not been resolved as of 23 Sept 2022 08:30AM CST

 

[Malwarebytes]

***This is an automated reply***

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[Firefox]

Hello @MSimm1

I totally understand where you are are coming from, the reason it was marked as resolved is we all know what the issue is and why there are no updates at this time. A full explanation can be found in this post below including a PDF file you can download for more information on the matter.

 

[unknownguy]

4 minutes ago, Firefox said:

PDF file you can download for more information on the matter.

 

The PDF can not be downloaded. I tried. I have no access to the PDF at all.

[Firefox]

That is strange, I don't think its restricted... maybe @AdvancedSetup can check to see why you can't see/download it.

[David H. Lipman]

6 minutes ago, unknownguy said:

The PDF can not be downloaded. I tried. I have no access to the PDF at all.

Please Reference:

September 21, 2022 - False positive with Google

 

PDF Contents:

Quote

ROOT CAUSE ANALYSIS:
Malwarebytes Nebula/MBAM - Web Protection False Positive
22 Sept 2022
Revision: 1.2 Date: 22 Sept 2022
Malwarebytes Customer Confidential
Malwarebytes Products Affected:
• Nebula cloud products
o Malwarebytes Endpoint Protection
o Malwarebytes Endpoint Protection for Servers
o Malwarebytes Endpoint Detection and Response
o Malwarebytes Endpoint Detection and Response for Servers
• Malwarebytes OneView
• Malwarebytes 4
Event Description:
On 21 September 2022 (06:48 PDT), customers using the above-listed products began reporting the blocking
of certain domains, including google.com. Upon learning of the issue, the Malwarebytes engineering team
worked rapidly to resolve the issue by introducing a rollback procedure to correct the problem with version
1.0.60360. (8:25 PDT). Upon further investigation, it was discovered that unwanted blocking started in version
1.0.60357 where, during an effort to centralize and standardize rules in our repository engine, an error was
introduced into the web filtering database. This error caused various domains to be inadvertently blocked.
As of 22 September 2022 (9:22 PDT), Malwarebytes has fixed the root cause for this issue and added additional
system checks to prevent any similar scenarios from happening again. We continue to identify additional areas
for improvement to further improve reliability and limit false positives.
We plan to resume all updates for our products shortly. In the meantime, our cloud protection technologies
are providing added protection to our customers until all other signature updates are released.
We appreciate your patience as we continue to review existing processes and make additional improvements.
Corrective Actions Taken
The following Corrective Actions have been identified:
• A database update was made (version 1.0.60360) available for all users which removed the offending
rules. This prevents the false positive from occurring for any customer.
• New system checks were added to prevent the same scenario from happening again.
• Malwarebytes Support advised customers to disable web filtering until the product is automatically
updated to the latest version (1.060360 or higher), which resolves the issue.
• Malwarebytes is continuing to perform exhaustive analysis of our processes to ensure this type of
issue does not affect our customers again.
What Should Affected Users Do?
Updating the database to version 1.0.60360 (or newer) should prevent the blocks to occur.
Our Commitment to Our Customers:
We are putting in place new procedures to prevent any future incidents. We sincerely apologize for the
inconvenience caused to our business partners and remain committed to maintaining the highest standards
of product quality and technical excellence.

[David H. Lipman]

Closing this topic as it's been resolved.