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  1. This virus or malware I have keeps running a cmd panel and closes my chrome tabs. After that my default search engine switches to bing. I've ran multiple virus scanners and one of them said it might be a DNS Hijack. I've tried a ton of things. I've ran adwcleaner and it seems to not find anything. I did microsoft offline scanner which cleaned it for a few minutes, then it just came back. adwcleaner dosen't recognise anything for some reason. I've even deleted it from task manager and control panel. I don't know what to do and I feel it might be taking my information or trying to send me to a phishing website. adwcleaner found 8 total detections and quarantined and cleared them. I don't have the log for the detections but I think I remember a PUP file in there, but it could've been unrelated.
  2. For security features, Quad9 and CleanBrowsing are certainly the best DNS servers. OpenDNS is more about parental control on its free version. I've been using Quad9 on my router for quite some time, but recently discovered CleanBrowsing, which one do you prefer?
  3. Hello, post #1 for me. I'm desperate, but also very happy to have found this forum from online searching. And "big" OMG, thank you to the original post. I have the exact same symptom as described there including the screens freezing/stuttering, network freezing/stuttering. And my symptom started ONLY AFTER i took in Windows 1909 updates on Apr 17, 2020 Friday. I've been racking my brains since then, mostly living with this CRAZY stuttering, freezing behaviors while working from home during this crazy time we are all in. Due to work craziness, i couldn't spend time with any isolation's until now, came down to NordVPN and Malwarebytes. I disabled both. And behavior totally went away for over 2 days. And today decided to pick Malwarebytes and started it. And sure enough, symptoms ALL CAME BACK. At this point i wasn't sure what i can do since I NEED MALWAREBYTES to run next to the Windows Security. There was reason why i ditched McAfee two years ago (after being with them for over 5 years) to go to Malwarebytes to protect all my home systems, Windows and Mac devices. After reading this thread i have immediately disabled Web Protection also, and so far after few hours, symptoms have not returned. But now i'm without the protections that this feature provides. Meantime i will try the following workaround, thank you! Please Malwarebytes, please have this issue fixed. What can i do to help also?
  4. Just wanted to say thanks for posting here on this subject. I started having the same stuttering problem, starting getting the same problem from various clients, took a week or so to pin it down. Went to the web to see if anyone else was having this problem and found this exactly as you describe. I hope it gets resolved soon. I've had to turn this module off on over a hundred installations over several clients - VERY annoying. Interestingly most of my clients are using PCs on Windows Server active directory domains. I haven't heard any complaints nor experienced any problem on any non-domain PC. Might just be a coincidence, but just thought I'd mention it. Thanks again.
  5. I am experiencing what I believe is the same or a similar problem - Malwarebytes Pro Web Protection interferes with Internet traffic. Example, Youtube.com pages load very slowly; videos take minutes to start and then stutter. Another example is pinging google.com, which times out. If I disable Web Protection, the problems disappear. Youtube pages load immediately and videos play immediately with no stuttering. Also, see the ping results below. The first ping command was executed with Web Protection enabled; the second, with Web Protection disabled. (In case it's useful information, the ping google.com command succeeds with Web Protection enabled if I force IPv4, i.e., ping google.com -4.) I have the same experience on all four of my Windows 10 computers. Two are recent, clean installs. Two are connected via 1Gbps cable, the other two wireless. I am running Norton Security in parallel with Malwarebytes - and have been for years, with never a problem until recently. Please help! Microsoft Windows [Version 10.0.18363.815] (c) 2019 Microsoft Corporation. All rights reserved. Malwarebytes Web Protection enabled: C:\Users\ellis>ping google.com Pinging google.com [2607:f8b0:400f:801::200e] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 2607:f8b0:400f:801::200e: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Malwarebytes Web Protection disabled: C:\Users\ellis>ping google.com Pinging google.com [2607:f8b0:400f:801::200e] with 32 bytes of data: Reply from 2607:f8b0:400f:801::200e: time=12ms Reply from 2607:f8b0:400f:801::200e: time=9ms Reply from 2607:f8b0:400f:801::200e: time=8ms Reply from 2607:f8b0:400f:801::200e: time=9ms Ping statistics for 2607:f8b0:400f:801::200e: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 8ms, Maximum = 12ms, Average = 9ms
  6. I just opened ticket 3029068 because I've been noticing the same issue with DNS lately, but didn't realize it was MalwareBytes related until I tracked down the separate IPv6 ICMP issue. I also have Web Protection disabled to keep that working, but I still randomly have encountered times where DNS just stops resolving. Trying to ping google.com just doesn't return anything and hangs. Not that it can't be found, and not that it times out, just hangs waiting. Closing Malwarebytes from the Notification Area allows the resolution to complete immediately and starting Malwarebytes back up keeps resolution going for now. I am using OpenDNS for my DNS Provider if that makes any difference. I attached support logs to my ticket.
