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1 minute ago, IzzyQuil said:

I don't know what to do.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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I see this error in your logs:

Error: (08/20/2021 09:18:20 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Malwarebytes Service service failed to start due to the following error:
Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

CodeIntegrity:
===============
Date: 2021-08-20 21:18:20
Description:
Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\System32\services.exe) attempted to load \Device\HarddiskVolume6\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe that did not meet the Custom 3 / Antimalware signing level requirements.

 


Using the same tool you used to collect the logs....

please try the following to see if it fixes the issue:
  1. Accept the EULA and click Advanced
  2. Next click on Clean
  3. Follow the onscreen instructions and restart your computer if prompted to do so
Edited by Firefox
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  • 1 month later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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