Malwarebytes update issues

[DaveSample]

I also have this issue and have gone through all kinds of troubleshooting to narrow it down and pinpoint MB as the root cause.  I have therefore removed it completely, rebooted and all is well with the world..however I don't wish to leave it off for long and would like to know if there is a way that we can be notified when a new release is due with these faults fixed so I can reinstall as soon as possible? 

[Porthos]

1 minute ago, DaveSample said:

I also have this issue and have gone through all kinds of troubleshooting to narrow it down and pinpoint MB as the root cause.  I have therefore removed it completely, rebooted and all is well with the world..however I don't wish to leave it off for long and would like to know if there is a way that we can be notified when a new release is due with these faults fixed so I can reinstall as soon as possible? 

I know you had issues and MB is not installed but please do the following. Also explain what exactly were your issues.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply

[AlexSmith]

8 minutes ago, DaveSample said:

I also have this issue and have gone through all kinds of troubleshooting to narrow it down and pinpoint MB as the root cause.  I have therefore removed it completely, rebooted and all is well with the world..however I don't wish to leave it off for long and would like to know if there is a way that we can be notified when a new release is due with these faults fixed so I can reinstall as soon as possible? 

Sorry to hear this. I see your post was split from another thread, so some context was lost.

@DaveSample to confirm, you are experiencing issues with a BSOD occurring that claims MWAC.sys is the culprit correct? If that's off, can you help reconfirm your issue?

Next, please get us some logs if possible so we can try and pinpoint the root cause here.

[DaveSample]

1 minute ago, AlexSmith said:

Sorry to hear this. I see your post was split from another thread, so some context was lost.

@DaveSample to confirm, you are experiencing issues with a BSOD occurring that claims MWAC.sys is the culprit correct? If that's off, can you help reconfirm your issue?

Next, please get us some logs if possible so we can try and pinpoint the root cause here.

I was getting a BSoD but not very frequently.  I was more getting network disconnects 10 minutes or slightly less after reboot. This happened after every boot.  Sorry I have no logs to share as I even fully rebuilt my computer. 

[AlexSmith]

3 minutes ago, DaveSample said:

I was getting a BSoD but not very frequently.  I was more getting network disconnects 10 minutes or slightly less after reboot. This happened after every boot.  Sorry I have no logs to share as I even fully rebuilt my computer. 

Thanks for the info and I am sorry to hear we sent you down a rabbit hole that led to a rebuild.

If you are open to re-installing and re-creating the issue so you can grab us logs, that would be great.

[DaveSample]

Please find attached the logs as requested and thanks for supporting me. 

mbst-grab-results.zip

[DaveSample]

Sorry that my post got separated from the original one I was linking to.  For your information I have having the same issue it would appear as the chap in the post in the link below. 

 

 

[DaveSample]

Those previous logs were with MB not on my computer.  Like you asked I will try to recreate the issue and collect the logs upon failure.  I will then have to remove MB to get the logs to you. 

[AlexSmith]

@DaveSample just wanted to say thank you for sending the additional details I emailed about. Our teams are going to work on getting this issue resolved.

[AdvancedSetup]

As you're now being assisted by Alex in email, I will go ahead and close this topic now.

Thank you