fivealive Posted July 8, 2014 ID:850214 Share Posted July 8, 2014 Not, sure whats going on, but I turned my computer on and mbam was broken yet again, I think it might be a conflict between mbam and avast, since I just finished updating avast. here are the logsCheckResults.txtAddition.txtFRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2014 Root Admin ID:850248 Share Posted July 8, 2014 The service crashed for mbamservice but we'd need more information as to why it crashed Please find the avast logs and post those back or see if they actually attempted to block or otherwise alter the mbamservice.exe file. https://forum.avast.com/index.php?topic=137492.0 For now a restart of the computer should probably fix it. Then check for updates in MBAM. Link to post Share on other sites More sharing options...
fivealive Posted July 8, 2014 Author ID:850251 Share Posted July 8, 2014 I can't find any logs for avast at all, and rebooting of the computer did nothing, I actually had to do the clean install to fix the issue, I am using avast 2014.9.0.21 all scans come up clean. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2014 Root Admin ID:850253 Share Posted July 8, 2014 Please check on the avast support forum and ask them where the logs are. It has to have some sort of logs and I'm guessing that it will say it blocked mbamservice Link to post Share on other sites More sharing options...
fivealive Posted July 8, 2014 Author ID:850255 Share Posted July 8, 2014 Please check on the avast support forum and ask them where the logs are. It has to have some sort of logs and I'm guessing that it will say it blocked mbamserviceI did actually email them at the same time I made this thread, But I am pretty sure this happened last time after an avast program update, its odd though because avast asks to restart the computer and it does perfectly fine, and when it comes back up its normal, and all the exclusions are still in place for both programs, but I then turn the computer off, and come back to it later and turn it on, I type in my windows password, and it takes like 15 minutes to get to the desktop. When I do get to the desktop, its to find out that mbam isn't loaded and checking event viewer gives those messages. Rebooting the computer gives me the same issue past login screen, takes 15 minutes to get to desktop and mbam is broken. Only fix is to do a clean install. I will await a reply from avast forum support and let you know what they say once I get an answer from them, because I can't find the logs. EDIT: I also forgot to mention I am running avast pro on this machine. this issue doesn't happen on the other computer in the house with avast free and malwarebytes( and the other computer has malwarebytes premium running). Link to post Share on other sites More sharing options...
Firefox Posted July 8, 2014 ID:850302 Share Posted July 8, 2014 Just to add...Re: Log Files locations« Reply #1 on: April 27, 2012, 08:38:34 PM »- avast! Log file locations:- Windows 2000, Windows XP - C:\Documents And Settings\All Users\Application Data\Avast Software\Avast\Log- Vista, Win7 - C:\ProgramData\Avast Software\Avast\Log. Some may also be in the respective \Report folder.Info taken from HERE not sure how current that article is... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2014 Root Admin ID:850435 Share Posted July 8, 2014 User has submitted dump logs. I will pass those on to our QA department and see what they have to say. Thanks Link to post Share on other sites More sharing options...
fivealive Posted July 9, 2014 Author ID:850551 Share Posted July 9, 2014 Sweet, please do let me know the cause. Link to post Share on other sites More sharing options...
Staff Jekko Posted July 29, 2014 Staff ID:860006 Share Posted July 29, 2014 Hello fivealive, We have looked at your issue and have not been able to replicate. I hope you don't mind trying a few things for me to see if we can alleviate your issue. Please do the following:If MBAM is installed, do not uninstall it. Ensure the "Enable self-protection module" checkbox in Advanced Settings is unchecked. Download and run the mbam-clean tool: http://downloads.malwarebytes.org/file/mbam_clean Reinstall MBAM 2.0.2.1012: http://www.malwarebytes.org/mwb-download/ Reactivate MBAM with your ID/Key. See if you still have the same issue. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 4, 2014 Root Admin ID:862492 Share Posted August 4, 2014 We believe we have located the issue for this and it should be fixed in a future program update. I will go ahead and close this topic now. If you do run into an issue with the program again before the next release or beta please reinstall the program as before and it should fix it again at least temporarily for you. Link to post Share on other sites More sharing options...
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