officer_k Posted May 2, 2020 ID:1378194 Share Posted May 2, 2020 I just created an account because I have been plagued with the exact same issue for about a month now. I even formatted my whole pc last night in the hope it would go away. When using qbittorrent with malwarebytes, at some point the computer becomes unusable (stutter/lag). I have to either close MWB or qbit for the problem to go away. Link to post Share on other sites More sharing options...
Porthos Posted May 2, 2020 ID:1378200 Share Posted May 2, 2020 35 minutes ago, officer_k said: I just created an account because I have been plagued with the exact same issue for about a month now. Thanks for reporting the issue. We have a defect filed and are attempting to reproduce this behaviour. When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)? Does this issue consistently present itself when Web Protection is enabled? Does the issue occur when you are not using qBittorrent? We're in need of additional information to help narrow down the cause of this issue. Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here. Enable debug logging in Malwarebytes (Settings -> General -> Event log data). Quit Malwarebytes using the notification area icon. Download and double-click the following .reg file: https://malwarebytes.box.com/s/21gdrmaj74xbeiazf6km7tfube246eid Download and double-click the following .reg file: https://malwarebytes.box.com/s/c323ski2qkrdvwds615z00j3hg75fn0y Restart the computer. Launch Malwarebytes and ensure Web Protection is enabled. Reproduce the issue. Once you've reproduced the issue are are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U. After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us. Please rerun the Malwarebytes Support Tool as well and gather logs once more. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 3, 2020 Root Admin ID:1378296 Share Posted May 3, 2020 Hello @officer_k Similar to what @Porthos posted, but I would recommend first trying a clean removal and reinstall of Malwarebytes just in case. STEP 1 Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let us know if that clears up the issue or not. If STEP 1 did not help then please restart the computer and proceed to STEP 2 so that we can get logs to help us determine the cause STEP 2 When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)? Does this issue consistently present itself when Web Protection is enabled? Does the issue occur when you are not using Bittorent, qBittorrent, or any other P2P torrent software? We're in need of additional information to help narrow down the cause of this issue. Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here. Enable debug logging in Malwarebytes (Settings -> General -> Event log data). Quit Malwarebytes using the notification area icon. (right-click Quit-Malwarebytes) If Smart Screen attempts to block the next step please tell it to allow it. Download and double-click the following .reg file: https://malwarebytes.box.com/s/21gdrmaj74xbeiazf6km7tfube246eid Download and double-click the following .reg file: https://malwarebytes.box.com/s/c323ski2qkrdvwds615z00j3hg75fn0y Restart the computer. Launch Malwarebytes and ensure Web Protection is enabled. Reproduce the issue. Once you've reproduced the issue and are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U. After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us. Please follow the directions from the following topic: Upload Malwarebytes Support Tool logs offline and upload that new log as well on your next reply Thank you Link to post Share on other sites More sharing options...
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