Reset of a 2yr license that stopped working

[ELGRANPAGAN]

Hello All

I have an issue.  I have many clients that I sell MWB to.  One of my clients purchased a 2-year license in November of 2020.  Recently, MWB started opening popup windows stating the license is expiring in 2 days!  So, I placed a support request to my service rep in Santa Clara on June 9.  I have not heard back from him.  

Is there something I need to do to resolve this - other than me reaching out to my MWB service rep?  I am puzzled as to why MWB is taking so long to answer.  And, it makes me look foolish to my customer.

Any help I can get would be appreciated.

 

 

 

Edited June 16, 2021 by AdvancedSetup
removed email for privacy

[Malwarebytes]

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[exile360]

Greetings,

Unfortunately we do not have access to licensing here on the forums so you will need to await a response to your helpdesk ticket.  I apologize for any inconvenience this issue has caused and I hope that the issue is promptly resolved.

If there is anything else we can help with please let us know.

Thanks

[AdvancedSetup]

Hello @ELGRANPAGAN

I have looked on the Support Help Desk and I did not see any tickets with your email address. Did you create a ticket or can you send me a Private Message with the name and email address of the person you contacted.

I would suggest creating a Support Ticket though so that someone in Support can assist you with any licensing issues.

https://support.malwarebytes.com/hc/en-us/requests/new

Thank you

 

[ELGRANPAGAN]

Sorry for not fully informing you.  Issue was resolved this morning.

Thanks for your assistance.  I will definitely use this forum more often.  

Here is the ticket info:  

Ticket 3491868 - URGENT REACTIVATION OF A 2YR LICENSE 

 

[Firefox]

@AdvancedSetup

[AdvancedSetup]

The ticket was reassigned to ticket 3488215

Please continue to monitor and follow that ticket @ELGRANPAGAN

Your Support Agent appears to be off work now but should reply tomorrow morning.

Thank you

 

 

Edited June 16, 2021 by AdvancedSetup
updated information