[RTP outbound connections]

@xesias

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case.

 

Thank you

 

[Clicked a trojan pretending to be file, need help ASAP]

27 minutes ago, TIn_MAN said:

so why isn't it accepting the fix?

It shows the fixlist has never been downloaded.

 

 

[Malwarebytes Premium bug]

@TinyHelper Please do the following. I checked mine and had the same issue and this fixed it.

 

If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually.

• Click on the extension icon 

  If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon.

• Click the Kebab Menu -> then Support
• Click the Check for database updates button
• If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again

 

 

 

[Detecção recorrente de website]

@FelipeG

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case.

 

Thank you

[notification pop up website blocked for trojan]

@jefrry

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case.

 

Thank you

[Malwarebytes Premium and Deco Router Quarantine Issues with Mullvad VPN]

7 minutes ago, CB114 said:

Feel better that is not a security issue.

It is not a security issue. I would just allow it in your deco.

As for the Android, it actually comes with a VPN. And since it uses Mullival servers you will get hits on the deco when hooked to wifi.

https://www.malwarebytes.com/android

Unlike the Windows version which is an extra cost.

[Malwarebytes Premium and Deco Router Quarantine Issues with Mullvad VPN]

1 minute ago, CB114 said:

still reports the proxy avoidance issue of ipv4.am.i.mullvad.net.  

 

13 minutes ago, Porthos said:

Let's wait for the final release notes.

It might not have made it into the final.

Quote

Fixed bug causing unnecessary traffic to Mullvad.net

Unnecessary probably does not mean no connections at all.

[GOG Galaxy program blacked from accessing cloud server]

Just now, DVDguy said:

Same thing here. odd!

 

Did you manually update like the user before you?

[Malwarebytes Premium and Deco Router Quarantine Issues with Mullvad VPN]

13 minutes ago, CB114 said:

blocking mullvad.net. My laptop was quarantined with a classification of Proxy Avoidance.  I do not use Mullvad VPN.  

Malwarebytes uses Mullvad's servers for its VPN.

13 minutes ago, CB114 said:

I read on the Malwarebytes community page that Malwarebytes version 5.1.5.116 component package 1.0.1252 addressed the issue.

I read that as well but in the BETA section. Let's wait for the final release notes. Could you restart the computer and see if that fixes it?

13 minutes ago, CB114 said:

I also have the same issue on two Android 14 Pixel 6 phones (App version 5.8.0=+130 Malware detection Version 2024.06.03.01).

I can not comment on the Android version. We have a separate Android section to report that in. https://forums.malwarebytes.com/forum/131-malwarebytes-for-android-support-forum/

[Horizon zero dawn suddenly getting tagged and whitelisting does nothing]

2 minutes ago, manwhowasnotthere said:

Tried white-listing, doesn't do anything. just happened again.

Could you post the detection log, please?

[Malwarebytes blocking winco ddns]

Here is a log for staff.

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 6/3/2024
Protection Event Time: 4:27 PM
Log File: 0946d258-21f0-11ef-99ca-001a7dda7102.json

-Software Information-
Version: 5.1.5.116
Components Version: 1.0.1252
Update Package Version: 1.0.85415
License: Premium

-System Information-
OS: Windows 10 (Build 19045.4412)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: RiskWare
Domain: ddns.winco.com.br
IP Address: 18.230.142.28
Port: 443
Type: Outbound
File: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe

 

(end)

[Browser Guard needs constant refreshing - Icon Completely White]

See if this corrects the issue.

 

If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually.

• Click on the extension icon 

  If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon.

• Click the Kebab Menu -> then Support
• Click the Check for database updates button
• If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again

 

 

 

[My accounts have been hacked - Trojan/Malware/Worm]

@WhiteKnight35

 

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes If you have issues with the installation of Malwarebytes, use this link instead.  https://downloads.malwarebytes.com/file/mb5_offline
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case.

 

Thank you

[Malwarebytes blocking winco ddns]

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup <<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

 

Thank you

[Malwarebytes blocking winco ddns]

Do you have access to this computer?

[False positive]

I suggest upgrading/updating Malwarebytes manually and rescanning. Be sure rootkit scanning is off. @Sowelo

[Browser Guard needs constant refreshing - Icon Completely White]

@rkaymann

Browser Guard is supposed to be white in dark backgrounds.

[What is STRING-NOT-ADDED]

@playlistpu

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes If you have issues with the installation of Malwarebytes, use this link instead.  https://downloads.malwarebytes.com/file/mb5_offline
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case.

 

Thank you

[Tamper Protection catch 22 situation needs to be fixed]

Did you get into the account yet?

[Tamper Protection catch 22 situation needs to be fixed]

2 minutes ago, LabGecko said:

I believe so, yes

Is your PayPal email address the same as the one you used for the account? I have seen Malwarebytes use the email provided by PayPal for the account.

[Tamper Protection catch 22 situation needs to be fixed]

20 minutes ago, LabGecko said:

I was able to create a new account under that exact same email.

Something came to mind. Did you use PayPal for the purchase?

[GOG Galaxy program blacked from accessing cloud server]

21 minutes ago, nyhokie said:

Reboot didn't help.

Update Malwarebytes and restart.

[Tamper Protection catch 22 situation needs to be fixed]

Just now, LabGecko said:

Hope you get more than that Trusted Advisor badge. 

Get many thank yous in private from time to time.

[Tamper Protection catch 22 situation needs to be fixed]

I assume you could reinstall Sublime Text and reactivate it? I know, another can of worms.

It should just install over what you had and keep your activation though I would think.

 

[Tamper Protection catch 22 situation needs to be fixed]

Just now, LabGecko said:

Purchased directly

The account is under the email it was purchased with.