Moonwink Posted October 8, 2019 ID:1339051 Share Posted October 8, 2019 Is there any way to transfer my "lifetime" license to a new laptop after the failure of the hard drive on my old one? If so, how do I go about it? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 8, 2019 Staff ID:1339052 Share Posted October 8, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Firefox Posted October 8, 2019 ID:1339061 Share Posted October 8, 2019 24 minutes ago, Moonwink said: Is there any way to transfer my "lifetime" license to a new laptop after the failure of the hard drive on my old one? If so, how do I go about it? Hello and Welcome @Moonwink Everything you need is located here: Transfer or Deactivate Malwarebytes Premium license key https://support.malwarebytes.com/docs/DOC-1037 Link to post Share on other sites More sharing options...
Solution exile360 Posted October 8, 2019 Solution ID:1339068 Share Posted October 8, 2019 Some additional information that you may find useful. You can sign up at My.Malwarebytes.com for an account using if possible the same email address you used when you originally purchased your license and you should then be able to deactivate your license as detailed above in the link provided by Firefox. Details on signing up can be found in this support article, and if you need to manually add your license key to your account (if for example you had to use a different email address when signing up due to the original email address you used when you purchased your license no longer being active) you will find information on how to do so in this support article. Once you have your license key registered at My.Malwarebytes.com you can sign in there at any time to view the license status, see which device it is active/installed on as well as deactivate the license to move it to a new device. If you still have trouble getting the license deactivated from your old system and the methods provided above do not work for getting your license reactivated on your new device then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license reset for you. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks Link to post Share on other sites More sharing options...
Moonwink Posted October 8, 2019 Author ID:1339075 Share Posted October 8, 2019 Thanks for the help everyone. I've updated the information in my account and all is well! Link to post Share on other sites More sharing options...
exile360 Posted October 8, 2019 ID:1339095 Share Posted October 8, 2019 Excellent, thanks for the update Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 9, 2019 Root Admin ID:1339223 Share Posted October 9, 2019 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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