MSimm1

Thank you most kindly, David H. Lipman and Porthos for your replies I have seen some forums entries about licensing issues with Malwarebytes 5 and was getting a little worried about my over 10 year old license working Still going to hold off and let Malwarebytes update itself

Good Evening Just wondering if Malwarebytes 5 will install over the top of Malwarebytes 4.6.9.314 with the Lifetime License 10 digit ID and 16 digit Key without any issues? Or should I turn off Automatically Download and Install Updates in the settings until it will? I do not have or want your Privacy VPN, just Malwarebytes Premium Thank you for your time

Thank you for the reply I just tried turning off Exploit Protection, it does eliminate the delay, I didn't think of that this morning

Good Morning I have about a 2 second delay when opening the CMD prompt, the black box appears, but no text for about 2 seconds since upgrading to Malwarebytes 4.6.7.301 which was not present with 4.6.6.294 Malwarebytes 4.6.7.301 upgraded on the 7 of December, late afternoon I opened the CMD prompt on the 9th of December to clear my DNS cache, when I noticed the delay, once the text appears the CMD prompt works as advertised I checked it again this morning, thinking it might have been a system glitch, but the delay was still present I then quit Malwarebytes using the system tray, self-protection module on and the delay was gone with the CMD prompt So, something in this last update is the cause I gathered two sets of logs, first with Malwarebytes normal operation, the other with Malwarebytes off I am using Windows 10 Pro 22H2 build 19045.3693 ASUS i5-8400 16 Gb memory desktop Thank you for your time mbst-grab-results_MB_on.zip mbst-grab-results_MB-off.zip

Thank you for the reply, AdvancedSetup No worries, I have the patience of a rock I'll keep waiting for a possible problem and fix Thank you for time and assistance

Good Morning The error has happened again This time Chrome was open and running Clean Up (Software Reporter Tool), the first time I was using Edge, but it was minimized Description Faulting Application Path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MbamBgNativeMsg.exe Problem signature Problem Event Name: APPCRASH Application Name: MbamBgNativeMsg.exe Application Version: 4.0.0.103 Application Timestamp: 63361367 Fault Module Name: ntdll.dll Fault Module Version: 10.0.19041.2130 Fault Module Timestamp: b5ced1c6 Exception Code: c0000005 Exception Offset: 000000000002faad OS Version: 10.0.19043.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 8dc1 Additional Information 2: 8dc1356a302351fd5aa5a8d8a89fdefd Additional Information 3: 8713 Additional Information 4: 8713b016cca20aed728e2fe9f0300bf5 Extra information about the problem Bucket ID: 81c9464e55d0ec4a32c42e8503effe24 (1352256936949579300) I have added a new set of Logs and Crash Dump Thank you for your time and assistance mbst-grab-results.zip MbamBgNativeMsg_exe.2332.zip

Thank you, AdvancedSetup for the reply I will wait for the results Thank you for your time and assistance

Good Morning I got this error with my system idle: Description Faulting Application Path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MbamBgNativeMsg.exe Problem signature Problem Event Name: APPCRASH Application Name: MbamBgNativeMsg.exe Application Version: 4.0.0.103 Application Timestamp: 63361367 Fault Module Name: ntdll.dll Fault Module Version: 10.0.19041.2130 Fault Module Timestamp: b5ced1c6 Exception Code: c0000005 Exception Offset: 000000000002faad OS Version: 10.0.19043.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 8dc1 Additional Information 2: 8dc1356a302351fd5aa5a8d8a89fdefd Additional Information 3: 8713 Additional Information 4: 8713b016cca20aed728e2fe9f0300bf5 Extra information about the problem Bucket ID: 81c9464e55d0ec4a32c42e8503effe24 (1352256936949579300) Using Windows 10 Pro 21H1 Build 19043.2130 all updates current with Malwarebytes 4.5.15.215 Component 1.0.1784 I have included the MBSupport Logs and Crash Dump Thank you for your time and assistance mbst-grab-results.zip MbamBgNativeMsg_exe.10864.zip

