notaninja Posted December 22, 2020 ID:1428573 Share Posted December 22, 2020 Hello all ! Had a couple of pop-unders appear while using Basilisk browser. Downloaded adwcleaner_8.0.8.exe but won't open Ran Malwarebytes but nothing picked up. Ran Defender AV offline scan and it picked up Piriform PUP ccsetup570.exe, rating it as low severity Ran mbar-1.10.3.1001.exe nothing picked up. AdwCleaner still won't open. Have mb-support-1.8.0.848.exe downloaded and ready to go but thought I'd better open a ticket first to make sure I'm doing things right first. Win10 Pro 20H2 19042.685 all updates, along with Intel driver updater, Malwarebytes up to date. thanks in advance for any help! NAN Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 22, 2020 Staff ID:1428574 Share Posted December 22, 2020 ***This is an automated reply*** Hi, Thanks for posting in the AdwCleaner Help forum.In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593 Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue: Malwarebytes AdwCleaner guide A malicious element isn't being detected? Submit the sample here! Need help with another Malwarebytes product or malware removal? Click here for home support Click here for business support Click here for malware removal help Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
notaninja Posted December 22, 2020 Author ID:1428581 Share Posted December 22, 2020 Thank you, here ya go! mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 22, 2020 ID:1428638 Share Posted December 22, 2020 You seem to have Controlled Folder Access enabled. Please disable and try again. https://www.tenforums.com/tutorials/113380-how-enable-disable-controlled-folder-access-windows-10-a.html 1 Link to post Share on other sites More sharing options...
notaninja Posted December 22, 2020 Author ID:1428702 Share Posted December 22, 2020 Huh, weird ... I'd actually turned controlled folders off after the support tool stalled (or was it mbar, can't remember) but I guess it needed a reboot to clear the decks. Reboot done, relogged, as attached. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 22, 2020 ID:1428704 Share Posted December 22, 2020 1 minute ago, notaninja said: Reboot done, relogged, as attached. I meant for you to try ADW cleaner again with controlled folders off. Link to post Share on other sites More sharing options...
notaninja Posted December 22, 2020 Author ID:1428705 Share Posted December 22, 2020 Oh duh, sorry - yes tried that too after disabling folder controls (yesterday and again just now as requested) same result - it pops up the UAC yes/no screen but then nothing else happens. Link to post Share on other sites More sharing options...
Porthos Posted December 22, 2020 ID:1428706 Share Posted December 22, 2020 Just now, notaninja said: Oh duh, sorry - yes tried that too after disabling folder controls (yesterday and again just now as requested) same result - it pops up the UAC yes/no screen but then nothing else happens. I am going to ask @AdvancedSetup to move you to the Malware removal section to further diagnose your issue. 1 Link to post Share on other sites More sharing options...
notaninja Posted December 22, 2020 Author ID:1428707 Share Posted December 22, 2020 Just now, Porthos said: I am going to ask @AdvancedSetup to move you to the Malware removal section to further diagnose your issue. Thanks muchly! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 22, 2020 Root Admin ID:1428708 Share Posted December 22, 2020 Hello @notaninja Can you please download the following version of AdwCleaner and see if you're able to install and run it and let us know. https://malwarebytes.app.box.com/s/dzbqhy5fymjjm3lhnjzzj2xx5a4usp38 Thanks 1 Link to post Share on other sites More sharing options...
notaninja Posted December 22, 2020 Author ID:1428718 Share Posted December 22, 2020 That indeed worked, thanks so much! No adware, pups found, but did helpfully get rid of HP Assistant that I'd installed to check something else :) 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 22, 2020 Root Admin ID:1428720 Share Posted December 22, 2020 Excellent, glad that worked for you @notaninja Take care and have a wonderful Holiday Cheers 1 Link to post Share on other sites More sharing options...
notaninja Posted December 22, 2020 Author ID:1428722 Share Posted December 22, 2020 Likewise to you, the MB team and all your trusty volunteers, from little ol' New Zealand ! 1 Link to post Share on other sites More sharing options...
rcprimak Posted December 31, 2020 ID:1430020 Share Posted December 31, 2020 OK, so now that we know this worked -- WHY did it work? Is the poste file different from the currently posted dowload for thwe current version of ADWCleaner? Was there a bad update posted? Link to post Share on other sites More sharing options...
