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Found 5 results

  1. Good evening, i don't know why after the last update that i did this morning, when i try to do a scanning of all my pc and of all the Hard Disks, during the process my PC goes bluescreen, its the first time in all the life of this pc, that is pretty powerful by himself, that i get a bluescreen, i tried all day, using the tool to remove Malwarebytes and reinstalling it through it, and the problem is still there, every time i try to do a scan of the entire pc.
  2. Hi, I believe I recently got a virus, Malwarebytes cleaned it and i I ran the Adware Cleaner to make sure everything was gone. AdwCleaner fouund some items in my registry and it gives me the blue sad w10 screen when i click the clean button. I have the premium version of Malwarebytes and when i scan my computer again , it comes out clean, but AdwCleaner's outcome is attached. Please advise. How can i get these PUPS out? Do i manually delete? LKA.txt
  3. Hi everyone, I ignored my bluescreen for a while since it only did it on start up or shut down occationally and I mean every 4-5months or so for a few days now it finally decided to do it when I was just browsing online I know what the error is but no idea how to fix it here is the blue screen logs from today please help! I also included some information on when I've had blue screens. HELP! WER-63211-0.sysdata.zip 082017-20826-01.dmp
  4. Hello! Today as I was just talking with my friends on Teamspeak and playing some java games, I suddenly got a BSOD. After quickly looking at the .dmp file, I noticed the following: CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: mbamservice.ex CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88001cf8a40 I'm not an expert, but I believe that file belongs to Malwarebytes and I would love to know if there's something I've done wrong. I put the .dmp file into a zip and uploaded it as an attachment to this post, if someone with better tech skills than me could take a look at it Sorry about my bad english, hope you guys can understand me. dumpfile.zip
  5. Hi, I started a topic and was told to come here for further help: https://forums.malwarebytes.org/index.php?/topic/174003-cannot-activate-software-says-not-connected-to-the-internet/#entry995733 I have purchased your Malwarebytes Anti-Malware Premium Licence a few days ago now, but when I try and activate the product it comes up with the following message: "Activating your licenceYou must be connected to the internet to activate your Malwarebytes Anti-Malware Premium license.Please ensure that you are connected and try again." I am connected to the internet, able to browse the web so the issue lies not with my internet connection but with the activating it software. I have tried to uninstall/install, restart computer, checked the time settings of my computer to be correct, IE as my default browser. Also want to mention that I get random blue screen errors on my windows 8.1 if its any use to finding a solution to the problem with activating malwarebytes anti-malware: bad_pool_headerirql_not_less_or_equakkmode_exception_not_handledpfn_list_corruptsystem_service_exception(tcpip.sys)I have Kaspersky Internet Security Antivirus, the scan reveals no threats. Also Malwarebytes anti-malware opens up and I am able to run the scan. Recently it has been coming up with nothing, but when I was running the 14 day trial it was coming up with 2-5 quarantine items every day. The first time I used it was when I got a browser hijacker and was getting constant pop-ups, so when I ran the scan it revealed 150+ quarantined items, many had the same name. I built my computer 8 months ago and have only used the kaspersky internet security since day one to protect against viruses, I was not aware that it didn't protect against malware. Windows blue error screen has been increasing in regularity, but it still seems random. It comes up when I'm browsing the internet, just starting the computer, just logged in, in the middle of a game, while editing photos, I have not been able to reproduce the blue screen. I came with an issue of it not letting me activate your software that I bought, ever since the browser hijacker, IE, Firefox and Chrome have been temperamental. I'm in education, I hope you can help me resolve this issue and protect my computer. Addition.txt CheckResults.txt FRST.txt
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