tonytomlinson Posted August 15, 2020 ID:1401489 Share Posted August 15, 2020 Malwarebytes says i'm infected however, won't let me removed the infections. I have had to reinstall twice from safe mode. Can you help me remove the infection. Link to post Share on other sites More sharing options...
Porthos Posted August 15, 2020 ID:1401494 Share Posted August 15, 2020 This is a mac correct? Link to post Share on other sites More sharing options...
tonytomlinson Posted August 15, 2020 Author ID:1401537 Share Posted August 15, 2020 Yes Link to post Share on other sites More sharing options...
1PW Posted August 15, 2020 ID:1401632 Share Posted August 15, 2020 Hello @tonytomlinson and For a thorough analysis to commence, please reply to this topic with as much relevant and detailed information as you are able: Click on Menu -> click on About This Mac -> click on Overview (tab) -> click on System Report... (button) -> click on Hardware Overview: Report Apple's Model Name and Apple's Model Identifier. (e.g. MacBook Air --- MacBookPro11,5) Click on Menu -> click on About This Mac -> click on Overview (tab) -> click on Version. Report the macOS version and (build). (e.g. macOS Mojave 10.14.6 (18G6020)) Is the installed Malwarebytes for Mac the Free, Premium or Premium Trial version? Launch the Malwarebytes for Mac App Dashboard -> click on Malwarebytes (App Menu) -> click on About Malwarebytes -> Version Information. Report Malwarebytes' version: (e.g. 4.x.xx) In your next reply to this topic, please perform a legible Cut and Paste or perform a screenshot of the infection detection notification. Screenshot files must be attached to replies. Did the infection notification occur during or after a Malwarebytes scheduled or manual scan? ...during the use of a browser using Malwarebytes' Real-Time Protection? If so, which browser(s). Thank you. Link to post Share on other sites More sharing options...
tonytomlinson Posted August 16, 2020 Author ID:1401679 Share Posted August 16, 2020 Not sure when the infection occurred. I noticed because yahoo kept coming up as my search engine when it should have been google. Link to post Share on other sites More sharing options...
1PW Posted August 16, 2020 ID:1401711 Share Posted August 16, 2020 Hello @tonytomlinson: Please reply with exactly which Internet browser you are using when Yahoo's search engine appears instead of Google? Thank you. Link to post Share on other sites More sharing options...
Massimiliano Posted August 16, 2020 ID:1401729 Share Posted August 16, 2020 @tonytomlinson For a test, you can re-scan with Malwarebytes, follow its cleaning instructions and then empty the quarantine. Given the symptoms (modification of the search engine) it may be ad-aware. Restart the Mac Follow the instructions contained in these two posts by @treed How to remove the after-effects of adware If you then have problems with the internet connection Internet connection lost after malware removal Link to post Share on other sites More sharing options...
Staff treed Posted August 17, 2020 Staff ID:1401953 Share Posted August 17, 2020 On 8/14/2020 at 11:56 PM, tonytomlinson said: Malwarebytes says i'm infected however, won't let me removed the infections. Can you provide a screenshot of exactly what you're seeing? Make a screenshot by following the directions here: http://support.apple.com/kb/HT5775 Attach the screenshot file, which will be found on the desktop, to a reply to this message. Link to post Share on other sites More sharing options...
1PW Posted August 19, 2020 ID:1402413 Share Posted August 19, 2020 Hello @tonytomlinson: Are you still with us? Link to post Share on other sites More sharing options...
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