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[ RESOLVED ] Lifetime License Transfer

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24 minutes ago, Moonwink said:

Is there any way to transfer my "lifetime" license to a new laptop after the failure of the hard drive on my old one? 

If so, how do I go about it?

Hello and Welcome @Moonwink

Everything you need is located here:

Transfer or Deactivate Malwarebytes Premium license key
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  • Solution

Some additional information that you may find useful.  You can sign up at My.Malwarebytes.com for an account using if possible the same email address you used when you originally purchased your license and you should then be able to deactivate your license as detailed above in the link provided by Firefox.  Details on signing up can be found in this support article, and if you need to manually add your license key to your account (if for example you had to use a different email address when signing up due to the original email address you used when you purchased your license no longer being active) you will find information on how to do so in this support article.

Once you have your license key registered at My.Malwarebytes.com you can sign in there at any time to view the license status, see which device it is active/installed on as well as deactivate the license to move it to a new device.

If you still have trouble getting the license deactivated from your old system and the methods provided above do not work for getting your license reactivated on your new device then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license reset for you.

I hope this helps, and if there is anything else we might assist you with please let us know.


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