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Hello All

**Note just reporting this issue, already fixed with Malwarebytes Suppport tool on this system for the second time, will have to fix on Laptop though tomorrow or later**

Went to open it to do my weekly scan this morning,  no response from Open Malwarebytes at all, or from the start menu icon,    then download malwarebytes support tool,  cleaned it out, restarted, then reinstalled it, then did my weekly scan, and seems to be fine now.     Any idea what it's happening?  Windows 10 Pro 2004 on this system, and Windows 10 Home x64 2004 on Laptop that i still have to fix tomorrow.    

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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53 minutes ago, bikemanAMD said:

Windows 10 Pro 2004 on this system, and Windows 10 Home x64 2004 on Laptop that i still have to fix tomorrow.    

Now that you have a clean fresh install of the current version probably not. If it does though, BEFORE you fix it, Please use the support tool to gather logs and post the results here first.

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5 minutes ago, bikemanAMD said:

I'm using my Microsoft account 90 percent of the time, ((Limited account), when i discovered the issue, Admin account used for Admin tasks as needed, always setup my systems like that for years, same for Laptop machine

 

I was asking to see if it correlates with other reports for dev research.

I personally do not "subscribe" to the use a limited account for security reasons approach.

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Yeah well i always did, guess personal preference i suppose on the using limited account for security,  i started doing that after major system infection a long time ago,  and just kept at it,  of course i can start running malwarebytes only on the full admin account for my weekly scans if need be

 

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1 hour ago, bikemanAMD said:

Yeah well i always did, guess personal preference i suppose on the using limited account for security,  i started doing that after major system infection a long time ago,  and just kept at it,  of course i can start running malwarebytes only on the full admin account for my weekly scans if need be

 

Hopefully wont make a difference now you are up to date with a clean install.

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Hopefully not, though is second time i had to do the same fix on Desktop version of Malwarebytes Free, and still have to fix Laptop, probably work on that one possibly later or tomorrow depending on what else going on.   

Try to Keep the systems with as close software layout as i can,  ((though Desktop has a few more games))  Still need to upgrade Laptops M.2 Drive if i can ever get the Laptops bottom cover off lol, darn screws lol, may have shop do that after pandemic is over i hope.   

 

 

 

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Just FYI to avoid any false sense of security; ever since the implementation of User Account Control in Windows Vista, the vast majority of threats have adapted by restricting their processes and actions to the current user/account only, meaning a limited user account will do nothing to prevent them from infecting the system.  The reason for this is that if things were as they were in the XP days, with most malware just assuming admin privileges and trying to install drivers/services and all the other nasty things that can be accomplished from an admin account, it would automatically trigger a UAC prompt, at which point the user doesn't even need an antivirus or anti-malware application to stop the threat; they can simply click No to the UAC prompt.

Even after UAC was tuned down by Microsoft in Windows 7 and later versions, things still haven't really changed at all from the malware side of things, and threats are still writing to locations where the current user account has full read/write access (i.e. local user folders and temp locations, the HKCU reg hive etc.).  There are certainly still threats that will run as admin, however the user must click to allow it to run, the same as could be done from a limited user account thanks to UAC, so either way, as long as the user doesn't approve it, they won't get infected, and if they do approve it, the malware will have full admin access (thanks to the approval of the UAC prompt) and the malware will infect the system anyway.

This is why I've never switched to a standard/limited user account; I just keep UAC enabled at all times.

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