Strenalis

Thanks for coming! We could use some additional information, if you don't mind. Does this happen every time, or just the once?Was self-protection enabled? This is disabled by default.Was scan for rootkits enabled? This is disabled by default.If you're able to replicate the crash, I'd like you to enable complete memory dumps and have it crash again. Instructions for generating full dumps here. If you can get a complete memory dump, please upload it to wetransfer and attach here.Download and run dds.com or dds.scr. This tool gathers information about your system but does not make any alterations. This will gather two logs (DDS.txt and Attach.txt), save both of these and attach here.Download and run mbam-check. This tool gathers information about your Malwarebytes Anti-Malware installation. Attach "CheckResults.txt" here as well.If you'd rather not attach these files to this thread, feel free to send me a private message with the attachments instead. Cheers,

Hi Firefox, I'm able to replicate this issue in-house, which means we'll be working on getting this fixed in the near future. Thanks for finding this one!

Thank you for helping out, Stefan.

Hey Stefan, did build 1200 fix the issue for you?

Hi Donnat, As Wide Glide has pointed out, CNET is a trusted download partner for Malwarebytes Anti-Malware. If you choose to download the product through CNET, I would advise to be cautious of exactly which "Download Now" button you're clicking on, as there are often several "Download" buttons that are actually advertisements that will lead you elsewherew. The one you're looking for in this instances is shown in the attached screenshot. It's also important to note that sometimes CNET will bundle software that they are hosting with other content or encourage you to use their download tool. That is not the case with us. We have specifically requested that our download link go directly to our installer without any added bundled content. Also keep in mind that you may download Malwarebytes Anti-Malware from any of the other trusted download partners listed in the link provided by Wide Glide above. If you have any other questions or concerns, please don't hesitate to ask.

This has been fixed in database v2013.02.23.04. It is now okay to remove 127.0.0.1 from your Ignore List if you chose that temporary fix and should no longer have trouble accessing the internet. Thank you once again for your patience and understanding.

Thank you for bringing this to our attention. We're currently investigating this issue and will have it fixed as soon as possible. In the meanwhile, please select to ignore the IP "127.0.0.1" when the tray icon for Malwarebytes Anti-Malware appears. You can do this by right-clicking the Malwarebytes icon in the system tray and choosing the IP from the option "Add to Ignore List". This will allow you to access the internet normally. We will make an announcement when the issue is resolved. Thank you for your continued patience and support.

Hi Russ and welcome to the forums! I think the confusion arises in the fact that there are two separate items that need to be up to date in order for Malwarebytes Anti-Malware to do its job properly. Database/Definitions - Think of this as a list of malware that Malwarebytes keeps track of. As new malware is created, we find it and add it to our database. This updates several times a day. Program - This is the actual software, "Malwarebytes Anti-Malware". We typically release an updated version that fixes bugs and adds new features every few months or so. The reason that you had to update twice was that when we release a new program update of Malwarebytes Anti-Malware, we bundle it with the latest database that's available at the time. But because the database is updated several times per day, the version that is included within the program becomes out of date very quickly. This means that you'll need to perform a secondary database update after installing a new version of the software (unless you happen to download the new version on the day of its release, that is ). So to make a long story short, everything that you've reported sounds completely normal. Hopefully this answers your question. If you have any other questions, or need more clarification on this issue, please feel free to let us know. Edit: Darn! Looks like you beat me to it, daledoc.

In addition to Samuel's information, I'd also like to point out that the reason you ended up with the trial of the PRO version is most likely because you did not opt out of the free trial of Malwarebytes Anti-Malware PRO during the installation. You can opt out of this in the final window of the installer (see below screenshot) by unchecking the corresponding box, which is enabled by default. You may have missed this option when you were going through the installer on your computer. After the trial period has passed, ending the trial will simply revert Malwarebytes Anti-Malware back to the free version. As a friendly reminder, the free version of Malwarebytes Anti-Malware acts as an on-demand scanner only. It will not actively protect you from threats online or from within your computer (should any exist).

Sorry Firefox.

Hi there Ken, If you'd like for these message boxes to not appear after a scheduled scan completes, you can turn this off by editing that particular scheduled scan. To do this, launch Malwarebytes Anti-Malware, then navigate to the Settings tab. From within here, navigate to the "Scheduler Settings" tab. Select a scheduled scan and click the Edit button near the bottom of the window. This should open a new window. By checking the box "Terminate program when scan completes successfully.", Malwarebytes Anti-Malware will be automatically closed and no message box will be shown. Please see the screenshot if you need help finding this option.

Hi dallas7, Yes, that is still valid. The protection module will honor these three different settings and if any of them are set to "Show in results list and check for removal", then the protection module will block those types of files. However, if they are set to either "Show in results list and do not check for removal" or "Do not show in results list", then the protection module will not catch them. In short, exile360's post that you've linked is still 100% accurate.

Hi normar1949, You are correct. There are quite a few topics that have since been resolved concerning this IP. It could very well be that your system is infected. If you'd like to pursue this and have the experts look into this, the following options are available to you: IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions located here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk by filling out the form located here OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site located here Please be patient, someone will assist you as soon as possible.

I believe this is the one you're referring to: http://forums.malwarebytes.org/index.php?showtopic=113271 I definitely agree that Windows 8 isn't really offering much compatibility with most non-casual PC games. I suppose we'll have to see once people start getting their hands on it, though. Metro is perfectly fine for things like internet browsing, Microsoft Office, and casual gaming, but I just can't imagine a PC game like Skyrim or Assassin's Creed III functioning as a metro app.

