IzzyQuil Posted August 23, 2021 ID:1476359 Share Posted August 23, 2021 Hey guys. Just bought a license for MalwareBytes and as I go to activate it. I get the message "Unable to contact license server. Check your proxy settings or contact your system administrator for help." I guess i'm slow because I don't know what to do. Link to post Share on other sites More sharing options...
Porthos Posted August 23, 2021 ID:1476361 Share Posted August 23, 2021 1 minute ago, IzzyQuil said: I don't know what to do. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
IzzyQuil Posted August 23, 2021 Author ID:1476366 Share Posted August 23, 2021 mbst-grab-results.zip Here are the files. Link to post Share on other sites More sharing options...
Porthos Posted August 23, 2021 ID:1476369 Share Posted August 23, 2021 6 minutes ago, IzzyQuil said: Here are the files. First restart the computer then, Please turn off your Express VPN and try to activate. Link to post Share on other sites More sharing options...
IzzyQuil Posted August 23, 2021 Author ID:1476385 Share Posted August 23, 2021 OK. I tried it but it didn't work. Link to post Share on other sites More sharing options...
Firefox Posted August 23, 2021 ID:1476389 Share Posted August 23, 2021 (edited) I see this error in your logs: Error: (08/20/2021 09:18:20 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The Malwarebytes Service service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. CodeIntegrity: =============== Date: 2021-08-20 21:18:20 Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\System32\services.exe) attempted to load \Device\HarddiskVolume6\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe that did not meet the Custom 3 / Antimalware signing level requirements. Using the same tool you used to collect the logs.... please try the following to see if it fixes the issue: Download the Malwarebytes Support Tool Accept the EULA and click Advanced Next click on Clean Follow the onscreen instructions and restart your computer if prompted to do so Edited August 23, 2021 by Firefox Link to post Share on other sites More sharing options...
IzzyQuil Posted August 23, 2021 Author ID:1476394 Share Posted August 23, 2021 OK. That fixed it. Thank you for the help! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 23, 2021 Root Admin ID:1476396 Share Posted August 23, 2021 Hello @IzzyQuil Please go to Control Panel, Programs, Programs and Features and uninstall the following. Bonjour CCleaner CCleaner Update Helper Computer experts no longer recommend the use of CCleaner Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 8, 2021 Root Admin ID:1483094 Share Posted October 8, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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