cork1958 Posted January 1, 2013 ID:629195 Share Posted January 1, 2013 First off, I'd like to know what the issue is with this thing asking to restart the computer on 2 of my boxes and NOT the other 5 and now I have an issue on computer #8 updating where none of the tabs in Mbam work, which makes it totally useless!These program updates are/have gotten to be totally and stupidly ridiculous!! Almost scared to death to update this thing, especially since that fiasco a while back where it screwed up network connections and basically made whole computer useless! Do you people actually test this crap?!I have uninstalled Mbam twice manually and then ran that stupid mbam cleanup tool also on third uninstall. Downloaded a fresh copy of Mbam after each install also. Still the same issue where I can't click the tabs at the top of Mbam. That's a lie. I can click them all day, but they do absolutely nothing!Thank you Link to post Share on other sites More sharing options...
cork1958 Posted January 1, 2013 Author ID:629197 Share Posted January 1, 2013 What? No edit option for my own post?! More stupidity!!Just wanted to add that, YES, my machine is clean!! Link to post Share on other sites More sharing options...
DarkSnakeKobra Posted January 1, 2013 ID:629238 Share Posted January 1, 2013 Hi cork1958 I can answer a couple of your questions.First off the reason why MBAM requires a reboot on those 2 computers is because it replaces the logo for the right click scanning. Windows sometimes is using certain files so therefore a reboot maybe needed.You can't edit your post until you have made 50 posts. We've had a few bad eggs abuse this so that's why this is necessary. Link to post Share on other sites More sharing options...
Staff screen317 Posted January 1, 2013 Staff ID:629305 Share Posted January 1, 2013 cork1958,Please help us help you. We tested 1.70 extensively and you only reported an issue with one computer. We appreciate the feedback, but please give us some details so we have something to work with. OS? Security software installed? Hardware specifications? Is this computer experiencing any other issues?These program updates are/have gotten to be totally and stupidly ridiculous!! Almost scared to death to update this thing, especially since that fiasco a while back where it screwed up network connections and basically made whole computer useless! Do you people actually test this crap?!You are certainly welcome to use other programs in place of ours, but you seem to have a continued interest in using our product. We try very hard to make it not "crap."We want to help you very much. Link to post Share on other sites More sharing options...
cork1958 Posted January 2, 2013 Author ID:629609 Share Posted January 2, 2013 Hi cork1958 I can answer a couple of your questions.First off the reason why MBAM requires a reboot on those 2 computers is because it replaces the logo for the right click scanning. Windows sometimes is using certain files so therefore a reboot maybe needed.You can't edit your post until you have made 50 posts. We've had a few bad eggs abuse this so that's why this is necessary.It replaced the logo on all 8 computers (obviously) so still seems ridiculous that only 2 out of 8 computers needed a reboot. I see no reason why a program that does not start automatically with Windows would EVER require a reboot and even if Mbam tried to start automatically with Windows, I would disable that junk!!cork1958,Please help us help you. We tested 1.70 extensively and you only reported an issue with one computer. We appreciate the feedback, but please give us some details so we have something to work with. OS? Security software installed? Hardware specifications? Is this computer experiencing any other issues?You are certainly welcome to use other programs in place of ours, but you seem to have a continued interest in using our product. We try very hard to make it not "crap."We want to help you very much.The machine that is having the installation issue is Winodws 7 Ultimate with just Avast anti virus running and even that has been disabled on one of the reinstallation attempts. Hardware should not matter. It's just a plane jane computer, that is VERY clean and has NO other issues. I KNOW what I'm doing on a computer!You have to figure that if this update affected "only" 1 out of 8 of my computers, what would 1 out of every 8 computers that Mbam is installed on in the world equate to?Yes, I have a continued interest in Mbam as it is a very good program which along with SuperAntiSpyware, is just about guaranteed to remove ALL the nasties. Just ask any of my over 3,000 customers!! Thank you Link to post Share on other sites More sharing options...
