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  1. hello all, long time MB lurker and freeloader, very grateful for all the protection. Finally started making enough money to start paying for bits and pieces of tech. Did so for Malwarebytes on Android. Howwwever, once I paid the MB app on Android 12 stopped working. App installs, opens, accepts email and password, then after submitting, simply disappears. In app view i.e. side-by-side, MB shows up as a black app-shaped blank. Tried accessing from password field - again app opens up, accepts email and password, then disappears again. Tried uninstalling and reinstalling, three times now. Before I try again, any advice on installation other than what's already here? Not annoyed, MB given me YEARS of top quality service for free, more intrigued as to why the paid version has probs the free version doesn't. thanks! NON
  2. Likewise to you, the MB team and all your trusty volunteers, from little ol' New Zealand !
  3. That indeed worked, thanks so much! No adware, pups found, but did helpfully get rid of HP Assistant that I'd installed to check something else :)
  4. Oh duh, sorry - yes tried that too after disabling folder controls (yesterday and again just now as requested) same result - it pops up the UAC yes/no screen but then nothing else happens.
  5. Huh, weird ... I'd actually turned controlled folders off after the support tool stalled (or was it mbar, can't remember) but I guess it needed a reboot to clear the decks. Reboot done, relogged, as attached. mbst-grab-results.zip
  6. Thank you, here ya go! mbst-grab-results.zip
  7. Hello all ! Had a couple of pop-unders appear while using Basilisk browser. Downloaded adwcleaner_8.0.8.exe but won't open Ran Malwarebytes but nothing picked up. Ran Defender AV offline scan and it picked up Piriform PUP ccsetup570.exe, rating it as low severity Ran mbar- nothing picked up. AdwCleaner still won't open. Have mb-support- downloaded and ready to go but thought I'd better open a ticket first to make sure I'm doing things right first. Win10 Pro 20H2 19042.685 all updates, along with Intel driver updater, Malwarebytes up to date. thanks in advance for any help! NAN
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