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On 19/04/ 2019 I purchased 3x Malwarebytes Premium and got an order number.

No email came with confirmation or product key but I got an email from the CEO thanking me for the purchase.

I then downloaded the free trial but there is no action or links.

How do I get what I paid for?

Thanks in advance for help.

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Posted (edited)

Hello and welcome!

While you wait on a reply from staff, see if you can go to https://my.malwarebytes.com/en/login and create an account using the email address you used to purchase.  It should contain your License info there.

Also make sure you check in your junk/spam folders.

HTH

Edited by Firefox

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Just to add to what Firefox mentioned above, you might find the information in this support article to be helpful and you'll find additional details on signing up at My.Malwarebytes.com in this support article.

If you are still unable to retrieve your license key then please contact Malwarebytes Support directly via the form on the bottom of this page and they should be able to assist you in tracking down your license information.

I hope this helps and if there is anything else we might assist you with please don't hesitate to let us know.

Thanks

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Hello @Maurie

If the above suggestions are unable able to correct your issues, then please send me a private message with your purchase information and I will have someone on the support team follow up and get this resolved for you.

Thank you

Ron

 

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