  7. Hello, I made an account to share and report my experiences with the software as it has impacted my ability to use my computer. The events started occurring in March up until early/mid April (that's when i decided to close the program indefinitely.) At first i believed the issue was my video card because my computer froze after viewing a stream online or dropped frames (playing online only). The issue happened frequently once in a day of use. And it really bothered me. I started having my suspicions after questioning why the screen stuttered (low frames) while trying to play an online game but there was no stutters or dropped frames playing offline. and because malwarebytes is always guarding my internet connection i decided to make it my target or experiment (i rarely install apps that run in the background). So ever since i closed malwarebytes i no longer had this repeated issue where my screen freezes which forces me manually shutdown. I'm confident that the program is causing this and i don't know what the issue is or if there is a fix.... the alternative solution for me was to reinstall the GPU driver card...but it got tedious. Eventually i kept malwarebytes closed.
  8. I can confirm it was causing havoc on my server that runs Plex
  9. Hi, I've been a fan of Malwarebytes since I was a student and helped people fix their slow PCs, often riddled with malware and PUPs/toolbars. As an ad-hoc scanner/cleaner there was no better option. So I'd always have a portable version with the latest definitions with me on my (write protected) USB-stick with malware removal tools. At some point I earned a life-time license and started using MWB as real-time malware/virus protection (together with Windows Defender). I thought it would be only fair to explain why I have now decided to uninstall it. It's also to underwrite the issues several others have recently posted about. These issues might be more widespread than currently visible. They're not easy to diagnose for regular users, because it's often other apps like your browser that display the issue. In recent year, every now and then new (major) releases led to issues ranging from annoying to rather serious. From slow browsing to entirely crippling performance and overall system instability. As an IT guy, I'm lucky I can troubleshoot and fix most issues myself. If I would be a regular home user, I think I'd lost my patience a lot earlier. The most recent issues I encountered are: Resolving host... in Chrome took literally ages. Also other DNS operations would time out or take very long. A reboot would temporarily fix it. Seemed to creep in over (up)time, possibly related to the daily quick scan. After a longer uptime not a single application would start anymore or take very very long to do so. (I often use sleep instead of a shutdown, only rebooting to update or fix issues) possibly a memory leak as hard faults / interrupts and mem usage were strangely high. The event viewer would be full of errors about permissions (apps trying to instantiate storage folders; so file system rights & DCOM application specific local activation permissions) Every few boots OneDrive would fail to start and access online files properly. Retrying/starting OneDrive never helped; only a reboot could solve it, but it was a lottery. Updating MWB indicated to take forever. It kept showing the spinning circle "installing updates". The first time I minimised the the UI to tray to continue browsing while waiting. Opening the UI again was no longer possible. A reboot resolved it and the update appeared to be successful. The next time it happened I did not close the UI but lost patience after at least half an hour of spinning wheel action. After the reboot all seemed fine again, logs and file update timestamps showed the update had already finished long before I had rebooted. I recently performed a clean install using the support tool to fix issues 1 and 2. While it looked like it fixed the DNS issues, I could not test long enough to be sure. The reason was that issue 2 popped up again and I was truly fed up by now. This is when I decided to uninstall Malwarebytes and use Defender instead. I've hardened it to be a bit more strict (using MAPS with cloud protection set to high and block at first sight enabled). Recent real-life* tests on eg. AV-comparatives show that even with default settings its defence is rather good nowadays. Even scoring higher than Malwarebytes. I'm using Windows 10 Pro N on version 1909 which was cleanly installed in August. All drivers and apps are kept up-to-date. I was not on a VPN and not part of a domain group. This is my home PC. The only tweak in MWB I did was turning off the forced registration in security centre (to keep Windows Defender on). In conclusion. Until you resolve the stability/reliability issues and provide a noticeable improvement over what comes for free with Windows 10, I'm not reinstalling Malwarebytes. *: They use real-life attack vectors like network shares/email attachments/website urls hosting the malware instead of a flat test that simply runs malware executables already on the local fs. I know the default answer about your behaviour detection being bypassed by the way they test. In my opinion it's no longer true they defeat this behaviour based security layer. They mimic a user visiting websites referring to malware (not the direct download URL) and opening emails.