This forum post has not been resolved as of 23 Sept 2022 08:30AM CST

Good Morning Malwarebytes 4.5.14 Component package 1.01767 has not updated any definitions since 21 Sept 2022 at 11:35AM CST with Update Package 1.0.60360 Is 1.0.60360 the latest version number? Using a Desktop PC Windows 10 Pro 21H1 all updates current I have included MBSupport logs Thank you for your time mbst-grab-results.zip

Good Evening Thank you, most kindly FRST folder deleted Thank you for your time

Good Evening Curious question, I ran a ESET Online Scan to double-check my system, Windows 10 Pro 21H1 and noticed a quarantine folder in my FRST folder I've been having some odd issues which seem to originate from the registry, examole system shutdown with my network named Network, following morning power on, network connection is now Network 2 FRST/Quarantine/C most are from 2/10/2022 from several folders from my C drive, including Malwarebytes Since they are almost 6 months old, is it safe to delete them? Thank you for your time

No problems with Malwarebytes at all, if fact it's been running great, except for problems updating the definitions, check your internet connection I do not have any problems with my internet connection on other websites I saw this post, checked my Registry and saw I also have that entry So, I just wanted to add my information (logs) to help with the diagnostic, since it hasn't been answered why it's there

I have that Registry entry, as well Included Adware Cleaner scan, the latest MB Scan (Threat) and MB Support logs AdwCleaner[S11].txt MB_Current_Scan.txt mbst-grab-results.zip

Good Morning, Maurice Thank you for the reply I did not know that about Per-user services When I had finished my disk image, Macrium Reflect stated it was shutting down the Volume Shadow Service, I got the finish button, closed the GUI the hard drive started reading and read for around 30 minutes, that was when I checked the Task Manager Services section I have only opened the Task Manager on occasion to check for Processes to see what was running in the past Thank you for your help and time

Good evening Not sure what is going on, I performed a successful Macrium Reflect disk image backup this evening, went to my task manager to check if the Volume Shadow Service had stopped I noticed that I had duplicate services listed in the task manager, when you open the services app in the Windows Administration Tools the service with odd number at the end seem to have replaced the original service I ran a SFC scannow, had no integrity violations. Defender, Malwarebytes and Adwcleaner showed no threats Gathered MBSupport logs, just in case Any help on what's going on and possible fixes would be greatly appreciated Thank you for your time mbst-grab-results.zip

Good Evening, AdvancedSetup Thank you, most kindly I never decompress the Zip file, I wouldn't know what I was looking at or for Pretty much computer illiterate, here Thank you for your time and assistance

Good Afternoon, AdvancedSetup You're Welcome I hope soon, Malwarebytes just updated to version 4.5.4.168 Component Package 1.0.1599, this time Malwarebytes stopped working Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Problem signature Problem Event Name: APPCRASH Application Name: mbam.exe Application Version: 4.0.0.1250 Application Timestamp: 62023c3f Fault Module Name: Qt5Core.dll Fault Module Version: 5.14.1.0 Fault Module Timestamp: 603971ce Exception Code: c0000005 Exception Offset: 0000000000219dc5 OS Version: 10.0.19043.2.0.0.256.48 Locale ID: 1033 Additional Information 1: ec47 Additional Information 2: ec472636b25fff94f6e5ae9c4f7ae1db Additional Information 3: 17a8 Additional Information 4: 17a81684327113f061ffc2c735ad999c Extra information about the problem Bucket ID: 9901a03f236035cf56d33c5de5c5dd4c (1644724662904937804) I have a new set of logs and Crash Dump https://we.tl/t-qQCyns8UHC Thank you for your time mbst-grab-results.zip

