MPSAN Posted October 7, 2013 ID:739187 Share Posted October 7, 2013 I have a strange issue, and see that it has been reported before. However, the topic is locked. I did d/l the DDS software and have the files. My problem is strange. I get Malwarebytes running and when it goes to check the files it can take a minute per file! It would take all month at that rate. System is VERY unresponsive and I, too, get "not responding" in task manager. However, yesterday I used REVO to uninstall it, and I rebooted and d/l the software again. It then ran the whole scan in 40 minutes! OH, I turn off NIS 2013, but that should not matter. Today, I tried it again (NIS disabled), and I was back to the slow, almost hung, status...Here is the result of my DDS...DDS.txtAttach.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 7, 2013 Root Admin ID:739207 Share Posted October 7, 2013 Difficult to say for sure and the DDS log did not provide enough information to know for sure but something is going on according to the Event Logs. ==== Event Viewer Messages From Past Week ========.10/7/2013 2:16:37 PM, error: Service Control Manager [7016] - The BrSplService service has reported an invalid current state 0.10/2/2013 6:07:52 PM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Norton Internet Security service, but this action failed with the following error: An instance of the service is already running.10/2/2013 6:05:52 PM, error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.10/1/2013 9:10:08 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Acronis Sync Agent Service service to connect.10/1/2013 9:10:08 AM, error: Service Control Manager [7000] - The Acronis Sync Agent Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion..==== End Of File =========================== I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thanks Link to post Share on other sites More sharing options...
Tarnak Posted October 7, 2013 ID:739215 Share Posted October 7, 2013 I have noticed that my scans take longer than they used to, but not as bad as described by the OP. I am on XP, too. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 7, 2013 Root Admin ID:739216 Share Posted October 7, 2013 We now scan archive files like zip and rar so yes scans can take longer now. Link to post Share on other sites More sharing options...
MPSAN Posted October 7, 2013 Author ID:739222 Share Posted October 7, 2013 ...but, it will scan in 40 minutes if I uninstall and then d/l the software and try again. It is as if Malwarebytes will only work once on my system. Link to post Share on other sites More sharing options...
Tarnak Posted October 7, 2013 ID:739223 Share Posted October 7, 2013 Is there a way to not scan these archive files? I am the sole user of my computer, and risk of getting infected is practically, zero for me. We now scan archive files like zip and rar so yes scans can take longer now. Link to post Share on other sites More sharing options...
David H. Lipman Posted October 7, 2013 ID:739227 Share Posted October 7, 2013 In scanner settings, uncheck "Enable scanning inside archives" Link to post Share on other sites More sharing options...
Tarnak Posted October 7, 2013 ID:739230 Share Posted October 7, 2013 Thanks!...much appreciated. I should have checked myself, but was lazy. In scanner settings, uncheck "Enable scanning inside archives" Image1.jpg Link to post Share on other sites More sharing options...
MPSAN Posted October 7, 2013 Author ID:739252 Share Posted October 7, 2013 I turned off advanced heuristics and it ran. I also disabled NIS2013. I then tried it again and it slowed down even on txt files. I do not believe I have a virus and wonder if 1 GB memory is OK any more. I am only using 32 bit XP, but I am not sure it would be worth spending money to upgrade to 4GB. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 8, 2013 Root Admin ID:739257 Share Posted October 8, 2013 It sounds like you may need to add exclusions for your antivirus and MBAM. Have you done that yet? Link to post Share on other sites More sharing options...
MPSAN Posted October 8, 2013 Author ID:739276 Share Posted October 8, 2013 It sounds like you may need to add exclusions for your antivirus and MBAM. Have you done that yet?No, I have not. I am not sure just what to exclude? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 8, 2013 Root Admin ID:739284 Share Posted October 8, 2013 Please try the following and let us know if it helps resolve the issue. Show Hidden Files and Folders in Windows XP:Click Start and select My ComputerClick the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)Select Folder OptionsClick the View tab and make sure Show hidden files and folders is selected under Hidden files and foldersNext, uncheck the box next to Hide protected operating system files (Recommended)Then, uncheck the box next to Hide extensions for known filetypesClick Apply then click OK Set Exclusions for Malwarebytes' Anti-Malware in Norton Internet Security: Open Norton Internet Security and click on Settings at the topClick on Computer SettingsClick Configure [+] to the right of Items to Exclude from Auto-Protect and SONARClick AddMake sure that Include subfolders is checked in the small Add Item windowClick the small folder icon to the right of the blank white spaceIn the Browse for Folder window that opens, navigate to C:\Program FilesClick once on Malwarebytes' Anti-Malware to highlight it and click on OKClick OK and verify that in the box under The following items are ignored by both Auto-Protect and SONAR: it says C:\Program Files\Malwarebytes' Anti-MalwareRepeat steps 4-9 for the following files and folders:C:\Documents and Settings\All Users\Application Data\MalwarebytesC:\Windows\System32\drivers\mbam.sysOnce you have all of those items in your list, click on Apply then click on OK to close that window and then click Apply and OK to close the Settings windowClose the Norton Internet Security window Reset Hidden Files and Folders in Windows XP: Click Start and select My ComputerClick the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)Select Folder OptionsClick the View tab and make sure Do not show hidden files and folders is selected under Hidden files and foldersNext, check the box next to Hide protected operating system files (Recommended)Then, check the box next to Hide extensions for known filetypesClick Apply then click OK Set Exclusions for Norton Internet Security in Malwarebytes' Anti-Malware: Open Malwarebytes' Anti-Malware and click on the Ignore List tabClick the Add button on the lower leftIn the small browse window that opens, navigate to C:\Program Files and click once on Norton Internet Security and click OKClose Malwarebytes' Anti-Malware Link to post Share on other sites More sharing options...
Tarnak Posted October 8, 2013 ID:739290 Share Posted October 8, 2013 Scan time improved by 5 minutes... Thanks!...much appreciated. I should have checked myself, but was lazy. Link to post Share on other sites More sharing options...
Firefox Posted October 8, 2013 ID:739296 Share Posted October 8, 2013 To get an accurate scan time difference you would have to reboot the computer between scans.... due to the windows caching of files. Malwarebytes scan times will decrease between scans (if you don't reboot) because windows has already read the files and they are in the cache.... Hope that makes sense.... Link to post Share on other sites More sharing options...
MPSAN Posted October 8, 2013 Author ID:739566 Share Posted October 8, 2013 Ron, give me a bit to try this...I will let you know how it works out! Link to post Share on other sites More sharing options...
MPSAN Posted October 8, 2013 Author ID:739626 Share Posted October 8, 2013 Sorry, Ron, it did not help! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 8, 2013 Root Admin ID:739631 Share Posted October 8, 2013 @MPSAN I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thanks Link to post Share on other sites More sharing options...
MPSAN Posted October 8, 2013 Author ID:739662 Share Posted October 8, 2013 OK, but it sure does not seem like a virus, etc. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 9, 2013 Root Admin ID:739673 Share Posted October 9, 2013 No not saying the computer is infected but we'd need to run some other tools that we don't allow to be used in this forum is all. Link to post Share on other sites More sharing options...
MPSAN Posted October 9, 2013 Author ID:739926 Share Posted October 9, 2013 No not saying the computer is infected but we'd need to run some other tools that we don't allow to be used in this forum is all.OK...Thank You. Link to post Share on other sites More sharing options...
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