  10. Wow yes same here! CPU usage was constantly like 10%. The I reboot it is ok for about 5 min. The audio stutters start happening again and cpu usage seems to start to rise. I used altency monitory and it was constantly at 11,000+ us then I close out malware bytes and immediately it goes to 56us in latency. Oh man. I am sorry, but I haev tos top using malware bytes until this is fixed (I have the premium version if that makes a difference). mbst-grab-results.zip
  11. Just as an FYI... I also use Plex and uTorrent, and have also been experiencing multiple BSOD in the last few days. I had assumed it was caused by the most recent uTorrent release, but I just caught the latest screen before it restarted, and it stated mwac.sys as being what had 'failed'.
  12. I just created an account because I have been plagued with the exact same issue for about a month now. I even formatted my whole pc last night in the hope it would go away. When using qbittorrent with malwarebytes, at some point the computer becomes unusable (stutter/lag). I have to either close MWB or qbit for the problem to go away.
  13. Hi, Just created an account to reply to this thread. I've been experiencing the exact same thing. It first started with the "resolving host..." DNS issue that's also been referenced in another thread here. A few days ago, this started happening. I first noticed my mouse was acting sluggish and stuttering. Then I noticed my display driver failing, YouTube videos being unplayable and nothing except a reboot could fix it. Reading the thread about the resolving host issue, I also decided to disable Web Protection, and to my surprise it also fixed my stuttering issue. I've had a stable system for more than 24h now, previously I couldn't go more than 2h without the need to restart. Attaching logs as well. mbst-grab-results.zip
  14. I am having the exact same issue. I have tried everything - resolving host issues across browsers - Chrome, Firefox, Safari. Uninstalled browsers, cleared cache, ran MalwareBytes, changed DNS to Google DNS (which worked until I rebooted). Rebooting helps. It’s been happening for a month or 2. Has this been resolved?
  15. So, I upgraded to windows 10 from an activated version of windows 7, everything looked fine, however, I quickly discovered that my computer cannot connect to the internet, I tried an ethernet cable, a tp link wireless wi-fi adapter and usb tethering - nothing seemed to work. I cannot troubleshoot network setting, netsh commands and others on command prompt havn't helped, neither did Mini tool box, driver uninstallation/reinstallation, updating etc. ... It seems this might be related to a malware issue, sadly I cannot run malwarebytes as I do not have a connection to the internet and for some reason sharing the files through an usb doesnt work either, as the installed doesn't boot, when it does I just get the same error which tells me that I need an internet connection, all I could do is run FRST64 and rkill. Help would be greatly appreciated as I do not know what to do next, seems like I've tried everything I can, and it's been annoying me for the past 3 days. Result.txt Rkill.txt FRST.txt Addition.txt
  16. Hi everyone, a few days ago I ran an ipconfig and noticed I had a DNS prefix: utopia.net. After a few more scans, I noticed that all my traffic was redirected through that site. I tried running Malwarebytes, but it wouldn't open. After running adwcleaner, I could run it, but it didn't find anything. ipconfig still reported that utopia.net redirection was still there. I scanned the registry and manually deleted all entries containing this name, I edited the DNS registry entry to point to my DNS and locked the entry to prevent it from being modified. I did a flushdns and ipconfig reported that the redirection was finally gone. I added rules in my firewall to prevent any access to the site or any of the IPs I found associated to it. Now, after a week or so, I find again that this DNS prefix has come back! Again I ran MB, but it doesn't find anything. I'm not cleaning the registry by hand again, as it proved to be only a temporary solution. I'm attaching FRST's and mbam's reports. Thank you! MB Report.txt Shortcut.txt Addition.txt FRST.txt
  17. Hi, I think I have got some malware on my computer, so I downloaded a trial of Malwarebytes 3.0 to identify it. But I am getting another problem now, I cannot connect to certain websites. I also have an app from the same site that doesn't work and it won't work either. I have everything ticked on the dashboard for maximum security so is there anything I can untick to enable certain websites to load or exclude themselves from Malwarebytes ? thanks very much **edit, I have excluded both the website and the Windows app in the exclusion list in settings but its not working
  18. I installed Malwarebytes on our Server 2008 R2 Domain Controller / Exchange Server. "Website Blocking" breaks all functions on the Domain Controller that require internet access, including the Exchange Server, Malewarebytes Licensing and Malewarebytes Updates. Microsoft Domain Controllers use their own internal DNS server for on-board applications with the internal DNS server handling those DNS requests for internet web sites. This would be problem for all Microsoft Domain Controllers with Malwarebytes 3 so I am hoping there is a well-known solution. One work-around, is to add an external DNS server address to the Domain Controller's network adaptor, but that is not a recommended configuration for a Domain Controller. The domain controller is supposed to use its own DNS server which forwards DNS requests to a public DNS server for internal clients including itself.