Mainard Posted January 2, 2013 ID:629765 Share Posted January 2, 2013 Hello cork1958,It replaced the logo on all 8 computers (obviously) so still seems ridiculous that only 2 out of 8 computers needed a reboot. I see no reason why a program that does not start automatically with Windows would EVER require a reboot and even if Mbam tried to start automatically with Windows, I would disable that junk!!The logo replacement is for the context menu icon replacement. There isn't a clean way for Windows to update the icon cache so a reboot will fix that with no issue.The machine that is having the installation issue is Winodws 7 Ultimate with just Avast anti virus running and even that has been disabled on one of the reinstallation attempts. Hardware should not matter. It's just a plane jane computer, that is VERY clean and has NO other issues. I KNOW what I'm doing on a computer!For computer #8 (the one having the issue)Please post an mbam-check log:Create an mbam-check log:Download mbam-check.exe from here and save it to your desktopDouble-click on mbam-check.exe to run it, it should then open a log filePlease attach the CheckResults.txt file which should now be located on your desktop to your next replyThank you very much. Link to post Share on other sites More sharing options...
cork1958 Posted January 3, 2013 Author ID:630081 Share Posted January 3, 2013 If there isn't a clean way to replace the logo without a reboot, then why did that happen on only 2 computers and not the other 5? That just proves that reply is a bunch of bull!I will do that mbam check the next time I'm on that computer which won't be for another day or two. As of this moment, Mbam is not installed on it. Do I need to try and install it first and if Mbam does not work correctly, then run that tool? That machine has been thoroughly cleaned of Mbam with your mbam removal tool, crapcleaner and another registry checking program I have, so there should be NO trace of Mbam on it. Link to post Share on other sites More sharing options...
Mainard Posted January 3, 2013 ID:630140 Share Posted January 3, 2013 cork1958,mbam-clean will remove all traces of Malwarebytes Anti-Malware from your system.Please install 1.70 onto the machine having an issue and provide the mbam-check log.Thank you. Link to post Share on other sites More sharing options...
cork1958 Posted January 4, 2013 Author ID:630393 Share Posted January 4, 2013 Will do that tomorrow morning, I hope!!Thank you Link to post Share on other sites More sharing options...
cork1958 Posted January 5, 2013 Author ID:630744 Share Posted January 5, 2013 OK. All installed and still not functioning correctly. Here's your check log.CheckResults.txt Link to post Share on other sites More sharing options...
exile360 Posted January 5, 2013 ID:630784 Share Posted January 5, 2013 If there isn't a clean way to replace the logo without a reboot, then why did that happen on only 2 computers and not the other 5? That just proves that reply is a bunch of bull!Windows Explorer is pretty temperamental about it, though typically the reason is simple. If you've never used the right-click Scan with Malwarebytes Anti-Malware option, then the DLL will not be loaded into Windows Explorer so it can be replaced without requiring a system restart. If you have used it, then it is loaded into the explorer.exe process, thus a reboot is required.Either way, the product itself, including protection, is fully functional after such an upgrade, even if a reboot is needed to replace that file. Link to post Share on other sites More sharing options...
cork1958 Posted January 5, 2013 Author ID:630790 Share Posted January 5, 2013 Nope, have NEVER used the right click method on any of my machines. Link to post Share on other sites More sharing options...
exile360 Posted January 5, 2013 ID:630792 Share Posted January 5, 2013 Nope, have NEVER used the right click method on any of my machines.That's alright, it's still quite possible that for whatever reason, Explorer had the DLL loaded, which is why a reboot would be required to replace the file. As I said, Windows Explorer can be quite temperamental (we experimented with countless methods to try and make it unload reliably without requiring a reboot and found none that worked consistently). Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 6, 2013 Root Admin ID:630966 Share Posted January 6, 2013 OK. All installed and still not functioning correctly. Here's your check log.Okay I'll will go ahead and close the topic here on the forum and assist you with this via email on the Help Desk.Please open a ticket on the Help Desk and ask for me and I will assist you with this further.Please reference this topic in your requesthttp://forums.malwarebytes.org/index.php?showtopic=120326Also note that on this computer you provided a log for is running a Registry cleaner which in many cases causes much more harm than any perceived good and by every security expert out there pretty much is considered Snake Oil and should not be used. I will attempt to help you fix this computer if possible though.Thank you. Link to post Share on other sites More sharing options...
Recommended Posts