Good Morning, AdvancedSetup Thank you for your assistance Not to worry, I have the patience of a rock Just hope they can find a solution or least give me some idea on why this issue suddenly occurred Malwarebytes has been running great until 10 February, only changes to my system were the Microsoft 8 February Cumulative updates and 9 February Defender antimalware platform update Thank you for your time

Good Morning, AdvancedSetup I reinstalled Malwarebytes using the offline installer, it installed without the Premium Trial, nothing was on, I just got Premium Only in the Settings page The initial scan had no errors present, gather Support Tool logs, however after a little over 3 hours and a few definition updates, I ran a second scan The 2nd Scan did produce the same System Tray stopped working error Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe Problem signature Problem Event Name: APPCRASH Application Name: mbamtray.exe Application Version: 4.0.0.1213 Application Timestamp: 61dc568d Fault Module Name: Qt5Core.dll Fault Module Version: 5.14.1.0 Fault Module Timestamp: 603971ce Exception Code: c0000005 Exception Offset: 0000000000219dc5 OS Version: 10.0.19043.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 8758 Additional Information 2: 87586cdeb331705f18e9a7e759685ce6 Additional Information 3: 81f4 Additional Information 4: 81f4bfa15cdcd53ee63930b00a134a09 Extra information about the problem Bucket ID: b43feec94ce76dd4b696ce439e1e0a5b (1627715105151912539) I have provided the two scan reports, both Support Tool logs and the Crash Dump https://we.tl/t-AT90yQy6Lb Thank you for your time and assistance Intial_Scan_2022-02-12.txt 2nd_scan_2022-02-12.txt reinstall_mbst-grab-results.zip error_mbst-grab-results.zip

Good Evening, AdvancedSetup Ran the Fixlist and attached the Fixlog A lot of "Not Found" on the entries, hopefully that's a good thing It's been a long day and close to dinner, so I will reinstall Malwarebytes first thing in the morning and provide a fresh set of logs Fixlog.txt

Good Evening, AdvancedSetup The Support tool clean is not working, I get the green clean up bar, then it asked if I want to install the latest version, which installs malwarebytes, then I get a box saying installation cancelled, which I didn't do Without asking for a system restart, all I get is the Survey wanting to know why I'm uninstalling Malwarebytes, when I choose not to install the latest version,I get Install Privacy, click on the X to close it Support tool finished I currently have malwarebytes uninstalled Support tool Clean log mbst-clean-results.txt

Good Evening, AdvancedSetup The Gimp program version is by choice, due to past issues with file associations The System Tray crashing is still happening Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe Problem signature Problem Event Name: APPCRASH Application Name: mbamtray.exe Application Version: 4.0.0.1213 Application Timestamp: 61dc568d Fault Module Name: Qt5Core.dll Fault Module Version: 5.14.1.0 Fault Module Timestamp: 603971ce Exception Code: c0000005 Exception Offset: 0000000000219dc5 OS Version: 10.0.19043.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 9dff Additional Information 2: 9dff57016b4f905e59911ee01ef7078e Additional Information 3: c927 Additional Information 4: c927d521cb092d707da4f9e8311d7483 Extra information about the problem Bucket ID: b43feec94ce76dd4b696ce439e1e0a5b (1627715105151912539) Have a new set of logs and a Crash Dump https://we.tl/t-VTXpXoeN2Z It appears the crash of System Tray happens when the Scan checks for updates, it hangs there for about 10 to 15 seconds, where in the past when the definition was current, it was maybe about 2 seconds Thank you for your time and assistance mbst-grab-results.zip

Good Afternoon, AdvancedSetup Security Check downloaded and ran, log attached Thank you for your time and assistance SecurityCheck.txt

Good Afternoon, AdvancedSetup Full Safety Scan ran, 0 infections MSERT log attached Wasn't 100% sure on how to configure the Secure Boot on ASUS Prime 310M-E R2.0 motherboard, so I decided to err on the side of caution and not fool with it I'll take the tower back to the shop that built the system and have them do it Thank you for your time and assistance msert.log