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screen317

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Everything posted by screen317

  1. This is a file used to bypass Windows activation, so it's not a false positive in this case. If you are worried about being infected, please contact our support team here: https://support.malwarebytes.com/community/contactsupport/pages/home-support All best,
  2. Hello and thank you for reporting this. Please attach the file in question here for us to review. For the second item, why do you believe it to be a false positive? Thanks,
  3. Hello, Thank you for reporting this. This has been fixed and should be reflected in our next database update.
  4. Hello and thank you for reporting this. This should now be fixed and will be reflected in our next database update.
  5. Hello and thank you for reporting this. This has been fixed and will be reflected in our next database update.
  6. Hello, Thank you for reporting this. We have made some changes on the backend so that this should no longer be detected. Should be reflected in MBAM within the next couple of hours. Best regards,
  7. Hello, Can you please provide a full scan log showing the block in question? In addition, can you please provide an MD5 of the detected file in question? Thank you,
  8. Hello, I am not able to reproduce this detection. Could you please update your database, rescan, and post the entire scan log here? Thank you,
  9. Are you still with us Smartiesglobal?
  10. Hello again, Thank you for providing the installer. After analyzing the installer, the detection will stand for the time being for these reasons: 1) The installer uses a download wrapper to install additional software 2) The offered additional software through the download wrapper is declined on an opt-out basis 3) After the software is installed, a popup is launched in the user's browser. What is still unclear to me is what exactly this "Browser Assistant" does. Perhaps you could shed some light on this since you believe it is a false positive? The whole front page of a Google search for "browser assistant realistic media inc" shows dozens of users complaining about getting hijacked by it without their knowledge or consent. Best regards,
  11. Hello, To best assist you, can you please share the installer for this software with us so we can do some testing on our end? Thank you kindly,
  12. Hi Alfonico, Thank you for reporting this. We confirmed this is a false positive and this will be fixed in our next database update. Best regards,
  13. Hello Distraida1973, Neither of those files are false positives. Dozens of other vendors agree: https://www.virustotal.com/en/file/694c856c724863054fa2339b1dfd75fc57b484aac4f8a238e2deaecb804d4e10/analysis/1555193610/ If you would still like to use that software, you are welcome to add the files to your personal exclusion list in MBAM, but we will not be making any changes to this detection at this time, to best protect our users. Best regards,
  14. Hi Hendo_ Could you please zip up and attach that file here for us? We want to make sure we're not detecting it anymore. Best,
  15. Hello all, Thank you for reaching out. We did determine that this software violated our PUP criteria. We have changed our database so that paid users like yourselves should not be getting flagged any longer. This change will be reflected in Malwarebytes within an hour or two. If you have any further inquiries, please contact Malwarebytes Support. In the meantime, feel free to add exclusions to Malwarebytes if you would like to stop seeing these detections.
  16. Hi Mark_Albrosco, I'm going to make some tweaks to the database to stop this detection since it doesn't appear to be a legitimate hit in this case. In the future, please contact our business support with any future inquiries: https://support.malwarebytes.com/community/business Thank you for continuing to use our product. Chris
  17. Hi again, Allow Malwarebytes to remove everything it finds.
  18. Hi, Yes this is bundling the PUP WebDiscoverBrowser. We're not removing the actual program in question. Only the bundled software.
  19. Hello, This program is detected as PUP.Optional (or "Potentially Unwanted Program") because it displayed certain criteria that we describe as potentially unwanted. See here for more: https://www.malwarebytes.com/pup/ If you want to keep the program, please have MBAM ignore these detections (uncheck them when you see them, and click "Ignore Always" when prompted), and add the folders to MBAM's exclusion list. If you represent the company and would like the program re-evaluated, please contact pup@malwarebytes.com from a company email address. All correspondence will proceed through there. Best regards,
  20. Hi again, Could you please update your MBAM database, run a Threat Scan, and post the log here? Added some goodies that should help.
  21. Hi BreadmanYan, Thank you for bringing this to our attention. Having a look and will be back with you presently. Best,
  22. Sherlock, Can you please delete this folder, reboot, and see if the problem persists? C:\Users\Michael\AppData\Local\Epic Privacy Browser Thank you,
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