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Everything posted by cocochepeau
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Greetings, Thanks for the feedback. We're working on it. Please take a look at the following thread: Regards,
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PUP.Optional.Legacy persistent, will not go away
cocochepeau replied to Alice22's topic in Resolved Malware Removal Logs
Hi, This is a Chrome extension (related to Chrome Cast as far as I can see) - a safe one. It's currently not being detected by AdwCleaner nor Malwarebytes. So nothing to worry about. As fr33tux said earlier: When you say Edge is too slow, does it means that web pages are loading slowly or is it something else? -
Greetings, Did you get the chance to see the end of the cleaning process? Otherwise, can you please share the scan logfile generated by AdwCleaner? Regards,
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Greetings, Can you please share the cleaning logfile generated by AdwCleaner? Thanks.
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Adwcleaner coince+ éventuels Faux Positifs
cocochepeau replied to Pierre95's topic in Malwarebytes AdwCleaner
Bonjour, Ce problème est bien connu. Nous travaillons à sa résolution. Il devrait être corrigé dès la mise en ligne de la version 7.1. Vous pouvez tenter un nettoyage en mode sans échec. Cela ne fonctionnant pas à tous les coups, malheureusement. Cordialement. -
User programme or Technicians tool?
cocochepeau replied to nukecad's topic in Malwarebytes AdwCleaner
Greetings, The executable itself is updated ~each month and database updates are pushed almost every days. That's why you don't need to download it again and again anymore. About the "C:\AdwCleaner" folder. AdwCleaner needs to write some files such as Quarantine, settings, .. And we had some issues in the past with "C:\ProgramXXX". AdwCleaner aims to be used by both end users and technicians. That's why we keep it as a portable executable. Knowing that, there are two major use cases: End users can keep the executable where they wants it. They'll only have to update it from time to time ; Technicians needs something that can be downloaded and ran quickly. Finally, you can always uninstall it easily by clicking on File > Uninstall. This will remove the "C:\AdwCleaner" folder. Regards, -
PUP.Optional.Legacy: WinZip Smart Monitor
cocochepeau replied to heyou's topic in Malwarebytes AdwCleaner
Greetings, WinZip Smart Monitor is indeed considered as PUP/PUA by AdwCleaner. It's not a false positive. Regards, -
Greetings, The PUP.Optional.AdvancedSystemCare detection isn't a FP. Please take a look at the following link: https://www.malwarebytes.com/pup/ And the Minecraft Forge FP will be fixed asap. Thanks,
- 5 replies
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- false positive
- advanced systemcare
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(and 3 more)
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FP Adwcleaner + blocage ADWCleaner en suppression
cocochepeau replied to Pierre95's topic in Malwarebytes AdwCleaner
Bonjour, En ce qui concerne le crash d'AdwCleaner au moment du nettoyage, pouvez-vous essayer à nouveau après lui avoir demandé de décocher les éléments du registre détectés ? Il s'agit de ceux-ci : ***** [ Registry ] ***** PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4} PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546} PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\TypeLib\{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36} AdwCleaner ne devrait ensuite pas rencontrer de problèmes au moment du nettoyage. Et à partir de la version 7.1 arrivant bientôt, vous pourrez alors supprimer ces éléments restants. Enfin, concernant la détection PUP.Optional.AdvancedSystemCare, il s'agit bien d'un PUP. Plus d'informations en suivant ce lien : https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/ Cordialement, -
AdwCleaner v7.0.1.0 unhandled unknown exception message
cocochepeau replied to blueboy714's topic in Malwarebytes AdwCleaner
Greetings, Can you please give a try to the following beta version: https://toolslib.net/downloads/finish/1-adwcleaner/1042/ Regards, -
Greetings, Yes, it's safe and official. Regards.
- 1 reply
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- malwarebytes
- safety
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new adw 7.0 not run on start stuck in heur scan
cocochepeau replied to gregb204's topic in Malwarebytes AdwCleaner
Hello, Can you launch AdwCleaner, click on Tools > Options and tick "Debug". Then, do a scan,it will crash so just exits. Please share the file C:\AdwCleaner\AdwCleaner_Debug.log. Thanks, -
Greetings, This issue should be fixed with the latest database update. Can you please launch a new scan and share the generated logfile? Thanks. Regards,
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Greetings, Sure thing. We'll send you some more info asap. Thanks for your help! Regards,
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Greetings, Sure thing. We'll send you some more info asap. Thanks for your help! Regards,
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False Positive with AdwCleaner v6.047 — Mp3tag.lnk
cocochepeau replied to Florian's topic in Malwarebytes AdwCleaner
Greetings, I've removed the detection from our database. Sorry for the inconvenience. Regards, -
Registry key keeps coming up every time i reboot
cocochepeau replied to RegularGuy's topic in Malwarebytes AdwCleaner
Hello, Sorry if I was not clear enough. You'll find the clean log file here: C:\AdwCleaner[Cxxx].txt (where "xxx" is the highest number you can get). Regards, -
Registry key keeps coming up every time i reboot
cocochepeau replied to RegularGuy's topic in Malwarebytes AdwCleaner
Hello and sorry for the late answer. This is the scan logfile, do you have the clean logfile? (Something like "AdwCleaner[Cxxx].txt") Thanks, -
Thanks. Indeed, this is not a false positive. I do not recommend you to keep using AceStream. As Aura said, it may come with unwanted "features". Regards.
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Greetings, Just for information, can you please share the scan logfile from AdwCleaner? Regards,
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Registry key keeps coming up every time i reboot
cocochepeau replied to RegularGuy's topic in Malwarebytes AdwCleaner
Greetings, Can you please share the clean logfile from AdwCleaner? Regards, -
Keep getting the same result "ask.com"
cocochepeau replied to rebeccavalentine's topic in Malwarebytes AdwCleaner
Greetings, Can you try to reset Chrome synchronization: https://support.google.com/chrome/answer/1181420?hl=en Then, retry with AdwCleaner? Regards, -
Greetings, Can you uncheck this element from the folders tab and press the clean button again? Then, please tell me what happens. Regards,
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Greetings, Can you launch AdwCleaner, click on Tools > Options. In the "Mode" section, ensure "debug" is selected. Make sure Seed4Me VPN is also running. Then, do a scan and a clean. Seed4Me will be killed, it's normal. Reboot and share the logfile in C:\AdwCleaner\AdwCleaner_Debug.log. By doing this, we'll be able to see what processes are killed by AdwCleaner. Regards,