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Hi

Seems I'm one of the same people who have had a Office product blocked by Malwarebytes in the last couple of months. I've downloaded the beta update; however, Word is still blocked as ransomware. Any help???

Also just to double check, how do I check that it is definitely not ransomware just for peace of mind?

Thank you.

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2 hours ago, JJWalker said:

I have the ZIP file from the Malwarebytes Support Tool should I just upload the whole thing here?

Yes, Please do.

In the meantime please do the following so you may use Office.

Add a folder exclusion for the affected program (e.g. C:\Program Files (x86)\Microsoft Office\Office12).

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  • Staff

Edit:
I see that you mentioned you've installed the latest Beta and are still seeing a detection of Word. Please do provide the requested logs so we can take a look.

In all our testing, this issue is resolved with Beta 4.1.2.73-1.0.976

 

Edited by tetonbob
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