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About Jekko

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  1. Hello @exile360 We're aware of the bug and this should be fixed in the next MBAM 4 iteration. Out of curiosity, what version was mbsetup.exe? It should be saved in C:\ProgramData\Malwarebytes\MBAMService\instlrupdate
  2. Glad to hear it. Let us know how the new BETA (edited) goes for you and any feedback you have with it.
  3. @Max-H Please try installing it once more. As @throkr mentioned you should see version: Malwarebytes version Component package 1.0.690
  4. Hello! Thank you for installing the BETA. Regarding your bug, we are aware but it was not scheduled to be fixed in 3.7. Thank you for the reminder
  5. I think I've found the issue. Can you open msconfig.exe and enable Malwarebytes Service. According to your logs it shows it as disabled. This is what you will be looking for.
  6. Hello @ggFlayeep! I've looked at your logs and see the error during uninstall. When you run mbam, do you see "Unable to connect the Service" like your first screen shot?
  7. Please try turning that off, reboot your system, and send logs again.
  8. Hello @DarthVitrial I've looked at your logs. Do you have Windows 10's Random Hardware Addresses enabled? https://support.microsoft.com/en-us/help/4027925/windows-how-and-why-to-use-random-hardware-addresses
  9. Thank you for reporting. We are aware of the issue and this will be fixed in a future update.
  10. The installer will have component update 1.0.391 and should not have issues with installation. The problem is when the component update is being applied but MBAM is installed on a different drive.
  11. @MWBAM_Customer - We were able to reproduce the issue you are seeing and we will notify our developers. Thank you for the feedback and letting us know about the issue!
  12. You've already done so! Thank you very much. I'm able to reproduce what you've reported. I'll let the proper team know of the issue. The problem is the device is getting removed correctly server side, but the my account portal is not removing the right device name. If you refresh your page after removing the device, the list should be updated correctly. If the system already has MBAM installed, the next time it checks with our server and if you still have a seat available it will stay activated. Otherwise, you will need to re-activate it manually.
  13. @tonguetwister - Hello! I agree with Firefox. I would perform the upgrade due to the various fixes. We are also aware of possible issues during upgrades and have been making changes to help prevent this and added more logging to help debug the issue. If you do run into the issue, please do not hesitate to post here on the forum or reach out to one of the staff members here so we can figure out the issue.
  14. Hello @dagar74 and Could you follow the directions here and get us diagnostic logs from the Malwarebytes support tool? The directions are also in the Automated Reply above regarding technical issues.
  15. Unfortunately I cannot answer that question, but if an installer was run previously and a different language was selected, that registry value (from your computer it was set to "da" which is Dansk or Danish) will be set and then next time you run the installer, it will be set to that language automatically. If you re-install MBAM with English selected, it will change that registry value to English.
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