cytim41 Posted June 21, 2016 ID:1046539 Share Posted June 21, 2016 Yesterday, I installed and used Malwarebytes for the first time. It flagged and quarantined a lot of PUPs. Now one of my programs will not load. When I try to restore the files from quarantine, I get a notice that files marked for deletion on reboot can not be restored. I have rebooted the computer, but still get the same messages. Is there a way to restore the files? Link to post Share on other sites More sharing options...
Firefox Posted June 21, 2016 ID:1046541 Share Posted June 21, 2016 Hello and Welcome! Try turning off your computer for a few minutes and then turning it on once again and trying the restore... I am assuming your talking about Malwarebytes Antimalware right? Can you post a copy of the scan log where the items were detected so we can see what was removed, and let us know what item your trying to restore? Along with the scan log can you also post the requested logs below? We would need more info on the system.... Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt) Thank You, Firefox Link to post Share on other sites More sharing options...
cytim41 Posted June 21, 2016 Author ID:1046543 Share Posted June 21, 2016 Here are the logs. I was just planning on restoring everthing to get my program running and then rerunning Anti-Malware and removing less stuff. CheckResults.txt Addition.txt FRST.txt Antil-Malware Log.txt Link to post Share on other sites More sharing options...
Porthos Posted June 21, 2016 ID:1046557 Share Posted June 21, 2016 (edited) 1 hour ago, cytim41 said: Now one of my programs will not load. What program is having issues? Also the logs need to be run from an Administrator account Edited June 21, 2016 by Porthos Link to post Share on other sites More sharing options...
cytim41 Posted June 21, 2016 Author ID:1046568 Share Posted June 21, 2016 Here are the logs run out of the administrator account. The program in called Lutheran Service Builder 2 and is published by Concordia Publishing House (CPH). CheckResults.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Porthos Posted June 21, 2016 ID:1046576 Share Posted June 21, 2016 23 minutes ago, cytim41 said: The program in called Lutheran Service Builder 2 and is published by Concordia Publishing House (CPH). Just reinstall the program over itself. Link to post Share on other sites More sharing options...
cytim41 Posted June 21, 2016 Author ID:1046582 Share Posted June 21, 2016 I have tried to repair it, but I get the message that it needs 3.5 or higher version of .NET Framework installed. This is already installed. Even if I could get the software fixed, I still would like the capability to restore files from quarantine. Link to post Share on other sites More sharing options...
exile360 Posted June 21, 2016 ID:1046584 Share Posted June 21, 2016 There are a couple of things you can try first to eliminate the prompt and get the files restored. First, please try restarting your system one more time, but this time log into an administrative user account (you are currently logged into a limited user account). Then try restoring the files from quarantine. If that does not work, then delete the following files and then try restoring the files from quarantine: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\cleanup.old C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\mbamdor.old If that does not work then you should proceed with reinstalling the program as suggested above by Porthos. Link to post Share on other sites More sharing options...
cytim41 Posted June 21, 2016 Author ID:1046615 Share Posted June 21, 2016 Thanks, using the admin account worked. Link to post Share on other sites More sharing options...
Porthos Posted June 21, 2016 ID:1046622 Share Posted June 21, 2016 Thanks for letting us know. But you still have many PUP's to deal with that need to be taken care of. Make new new logs and post here so a trained helper can assist you. https://forums.malwarebytes.org/forum/7-malware-removal-help/ Link to post Share on other sites More sharing options...
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