FileAssassin help request

[Frank C]

Hi,

I have a few (18) files on a shared external drive that I can not delete. These files were created as backups with ROBOCOPY.

There are hundreds of others created the same way that cause no problem.

I have exhausted the usual methods of deleting files:

I tried the conventional method as administrator:

Properties > Security > Advanced > Owner > Edit > change owner to

I get access denied.

When I tried ICACLS or TAKEOWN as administrator I got access denied.

Now, I am trying FileASSASSIN as administrator.

I had "unlock locked file handles" and "delete file" checked.

I got this error:

"An error occurred in the function delete file

Find remote file handles returned null value

This may affect deletion of the file.

Please report this errror to the Fileassassin support team."

Then this error:

"The file could not be deleted."

Is there anything more that I can do with FileASSASSIN?

Thanks Frank C

Win Vista Ultimate 64 bit SP2

[Firefox]

I like using a tool called File Unlocker, you may give it a try as well.....

download it from Cnet....

hxxp://download.cnet.com/Unlocker/3000-2248_4-10493998.html

[Frank C]

Thanks FF,

I have tried Unlocker and some other tools like Move on Boot.

I got access denied.

I wish I knew how to correct the null handle

Regards

Frank C

[DarkSnakeKobra]

Note that Unlocker installs a trojan by default. Never install the Ebay shortcuts. Cedrick should be ashamed of himself for doing that.

[AdvancedSetup]

I don't think that is true. He offers some toolbars in an effort to make money as many other software vendors do.

VirusTotal scan results

File name: unlocker1.9.0-portable.zip

Submission date: 2010-10-13 08:16:44 (UTC)

Current status: queued queued analysing finished

Result: 1/ 43 (2.3%)

Sunbelt 7047 2010.10.13 RiskTool.Win32.ProcessPatcher.Sml!cobra (v)

Site: http://ccollomb.free.fr/unlocker/

Promotional feature: Fully optional eBay shortcuts, Bing or Quickstores toolbar depending on location.

@Frank C

Hello , and welcome to Malwarebytes.org

Hi Frank. If you're having that much trouble removing a file then its possible that you have some type of infection on board that is blocking removal.

You can try a full disk check and if that also does not work then please follow the directions below.

Someone will work with you one on one to assist you in that forum.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org