[ RESOLVED ] Legacy 3.5.1.2522 - sudden "Red Triangle" "Your updates are not current"

[tetonbob]

Hi all. I'm just the reporter in this case. Our infrastructure and research teams did the work. 🙂

I am glad you're seeing what I'm seeing as well. We were able to resolve the issue late last night (EST).

Thanks for your patience, and understanding.

[n3MUmBgg5FA4vJrBbxBSc4PNv7]

Hello,

As of 16 March, 2022 this issue has come up again with Legacy v 3.* of Malwarebytes.  Any guidance in this matter is appreciated.  Thank you.

[Dave-H]

Seems OK here with version 3.5.1.

🤔

[n3MUmBgg5FA4vJrBbxBSc4PNv7]

32 minutes ago, Dave-H said:

Seems OK here with version 3.5.1.

🤔

Interesting.  Thank you for your feedback.  I'm running v3.0.6 and it was updating without issues until March 16 2022.  Nothing has changed or added on the device that is running this version of Malwarebytes.

[Dave-H]

Why are you running such an old version?
Are you running an operating system that 3.5.1 won't work on?
That is the last version for Windows XP.
🙂

[n3MUmBgg5FA4vJrBbxBSc4PNv7]

3 hours ago, Dave-H said:

Why are you running such an old version?
Are you running an operating system that 3.5.1 won't work on?
That is the last version for Windows XP.
🙂

I am running it on a WinXP system.  v3.0.6 was the last version that i remember downloading.  Is there a valid link to still download v3.5.1?

[David H. Lipman]

MBAM v3 Legacy

https://downloads.malwarebytes.com/file/mb3_legacy

https://support.malwarebytes.com/hc/en-us/articles/360039024213-Download-and-install-Malwarebytes-for-Windows-v3

[n3MUmBgg5FA4vJrBbxBSc4PNv7]

13 hours ago, David H. Lipman said:

MBAM v3 Legacy

https://downloads.malwarebytes.com/file/mb3_legacy

https://support.malwarebytes.com/hc/en-us/articles/360039024213-Download-and-install-Malwarebytes-for-Windows-v3

Hello Dave,

Thank you for the links.  I will download this version and install it.  I will report back with my results.

[David H. Lipman]

 

[AyaKawasaki]

On 3/17/2022 at 4:31 PM, n3MUmBgg5FA4vJrBbxBSc4PNv7 said:

Hello,

As of 16 March, 2022 this issue has come up again with Legacy v 3.* of Malwarebytes.  Any guidance in this matter is appreciated.  Thank you.

Hi,

I also have the same problem on an old PC running Windows XP... I upgraded Malwarebytes to the latest version available (thanks @David H. Lipman for the link) but I still have the little red triangle... updates have not been done since March 16! 😔

Update package version 1.0.25103 (this is the latest version I have)

Can you fix the problem please? 🙏

[AyaKawasaki]

Hi,

This morning I could see that I no longer had the "red triangle" and that I had received a new Update package version (1.0.25185) so... a big thank you, it's nice to have again the message "Awesome! You're protected." 😊

[Herser]

Hello

On two VM Windows XP, i can't update Malwarebytes 3.5.1.2522 blocked to 1.0.25684 with the "red triangle"

I try to uninstall and reinstall : nothing

A friend says that his Update package version is 1.0.26346

What can i do ?

Thank you

[Porthos]

1 hour ago, Herser said:

What can i do ?

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

 

[Herser]

Thanks

Sorry for my english, i'm french

I try to install mb-support which needs .NET4.

But mb-support falls to install it on my VM Windows XP and my manual installation falls also to finish installing mb-support.

So i let like this

 

 

[Porthos]

2 minutes ago, Herser said:

I try to install mb-support which needs .NET4.

  Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

[Herser]

I know FRST, i help on MS answers forum

As i use XP only for helping, i uninstall MBAM

Thanks for all.

[Porthos]

17 minutes ago, Herser said:

As i use XP only for helping, i uninstall MBAM

I assume you do not plan to reinstall Malwarebytes in your VM since it is not a regular use OS.

Je suppose que vous ne prévoyez pas de réinstaller Malwarebytes sur votre machine virtuelle car ce n'est pas un système d'exploitation à usage régulier.

Edited July 2, 2022 by Porthos

[Herser]

Yes, its'right

[Porthos]

3 minutes ago, Herser said:

Yes, its'right

The without Malwarebytes you now ok? Can I close the issue?

[Herser]

Yes, you can close my issue

[Porthos]

Closing this topic as it's been resolved.