Maurie Posted April 22, 2019 ID:1308993 Share Posted April 22, 2019 On 19/04/ 2019 I purchased 3x Malwarebytes Premium and got an order number. No email came with confirmation or product key but I got an email from the CEO thanking me for the purchase. I then downloaded the free trial but there is no action or links. How do I get what I paid for? Thanks in advance for help. Link to post Share on other sites More sharing options...
Firefox Posted April 22, 2019 ID:1309007 Share Posted April 22, 2019 (edited) Hello and welcome! While you wait on a reply from staff, see if you can go to https://my.malwarebytes.com/en/login and create an account using the email address you used to purchase. It should contain your License info there. Also make sure you check in your junk/spam folders. HTH Edited April 22, 2019 by Firefox Link to post Share on other sites More sharing options...
exile360 Posted April 22, 2019 ID:1309008 Share Posted April 22, 2019 Just to add to what Firefox mentioned above, you might find the information in this support article to be helpful and you'll find additional details on signing up at My.Malwarebytes.com in this support article. If you are still unable to retrieve your license key then please contact Malwarebytes Support directly via the form on the bottom of this page and they should be able to assist you in tracking down your license information. I hope this helps and if there is anything else we might assist you with please don't hesitate to let us know. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 22, 2019 Root Admin ID:1309025 Share Posted April 22, 2019 Hello @Maurie If the above suggestions are unable able to correct your issues, then please send me a private message with your purchase information and I will have someone on the support team follow up and get this resolved for you. Thank you Ron Link to post Share on other sites More sharing options...
Maurie Posted April 22, 2019 Author ID:1309026 Share Posted April 22, 2019 Thank you all. I'll report how I go. Cheers. M. Link to post Share on other sites More sharing options...
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