  19. Hello all, I am trialing a VPN solution for my workplace. We are using the in built CISCO Meraki VPN Client Server to setup and maintain the VPN. The main goal of the VPN is to allow sales and technical staff access to network mapped resources back at HQ, and to allow the technicians to remotely enter customers sites. We setup all sites so that only our HQ IP address can access them remotely for security purposes. One of the key requirements of this VPN is to have FQDN (Fully Qualified Domain Name) resolve correctly both onsite and offsite of HQ. Onto the issue at hand. On clients not running Malwarebytes, I can successfully connect to the VPN, ping network resources by both their IP and FQDN, and map network drives. On my test laptop running Windows 10 and Malwarebytes 3, I cannot ping FQDN and as a result cannot map network drives. I can ping network resources via their IP, however this is not ideal due to possible IP changes in the near future then requiring that all client PC's have their network mappings updated. After some troubleshooting I was able to narrow the issue down to Malwarebytes by first disabling it and been able to successfully ping FQDN, and then further narrowed down to Web Protection by following the same process. I have tried adding an exclusion for the external IP of the VPN server but this has not helped. Details of the type of VPN used are below: VPN Server: Cisco Meraki Firewall Type: IPsec2 / Pre-shared Key VPN Server using onsite nameserver as DNS. We are currently investigating antivirus solutions to role out to our whole team and unfortunately this is painting a black spot on Malwarebytes as been the choosen solution. I have used Malwarebytes for years and hold it in high regard, hopefully this can be resolved with the communities help Thanks, Lord_LolzWorth
  20. Hi, I installed Malwarebyte 3.4.5 Premium, all work witout problem until I connect with VPN (ex. my office's vpn). After I enabled vpn connection after some time, my system stop dns name resolution; not all domains and every time blocked sites are different. (Ex. some time google.com, some time other sites) VPN is a PPTP VPN and I connect using Windows 10 with windows build-in client. Just for example : Before VPN connection: C: \ Users \ fabia> nslookup flapsystem.monday.com Server: afdcprd001.af-group.private Address: Response from a non-authoritative server: Name: flapsystem.monday.com Addresses: 2400: cb00: 2048: 1 :: 6819: 4061 2400: cb00: 2048: 1 :: 6819: 3f61 After establishing the VPN connection: C: \ Users \ fabia> nslookup flapsystem.monday.com Server: afdcprd001.af-group.private Address: DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. If I disable Malwarebyte real time web protection all work again. If I enable again real time web protection the problem come back again after some moment. Can someone help me? Thank a lot. Fabiano
  21. Greetings. I have inherited an installation of MWB Management Console/Server, v. I'm currently making preparations to upgrade to v. 1.8, but there's a specific issue I'm hoping to address that does not appear to be mentioned in the documentation: client IP for our end users is acquired using DNS, and since some of our endpoints are laptops that travel off-campus and other endpoints are machines that will occasionally be powered off for several days at a time, I find I am spending a lot of time curating the client database to deal with stale IPs and duplicate user endpoints. My question, therefore, is: does the Management Console offer a means of acquiring IP through DHCP instead, and if not, does MWB offer a different product with that functionality that I should investigate instead? Yours in gratitude for your time and expertise, -Kyle
  22. Have an odd situation. My MalwareBytes Premium is repeatedly showing blocks for an inbound IP address (we'll call it for example) on port 53. I am running this on a personal 2008 server that does have MS DNS running and the server is behind a Cisco router that has an explicit ACL deny for I've scanned the inbound connections on both the router and the server and do NOT see that IP address connected nor does the access-list show any matches for that IP being denied. Still, MalwareBytes is repeatedly blocking that IP about 50 times every 15 minutes. Any ideas where I should be digging deeper?
  23. Hey folks and moderators i need some fast and quick help here! So i was playing my game and suddenly my monitor continously went close- off close-off that annoyed me and i went to my desktop and suddenly there were some russian programs i paniced a lot (was trying to download pirated game) i managed to delete that with malwarebytes (Thank God) but after restarting many times i managed to delete that (not sureif it got deleted) after that i was trying to open my browser it says no internet connection but i had ethernet+wifi adapter with full strenght of connection please reply quickly. Info: Os:Windows 8.1 x64 system Cpu:Amd A10 pro Gpu:Amd R7 series (not sure)
  24. Malwarebytes v3.1 (current version) on Windows, blocks ALL DNS lookups if Web Protection is ON (Default). I have now found this on a number of client PCs. Concequently I have removed Malwarebytes as this situation is unacceptable. We had spent hours trying to fix web browsing, until we discovered that the culprit was Malwarebytes! NOT HAPPY! When the very tool that is supposed to give you protection, breaks the system.
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