Porthos Posted December 31, 2020 ID:1430025 Share Posted December 31, 2020 20 minutes ago, rcprimak said: WHY did it work? Is the poste file different from the currently posted dowload for thwe current version of ADWCleaner? Every once in a while someone is unable to decode and extract the main AdwCleaner - so for those rare cases they made this extracted installer. 21 minutes ago, rcprimak said: Was there a bad update posted? No. It is just a rare issue. 1 Link to post Share on other sites More sharing options...
rcprimak Posted January 1, 2021 ID:1430138 Share Posted January 1, 2021 Quote No. It is just a rare issue. I'm not so sure it's rare. Windows 10 20H2 may have a lot of users experiencing this bug. You (Malwarebytes) should consider testing and issuing a bugfix update if needed. I do have Windows Protected Folders enabled and Smart Screen Filter, which may prevent some downloaded programs from being decompressed or launched until they are unblocked somehow in Windows or Windows Defender. Link to post Share on other sites More sharing options...
rcprimak Posted January 19, 2021 ID:1433165 Share Posted January 19, 2021 Once again, AdwCleaner version 8.0.9 cannot be launched in Windows 10 20H2. This is a persistent issue. There is no way to allow this application to run in this version of Windows 10. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 19, 2021 Root Admin ID:1433174 Share Posted January 19, 2021 So far we've not been able to duplicate the issue in-house. Tens' of thousands of users use the program weekly without an issue but there some systems that will not extract the file to run it. I just downloaded the latest version myself and it runs as expected on both a physical computer and a virtual computer. The latest version can be downloaded from here https://www.malwarebytes.com/adwcleaner/ Link to post Share on other sites More sharing options...
exile360 Posted January 19, 2021 ID:1433177 Share Posted January 19, 2021 On 1/1/2021 at 10:10 AM, rcprimak said: I do have Windows Protected Folders enabled and Smart Screen Filter, which may prevent some downloaded programs from being decompressed or launched until they are unblocked somehow in Windows or Windows Defender. Protected Folders/Controlled Folder Access is likely the cause of the issue. This feature is not enabled by default in Windows 10 and must be enabled manually to be used. If a folder is locked from being written to which is used for extracting files, any self-extracting tool like ADWCleaner will fail to run; there is likely nothing to be done by the Developers to work around this issue and will probably be necessary to either disable Controlled Folder Access prior to launching ADWCleaner, or to use the pre-extracted version provided in the link above. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 19, 2021 Root Admin ID:1433223 Share Posted January 19, 2021 Not so sure. I had one user disable that and it did not correct the issue. We're still trying to figure out the root cause. 1 Link to post Share on other sites More sharing options...
exile360 Posted January 19, 2021 ID:1433228 Share Posted January 19, 2021 6 minutes ago, AdvancedSetup said: Not so sure. I had one user disable that and it did not correct the issue. We're still trying to figure out the root cause. I was referring specifically to the user above that mentioned that Controlled Folder Access was enabled. Other possible causes of the same issue could be anything from disk corruption to permissions so there are possibly many potential causes of the same symptoms. Link to post Share on other sites More sharing options...
Staff jboursier Posted January 21, 2021 Staff ID:1433598 Share Posted January 21, 2021 Hello, We just released AdwCleaner 8.0.9.1: Please give it a try, it should fix your issues based on the feedback we received 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 21, 2021 Root Admin ID:1433704 Share Posted January 21, 2021 You can see more information on the following page https://www.malwarebytes.com/adwcleaner/ You can download the official release from this link https://downloads.malwarebytes.com/file/adwcleaner Link to post Share on other sites More sharing options...
rcprimak Posted January 21, 2021 ID:1433724 Share Posted January 21, 2021 I am happy to report that the new patched version of AdwCleaner works in Windows 10 20H2 (Pro, Admin Account) without disabling Protected Folders or making any other firewall or security changes. I have been informed that there was a bug in the utility used to compress the .exe, and this was fixed. Than ks to the folks who made this fix! 1 Link to post Share on other sites More sharing options...
rcprimak Posted January 21, 2021 ID:1433729 Share Posted January 21, 2021 The download link in post ID:1433704 is correct. Although, the information specific to this build is actually located here: https://support.malwarebytes.com/hc/en-us/articles/1500001835941-Malwarebytes-AdwCleaner-8-0-9-1-Release-Notes Link to post Share on other sites More sharing options...
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