Bluescreen caused by mbamservice.ex ?

[nKe]

Hello!

 

Today as I was just talking with my friends on Teamspeak and playing some java games, I suddenly got a BSOD.

After quickly looking at the .dmp file, I noticed the following:

 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  mbamservice.ex

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88001cf8a40

 

I'm not an expert, but I believe that file belongs to Malwarebytes and I would love to know if there's something I've done wrong.

I put the .dmp file into a zip and uploaded it as an attachment to this post, if someone with better tech skills than me could take a look at it

Sorry about my bad english, hope you guys can understand me.

dumpfile.zip

[1PW]

Hello nKe and

Thank you for the dumpfile. Let's start off this way.

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2.x.
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs.
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions.

Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You.

[DrianG]

I too have received a few BSOD crashes with " PROCESS_NAME:  mbamservice.ex " given as being contributory.

Should I follow the same instructions above concerning removing Malwarebytes??

Regards

[Firefox]

3 hours ago, DrianG said:

I too have received a few BSOD crashes with " PROCESS_NAME:  mbamservice.ex " given as being contributory.

Should I follow the same instructions above concerning removing Malwarebytes??

Regards

You can try those steps, and then start your own topic and post the requested logs.  We ask that everyone start their own topic as everyone's computer is different.

[John L. Galt]

And it helps keep confusion down when replying to posted content.

[tetonbob]

As this topic is almost 2 years old and references a different version of MBAM, I'll be closing this topic now.

 

Thank you.