bea___m Posted June 4, 2019 ID:1315759 Share Posted June 4, 2019 Hello I downloaded Malwarebytes and recently purchased the premium version. Now, I'm afraid I am not using a real version if it is possible? It all seems a little sketchy. I downloaded it I hope from the real website. Now purchased the premium for one year for 39,99€ and got a license key that worked. However, it looked like my email wasn't registered on the website or in other words, maybe wasn't necessary while downloading Malwarebytes. I was transferred to a site to buy the license and I think it is legit because I then created an account and put in the key and it said: "already in use". So that would mean I have the legit Malwarebytes? Yet, when I did the purchase I used my email address and I never received an email for the purchase. The last thing was when it asked me to access my settings in the computer so it would protect me from malware and block apps, I allowed it because it would make sense. I'm just really afraid, because of past issues Thank you Link to post Share on other sites More sharing options...
bea___m Posted June 4, 2019 Author ID:1315760 Share Posted June 4, 2019 also, when I click on an "i" for information is brings me to this website: https://support.malwarebytes.com/docs/DOC-2997 . Am I fine? Link to post Share on other sites More sharing options...
Staff adas Posted June 4, 2019 Staff ID:1315762 Share Posted June 4, 2019 Hi @bea___m, it's best to open a ticket at https://support.malwarebytes.com/community/contactsupport/pages/home-support Be sure to include information about the purchase and email used. Link to post Share on other sites More sharing options...
bea___m Posted June 4, 2019 Author ID:1315763 Share Posted June 4, 2019 Hi, I just tried but I cannot verify that I'm not a robot, the box with the images never appears. I'm going to download malwarebytes again and see if it legit Link to post Share on other sites More sharing options...
bea___m Posted June 4, 2019 Author ID:1315765 Share Posted June 4, 2019 1 minute ago, adas said: Hi @bea___m, it's best to open a ticket at https://support.malwarebytes.com/community/contactsupport/pages/home-support Be sure to include information about the purchase and email used. Hi, I just tried but I cannot verify that I'm not a robot, the box with the images never appears. I deleted Malwarebytes and redownloaded it and the original page that I had reopened and I still had my premium subscription. It should be fine right? Link to post Share on other sites More sharing options...
Staff adas Posted June 4, 2019 Staff ID:1315769 Share Posted June 4, 2019 Hi bea__m, Check the version of Malwarebytes with https://support.malwarebytes.com/docs/DOC-2623 The latest version is 3.8.17 Try with another browser for creating a support ticket. Link to post Share on other sites More sharing options...
alvarnell Posted June 4, 2019 ID:1315770 Share Posted June 4, 2019 Everything sounds right except that you should have received an e-mail message from "cleverbridge / MALWAREBYTES <no-reply@cleverbridge.com>" confirming your purchase along with your Malwarebytes Premium license Key. You may also have received an e-mail directly from Malwarebytes suggestion you set up an account to view your subscriptions, manage email communication settings, and more. You should still be able to do that at https://my.malwarebytes.com/users/setup_account. Link to post Share on other sites More sharing options...
Gt-truth Posted June 4, 2019 ID:1315771 Share Posted June 4, 2019 (edited) removed . kindly Remove my reply . thanks Edited June 4, 2019 by Gt-truth wrong topic to be post in it . Link to post Share on other sites More sharing options...
Staff adas Posted June 4, 2019 Staff ID:1315772 Share Posted June 4, 2019 Hi @Gt-truth, Version 3.8.x was released on April 30 > https://support.malwarebytes.com/docs/DOC-3196 we can download the latest version from https://downloads.malwarebytes.com/file/mb3-mac Link to post Share on other sites More sharing options...
Gt-truth Posted June 4, 2019 ID:1315773 Share Posted June 4, 2019 (edited) 5 minutes ago, adas said: Hi @Gt-truth, Version 3.8.x was released on April 30 > https://support.malwarebytes.com/docs/DOC-3196 we can download the latest version from https://downloads.malwarebytes.com/file/mb3-mac Thanks @adas . I though this version3.8 is for windows . my bad for hijack this topic .all of my replies can be removed from this topic . Edited June 4, 2019 by Gt-truth Link to post Share on other sites More sharing options...
Staff treed Posted June 5, 2019 Staff ID:1315822 Share Posted June 5, 2019 14 hours ago, alvarnell said: Everything sounds right except that you should have received an e-mail message from "cleverbridge / MALWAREBYTES <no-reply@cleverbridge.com>" confirming your purchase along with your Malwarebytes Premium license Key. I'm not 100% well-versed in exactly what senders are used for these messages, but I know it'll no longer be from Cleverbridge in many cases. Much or most of the new purchasing has been shifted to Avangate. Link to post Share on other sites More sharing options...
Staff treed Posted June 5, 2019 Staff ID:1315824 Share Posted June 5, 2019 15 hours ago, bea___m said: I downloaded Malwarebytes and recently purchased the premium version. Now, I'm afraid I am not using a real version if it is possible? It all seems a little sketchy. Did you download from malwarebytes.com, or from somewhere else? Can you provide more details about what seemed sketchy? Quote it looked like my email wasn't registered on the website or in other words, maybe wasn't necessary while downloading Malwarebytes. I'm not sure I understand what you mean when you say it "wasn't registered on the website." Can you provide details? Quote when I did the purchase I used my email address and I never received an email for the purchase. You should definitely receive an e-mail about the purchase. Are you certain that you entered the e-mail address correctly, and have you checked your spam folder to see if it went there? Quote The last thing was when it asked me to access my settings in the computer so it would protect me from malware and block apps, I allowed it because it would make sense. That's completely normal. On recent versions of macOS, you are required by Apple to manually approve the system extension that does all active protection. You should have seen the exact sequence of steps described in steps 11 through 16 here: https://support.malwarebytes.com/docs/DOC-2634 Link to post Share on other sites More sharing options...
bea___m Posted June 5, 2019 Author ID:1315896 Share Posted June 5, 2019 19 hours ago, alvarnell said: Everything sounds right except that you should have received an e-mail message from "cleverbridge / MALWAREBYTES <no-reply@cleverbridge.com>" confirming your purchase along with your Malwarebytes Premium license Key. You may also have received an e-mail directly from Malwarebytes suggestion you set up an account to view your subscriptions, manage email communication settings, and more. You should still be able to do that at https://my.malwarebytes.com/users/setup_account. I got an email after I created an account. I think I may have put the mail wrongly which I find highly doubtful. however the informations and all on my malwarebytes app seems legit and I have been always sent to the real website. Everything seems okey i hope it is Link to post Share on other sites More sharing options...
bea___m Posted June 5, 2019 Author ID:1315897 Share Posted June 5, 2019 4 hours ago, treed said: Did you download from malwarebytes.com, or from somewhere else? Can you provide more details about what seemed sketchy? I'm not sure I understand what you mean when you say it "wasn't registered on the website." Can you provide details? You should definitely receive an e-mail about the purchase. Are you certain that you entered the e-mail address correctly, and have you checked your spam folder to see if it went there? That's completely normal. On recent versions of macOS, you are required by Apple to manually approve the system extension that does all active protection. You should have seen the exact sequence of steps described in steps 11 through 16 here: https://support.malwarebytes.com/docs/DOC-2634 I downloded from malwarebytes 100% sure when I downloaded malwarebytes into my computer I didn’t create an account. you can downloead malwarebytes without creating an account i’m not 100% the mail is correctly entered as I never recieved an email but got the key license and it is working Link to post Share on other sites More sharing options...
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