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About screen317

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    Research Team
  • Birthday 01/09/1991

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  1. This is a file used to bypass Windows activation, so it's not a false positive in this case. If you are worried about being infected, please contact our support team here: https://support.malwarebytes.com/community/contactsupport/pages/home-support All best,
  2. Hello and thank you for reporting this. Please attach the file in question here for us to review. For the second item, why do you believe it to be a false positive? Thanks,
  3. Hello, Thank you for reporting this. This has been fixed and should be reflected in our next database update.
  4. Hello and thank you for reporting this. This should now be fixed and will be reflected in our next database update.
  5. Hello and thank you for reporting this. This has been fixed and will be reflected in our next database update.
  6. Hello, Thank you for reporting this. We have made some changes on the backend so that this should no longer be detected. Should be reflected in MBAM within the next couple of hours. Best regards,
  7. Hello, Can you please provide a full scan log showing the block in question? In addition, can you please provide an MD5 of the detected file in question? Thank you,
  8. Hello, I am not able to reproduce this detection. Could you please update your database, rescan, and post the entire scan log here? Thank you,
  9. Are you still with us Smartiesglobal?
  10. Hello again, Thank you for providing the installer. After analyzing the installer, the detection will stand for the time being for these reasons: 1) The installer uses a download wrapper to install additional software 2) The offered additional software through the download wrapper is declined on an opt-out basis 3) After the software is installed, a popup is launched in the user's browser. What is still unclear to me is what exactly this "Browser Assistant" does. Perhaps you could shed some light on this since you believe it is a false positive? The whole front page of a Google search for "browser assistant realistic media inc" shows dozens of users complaining about getting hijacked by it without their knowledge or consent. Best regards,
  11. Hello, To best assist you, can you please share the installer for this software with us so we can do some testing on our end? Thank you kindly,
  12. Hi Alfonico, Thank you for reporting this. We confirmed this is a false positive and this will be fixed in our next database update. Best regards,
  13. Hello Distraida1973, Neither of those files are false positives. Dozens of other vendors agree: https://www.virustotal.com/en/file/694c856c724863054fa2339b1dfd75fc57b484aac4f8a238e2deaecb804d4e10/analysis/1555193610/ If you would still like to use that software, you are welcome to add the files to your personal exclusion list in MBAM, but we will not be making any changes to this detection at this time, to best protect our users. Best regards,
  14. Hi Hendo_ Could you please zip up and attach that file here for us? We want to make sure we're not detecting it anymore. Best,
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