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screen317

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Everything posted by screen317

  1. Hello and welcome, Thank you for reporting this. I have fixed it on our back end and should no longer be detected within the next 10 minutes or so. All best,
  2. Hello, The software you referenced is a Potentially Unwanted Program or PUP. If you wish to continue using it, you may add the relevant folders to the Malwarebytes exclusion list. For more information, please see: https://blog.malwarebytes.com/detections/pup-optional/ I would not recommend doing any kind of partial removal. All best,
  3. Hello and welcome, Because of the opt-out nature of the bundle installation, and the fact that the bundled software is a search hijacker, we will not delist this software. Disputes can be sent to our PUP Department. See here for instructions: Regards,
  4. Hello and welcome, Smart Driver Care in this case is not being detected as malware. It is being detected as a PUP or Potentially Unwanted Program. Adding it to your Exceptions in Malwarebytes as instructed by Porthos will allow you to continue using it without disabling Malwarebytes. All best,
  5. Hello again, It looks like you have some malware on your system, possibly including a rogue browser extension. This is not a false positive. Our malware removal specialists would be more than happy to help you. Please see here for instructions: https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/
  6. Hello and welcome. Can you please post a screenshot of the notification you are seeing? In addition, please run a scan with MBAM and post its log. Thank you kindly,
  7. Hello again, Thank you for uploading the file and thank you Porthos for the helpful data. We have fixed this on our back end, which will be reflected in our database within the next few hours. All best,
  8. Hello, Please zip up the file and attach it here for us so that we may take a closer look. Thank you,
  9. Please stay in the ticket that you submitted to PUP@malwarebytes.com. Your questions will be addressed there.
  10. Hello, Thank you for reporting this. It should be fixed within the hour. All best,
  11. @AlexMartin Are you the creator of this extension? If so, please get in contact with our PUP Department as soon as possible to discuss delisting the extension; see here for how to do so: https://www.malwarebytes.com/pup/
  12. Hello, We have fixed this on our end. However, FYI the file "looks" suspicious for a number of reasons we wont get into here. This is why this seems to recur every few years. Thanks for submitting,
  13. Hello, Thank you for reporting this. We have made some changes on our backend to fix this that will be reflected in our database in a few hours. All best,
  14. Hello again, This installer installs a BestToolbars toolbar, so we will be marking it as PUP.Optional.BestToolbars. All best,
  15. Could you please zip up and attach this file for us (have Malwarebytes restore it from quarantine first):
  16. Hello and welcome to the Malwarebytes forum. Please attach a scan log from Malwarebytes showing the detection in question, and please also attach any files that are being detected after zipping them up. All best,
  17. Hello, We use a variety of malware detection mechanisms and I am afraid we are not at liberty to discuss these in great detail. Thank you again for your submission. All very best,
  18. As a DLL injector, we would call it Riskware as well. Game hacks such as these are always risky because such hacks very commonly contain malware bundled in. Use at your own risk.
  19. Hello and welcome to the Malwarebytes forum. I am not getting any detection when scanning that file. Could you please post a Malwarebytes log for us so we can see the detection? All best,
  20. Hello and thank you for reporting this. This should now be fixed. All best,
  21. Hello again, After productive discussions with the company in question, and because of positive changes made to the newest version of the software, today we have delisted this program. Will be reflected in the next database update. All best,
  22. Hello, If you wish to continue using the software, you may add it to your exclusions list. The PUP detection listing is not a false positive. There shouldn't, however, be 200 items in the scan log. Can you rescan and confirm?
  23. If you represent the company, contact pup@malwarebytes.com to discuss your software.
  24. Hello, This installer contains a monetization feature called FusionCore that we detect. It will be labeled appropriately. Please feel free to add it to your exclusions list if you would like to continue using it. All best,
  25. Hello and thank you for reporting this. I have shared this with out ADWCleaner team. If you have a log file showing the detection, that would also be useful for us to have.
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