Edit: Ron beat me to it. That's what I get for writing a novel. An outgoing packet is when something from your own system is sent to another somewhere else in the world. An incoming packet is data that has been sent from a system out in the world somewhere to your own computer. With both types, Malwarebytes Anti-Malware will block this data so that packets with a destination to a bad IP will be stopped from leaving your computer, and packets from a bad IP headed towards your computer will be intercepted. If the packets are coming and going through Skype, then it's more than likely not an issue. Yes, Microsoft ditched true peer to peer convention when they introduced supernodes, but it's still possible to connect to other Skype clients. Since I'm not a Microsoft employee, I haven't seen the underlying networking code for how a client interacts with other clients and supernodes. But I would imagine that it if 100% of data was being handled only by supernodes, then the servers could easily be overloaded. Instead, less important packets of data might be sent back and forth between regular users to give some breathing room to the supernodes, while more important data like that which contains encrypted personal information (ie your conversations and phone calls on Skype) are handled strictly by the supernodes for obvious security reasons. Again, I'm not a Microsoft employee so this is just my take on why some Skype users are still connecting to malicious IP's. Hope this helps.

Yes, that's correct as daledoc1 pointed out. Thanks locking the old thread.

Hi Nikilet, and welcome back. Apologies for the delay. The reason that this issue was not fully investigated earlier was because you reported that avast! no longer detected this "MBAM Rootkit" after you updated its signatures. But seeing as how you're running into this again, I'd say it's about time to figure out what's causing this. There are a few things I would request from you in order to continue. Can you describe with as much detail as possible exactly what was happening on your system before this detection occurred.? For example, before the restart, had you just updated the database signatures of Malwarebytes Anti-Malware or perhaps you had just finished running a scan with MBAM? Were you prompted to restart by a program or did you decide to restart yourself? In addition, I would like you to run a DDS scan and post back the results: Download DDS from here: dds.scr or here: dds.com and save it to your desktop. Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it. Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator Click the Run button if prompted with an Open File - Security Warning dialog box. A black DOS console should open and run for a moment. When done, DDS will open two (2) logs:[*] DDS.txt Attach.txt Save both reports to your desktop. Please include the following logs in your next reply: DDS.txt and Attach.txt You can ignore the note about zipping the Attach.txt file in most cases. Once you've done that, I'd would also ask that you run mbam-check and post that log here as well: Create an mbam-check log: Download mbam-check.exe from here and save it to your desktop. Double-click on mbam-check.exe to run it, it should then open a log file. Please attach the CheckResults.txt file which should now be located on your desktop. To summarize, in your next post I need the following items: DDS.txt Attach.txt CheckResults.txt A description of what was happening on your system prior to avast! detecting this Thank you for your patience and support! If you have any questions about what I've asked from you in this post, please don't hesistate to let me know.

Hi Assassin Not to worry, this is our newsletter email. A simple way you can check this is by looking at the domain of the email it came from. In this case, it would be "malwarebytes.org". Technically it's actually "news.malwarebytes.org", which is a subdomain, as indicated by the period before "malwarebytes.org". If this email was not from the domain or subdomain of Malwarebytes, then you might have some cause for worry. For example (and I'm making this up here) "news_malwarebytes.org" is not a domain of Malwarebytes since there is no period, but can look official at a glance and end up tricking unsuspecting users. When it doubt, it's never a bad idea to ask an official representative, which is exactly what you've done. Good thinking!

There's no need to wait until you get the new computer if you've decided to purchase Malwarebytes Anti-Malware Pro. You can activate the Pro version on your current computer for this week, and then once you get your new computer, you can simply fully uninstall Malwarebytes Pro from your old computer using this tool and then activate the Pro version on your new computer. Just make sure to save your license key so you don't lose it after uninstalling! To answer your question about antiviruses, there are plenty of good options out there, and you'll receive several different opinions here on this forum. My personal favorites are ESET NOD32, avast!, and Microsoft Security Essentials. All have little to no compatibility issues with Malwarebytes and are excellent products. Let me know if you have any other questions!

Hello djchup and welcome to the Malwarebytes forum! It sounds like you are still infected after running the full scan. Here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions located here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk by filling out the form located here OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site located here Please be patient, someone will assist you as soon as possible. PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.

Hello michael123 and welcome to the Malwarebytes forum! If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<< OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<< Please be patient, someone will assist you as soon as possible. PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. </user>

Hello again, Thank you for that clarification. If it's possible, we would very much appreciate it if you could run mbam-check on this system and post the results back here. For instructions on how to do this, please refer to my previous post. The information it provides may help us to determine what went wrong.

Hi Stalker90 Thanks for informing us of this. I'd like to ask for a bit of clarification if you don't mind. How soon did you change it back to English after deciding that you did not prefer Serbian, was it immediate or over the course of day or weeks? After seeing that the tray was still set to Serbian after changing to English, did you try restarting the system to see if that fixed the problem? Finally, to get a better look at how this might have occurred, I would appreciate it if you could run mbam-check and post the output in your next reply. Create an mbam-check log: Download mbam-check.exe from here and save it to your desktop Double-click on mbam-check.exe to run it, it should then open a log file Please copy and paste the entire contents of the log into your next post, or, if you prefer, you may attach the CheckResults.txt file located on your desktop instead

Uh oh, that doesn't sound good. If you'd like, you could create a new topic in PC Help and have someone assist you if you're feeling overwhelmed. Trying to fix a computer that's having hardware issues can be very stressful.

I messaged the moderator who locked the thread about the mishap, and he's unlocked it. Sorry about that! Please be patient and someone will assist you as soon as possible.