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heyou

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  1. Thank you for the additional info, exile360! Upon detecting the file, Defender quarantined it, and then I deleted it, so I'm unable to send the file to Microsoft. I guess its source, and/or whether it was a false positive, will remain a mystery.
  2. Thanks, Elisabeth, I did. When I opened AdwCleaner to run a scan, I received a notification that a newer version was available, so I clicked on the link and downloaded directly from the Malwarebytes website. It's an interesting coincidence ... but I guess that's all it is. The question of how that trojan got in bothers me. I read that back in December, Defender was getting false positives for this, so I suppose that's a possibility (but the report says it was immediately fixed).
  3. Last night, shortly after I downloaded adwcleaner_7.2.2.exe, Windows Defender identified a threat, Trojan:Win32/Sonoko.A!ms, in AppData\Local\Temp\nsmail.doc (nsmail is a Thunderbird extension). Could the two be related somehow? Defender quarantined the trojan, and I deleted it. I hadn't downloaded anything else, and while I have received some phishing e-mails lately, I never open the attachments or click on their links. I have only forwarded them on to my ISP so that they are notified. I subsequently ran a complete scan with Defenders, and also scanned with AdwCleaner and Malwarebytes; no other threats were found. I'm puzzled as to how I got this trojan. It could just be a coincidence that it happened right after I downloaded the updated version of AdwCleaner.
  4. OK, I found this article: https://support.malwarebytes.com/docs/DOC-1208
  5. Under "Subscriptions" I see "Deactivate All" (next to the number of seats purchased). Can't you just select that?
  6. Be sure to restart your computer after the update is installed. Mine didn't "take" until after I restarted my computer. Everything is working fine now.
  7. Same story here. I received the update, but it didn't "take" till I restarted my computer. Now everything is back to normal.
  8. I'm seeing similar issues posted by others, so I installed and ran FRST64 and mb-check-3.1.9.1001 (report attached): mb-check-results.zip
  9. Well, it happened again. Another Windows update, and now Malwarebytes' Real-Time Protection is turned off. Same as before, I try turning it on, but it won't go. Is the link above to the latest version? And how do we locate these online? (I see links to the free version, but I have the paid version.)
  10. I have Malwarebytes version 3.3.1.2183. This morning Windows 10 did a lengthy update (called "feature update to Windows 10, version 1709"). Following the update, when I restarted my computer, I received the following notification from Malwarebytes: "Real-Time Protection turned off" I keep trying to turn it on; it says "starting," but then stays off. How do I make it operational again?
  11. Thanks to Ried andeveryone for your help! Just so you know, I also reported this to WinZip, asking why something identified as a PUP was included. I received this reply: "Starting with WinZip 21.5, Smart Monitor is introduced to WinZip. It is being used to provide more granular control over the scheduling of the WinZip Background Tools. If you are not using these tools, you certainly can remove Smart Monitor. It will not hinder any other usage of WinZip." I have no use for that, so I will delete it.
  12. I should have noted that I intentionally installed WinZip 22; WinZip Smart Monitor was automatically installed along with it.
  13. Hi, Ried! Yes, I intentionally purchased and downloaded WinZip 22 (Standard Edition) from the WinZip page: https://store.winzip.com/852/purl-downwz_wzd1cb?tracking=wz Looking in my WinZip folder, I do see a separate WinZip Smart Monitor folder. So I'm assuming I should be able to delete that. I have Eraser software, so that might be a better option.
  14. Thanks to all who answered. So I should delete it? Can anyone recommend the best way to do that, if AdwCleaner won't do it?
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