Sometimes check for updates UI buttons do nothing

[pal1000]

This issue seams to be triggered by threat intelligence updates. Also when issue is in effect threat intelligence updates, component updates and scheduled scans don't trigger. Issue fixes on its own after a day and half at most and can reoccur after another threat intelligence update.  Issue can be triggered silently in the background, so if you don't check Settings About page the only clue hinting at something being wrong are the times when scheduled scans run. They'll run shortly after issue fixes on its own.

 

This problem started around component 1.0.1045 or 1.0.1053. Clean installing doesn't help at all and issue can manifest immediately after a fresh install.

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[Porthos]

14 minutes ago, pal1000 said:

Clean installing doesn't help at all and issue can manifest immediately after a fresh install.

2 Things,

One check for updates,

Also,

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[pal1000]

I was already on MB 4.2.1.89 Component 1.0,1070 stable as I did a clean install before opening this thread. Issue manifested shortly after install.

mbst-grab-results.zip

[Porthos]

3 minutes ago, pal1000 said:

I was already on MB 4.2.1.89 Component 1.0,1070 stable as I did a clean install before opening this thread.

I have 2 observations.

1- The clean install does not show in the logs. It would show the results if you used the support tool to do it (recommended).

Uninstall and reinstall using the Malwarebytes Support Tool

2- I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

[pal1000]

Clean installed with support tool and the issue seams fixed. One thing I need to test is if the problem returns if I do a standard uninstall, reboot and reinstall. If it does come back then the culprit is the uninstaller.

[Doctor9fan]

I’ve noticed this if I check for updates within a few minutes of updating. If this is what’s happening to the OP then this may be intentional.

[pal1000]

This can't be reproduced no matter what after clean installing from Oct 16. I think Support tool eliminated whatever persistent glitch occurred during components 1.0.1053-1.0.1070 beta cycle.

[exile360]

Thanks for the update, hopefully the issue doesn't return, but please let us know if it does.

Thanks

[pal1000]

Issue came back. Apparently issue occurs after the following steps:

- remove all scheduled scans;

- create a quick scan schedule and don't change anything, just go ahead and confirm the scheduled scan.

Outcomes

- because scheduled scan date and time matches system date and time down to minutes, scan won't run and its scheduled time gets delayed by 5 mins over and over for about half a day;

- During this half day check for updates button doesn't work and background intelligence updates don't trigger either.

Issue goes away temporary

- on restart;

- after a few hours.

Issue returns on its own

- on logout / switch user;

- on next boot if fast startup is enabled;

- after a few hours.

Restoring proper functionality

This is tricky. Sometimes support tool succeeds in curing the problem, sometimes it fails. Same for normal uninstaller. Running both with reboots for each maximizes chances of success.

 

 

 

 

mbst-grab-results.zip

[exile360]

Thanks for the report and update on the issue and the detailed steps for replicating it.