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Nikilet

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About Nikilet

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  1. No, I had not, but I have now, for the C:\Program Files\Dell item. I don't know the full name for that other, longer description so I didn't do any more with that.
  2. No, I do not know which program caused the problem. I have no idea what you are talking about with this: Yes, that should work as long as you left the option Exclude from detection as malware, ransomware or potentially unwanted item selected when you created it. Where do I find this option so I can see if it's selected?
  3. I recently got a new desktop. I"m having trouble with the SupportAssist feature. someone from Dell worked on it by remote and determined it was Mbam and/or Emsisoft. He added permissions to both programs and it worked one time and now it won't again. When it wanted to run yesterday I finally shut down Mbam and Emsisoft and then it completed fine Maybe the Dell tech didn't add the right files to give SA permission so I thought I would check here. This (screenshot) is what was done. Does that box preceding the Dell item need to be checked?
  4. Yes, I looked for a file. There wasn't one.
  5. There was no MEMORY.DMP folder. There was a minidump folder, which I am attaching, but I think it's empty. This problem hasn't happened again so maybe we'll just have to wait and see if it does. Minidump - Shortcut.zip
  6. Can someone please tell me where to find the dump file requested by dcollins?
  7. Sorry to be so dumb, but instructions, please. Where do I find this dump file? How do I change the info at the bottom of my posts re: my computer? It is no longer correct.
  8. Maurice: I performed both tasks you mentioned on both machines. There were no items found in the MBAM scans. It seems like Chrome is performing better on my laptop at this point. Haven't checked it out on my desktop yet. Thanks for this information.
  9. I received a BSOD: STOP CODE: Unexpected kernel mode trap I reached out to Windows forum and they tell me the driver MbamChameleon.sy is mot likely the cause, so I'm now appealing for help here. I am attaching screenshot of the full answer I received from Win 10 forum.
  10. Scan results sitting on my desktop this morning is showing a bunch of items for Chemtable, Reg Organizer. I feel sure this program is safe and I'd like you to take a look at this log of the scan. There are also some other items which I can't identify. I would appreciate your help. Thank you. PUPs.txt
  11. With web protection disabled, it is no longer listed as incompatible with Chrome. I notice that RocketDock is no longer listed, but WinPatrol is. Seems to me like this is a Chrome problem but I can't seem to get an answer from them.
  12. Before I do this, may I ask, won't disabling these things leave me unprotected?
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