Fatcap Posted November 21, 2019 ID:1346458 Share Posted November 21, 2019 Hello, I have the same concern as many other Mbam 4.0 users. The pc, at one time, does not respond, or takes an extremely long time to answer, and seems to be frozen. The desktop and the taskbar are affected, no interaction possible). The CTRL + ALT + DEL task manager appears after several minutes. So much so that I thought it was from bad sectors of my hard drive. By consulting the forum and uninstalled MBAM 4.0, the pc no longer has any problems. I have reinstalled an old version 3.8.6 but more news at all. MBAM is a very good protection software and I pay the license for several years, and very satisfied. I use Gdata antivirus in addition. I have also upgraded to win 10 version 1909. I can provide mb-support-1.5.3.749 (FRST) reports made before uninstalling mbam v4. Waiting for a solution and / or patch on these problems freezes pc. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted November 21, 2019 Staff ID:1346459 Share Posted November 21, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Firefox Posted November 21, 2019 ID:1346460 Share Posted November 21, 2019 Hello and Welcome @Fatcap Sorry to hear about your issues. Please gather and provide logs with the Malwarebytes Support Tool so we can take a closer look at the issues you're experiencing.https://support.malwarebytes.com/docs/DOC-2396 Link to post Share on other sites More sharing options...
Fatcap Posted November 21, 2019 Author ID:1346461 Share Posted November 21, 2019 mbst-grab-results.zip And sorry for my approximate english, I use google translation ^^ Link to post Share on other sites More sharing options...
Firefox Posted November 21, 2019 ID:1346466 Share Posted November 21, 2019 While we wait for @LiquidTension to check your logs, can you add exclusions to your GDATA Antivirus to see if it helps any? Add to the Allow List in Malwarebytes for Windows v4https://support.malwarebytes.com/docs/DOC-3543 Link to post Share on other sites More sharing options...
Fatcap Posted November 21, 2019 Author ID:1346467 Share Posted November 21, 2019 very sincerely I do not really want to reinstall mbam 4, to still find myself with a pc no longer responding. In addition it would be useful to provide me with the list of exact files to exclude. Link to post Share on other sites More sharing options...
Porthos Posted November 21, 2019 ID:1346468 Share Posted November 21, 2019 13 minutes ago, Fatcap said: In addition it would be useful to provide me with the list of exact files to exclude. Malwarebytes for Windows antivirus exclusions list Link to post Share on other sites More sharing options...
Fatcap Posted November 21, 2019 Author ID:1346470 Share Posted November 21, 2019 Ok i tried this, reinstall mbam 4 with mb support software. I would notify on the events that occur. Link to post Share on other sites More sharing options...
Fatcap Posted November 22, 2019 Author ID:1346583 Share Posted November 22, 2019 After adding the exception files of mbam and gdata to each other, the taskbar and the desktop are no longer affected. However after several hours of operation, launching app, opening pages in chrome are slow, almost a minute waiting for the reaction of the pc. Link to post Share on other sites More sharing options...
Fatcap Posted November 22, 2019 Author ID:1346586 Share Posted November 22, 2019 Even several minutes Link to post Share on other sites More sharing options...
Fatcap Posted November 22, 2019 Author ID:1346596 Share Posted November 22, 2019 When these slowdowns occurred, I stopped mbam 4 and when I wanted to restart a message it says "unbale to connect to service" Link to post Share on other sites More sharing options...
Fatcap Posted November 22, 2019 Author ID:1346597 Share Posted November 22, 2019 Link to post Share on other sites More sharing options...
Fatcap Posted November 22, 2019 Author ID:1346599 Share Posted November 22, 2019 In task manager, the malwarebytes services appear, but in windows services it appear as stopped. i can't stop or restart this from task manager. Link to post Share on other sites More sharing options...
Fatcap Posted November 22, 2019 Author ID:1346676 Share Posted November 22, 2019 I restarted the pc by disabling the launch of mbam. I will stay at least the day to be sure that the problem really comes from mbam, which I'm pretty sure. Waiting for an answer from you. Link to post Share on other sites More sharing options...
Fatcap Posted November 23, 2019 Author ID:1346837 Share Posted November 23, 2019 as it seems that no one answers my post, I want to clarify that Gdata antivirus is incompatible with mbam 4.0. I uninstalled gdata and left mabam 4.0, everything seems to work without any problem. The pc is as responsive as before.I will come back to report. Link to post Share on other sites More sharing options...
Fatcap Posted November 26, 2019 Author ID:1347474 Share Posted November 26, 2019 I am not very satisfied with your lack of response. I had to fend for myself to find the problem. Ultimately, Gdata antivirus is not compatible with mbam 4.0. All this did not convince me to renew my license. Link to post Share on other sites More sharing options...
Porthos Posted November 26, 2019 ID:1347480 Share Posted November 26, 2019 9 minutes ago, Fatcap said: I am not very satisfied with your lack of response. When you posted last on Friday.. Most of the staff are off and replies are limited. 10 minutes ago, Fatcap said: Gdata antivirus is not compatible with mbam 4.0. Gdata is not one of the major players in the AV community and staff would would have to do some testing to see what is making it have issues with MB. Unfortunately this can take considerable time. So far Firefox and my self have not escalated your issue to the staff, At least I have not. @LiquidTension @AdvancedSetup Have been notified to look at your case. Remember Thanksgiving is around the corner. Link to post Share on other sites More sharing options...
Fatcap Posted November 26, 2019 Author ID:1347517 Share Posted November 26, 2019 Thank you for the answer. I am obviously waiting for a solution to this problem of compatibility. Knowing that I have always used both software in synergy without ever having problems. In the meantime, as a protection solution, I use mbam 4 and Windows defender on win 10 64bits v1909. Wishing you a happy Thanksgiving. Link to post Share on other sites More sharing options...
Porthos Posted November 26, 2019 ID:1347534 Share Posted November 26, 2019 1 hour ago, Fatcap said: I use mbam 4 and Windows defender on win 10 64bits v1909 You might like it better in the end. I and hundreds of my clients do. Link to post Share on other sites More sharing options...
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